Caution advised

aliexpress.com

This site scores 46/100 with medium confidence. Customers rate it 1.9/5 on Trustpilot (188,939 reviews). No refund policy could be found.

"The research agent places this store at 46/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

Estimated trust/ 100

Caution advised

medium confidence estimate

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aliexpress.com

Caution advised

Website report

This site scores 46/100 with medium confidence. Customers rate it 1.9/5 on Trustpilot (188,939 reviews). No refund policy could be found.

Estimated trust score / 100

Caution advised

The research agent places this store at 46/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.

Information checked: 10/18/2026, 3:35:16 PM UTC. Report saved: 10/18/2026, 3:35:16 PM UTC.

We could read 3 sources for this report. Confidence in the score: medium. Downloading this report does not check the website again.

Domain Age

7489 days (registered 2006-04-16)

Connection security

Certificate not checked

Server Location

Hosting location not checked

What this means for you

"The research agent places this store at 46/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

Trust

55/100

The platform is a well-established global e-commerce marketplace owned by Alibaba Group. It maintains public policies including buyer protection and return procedures. While transparent regarding its parent company and operational structure, the site acts as an intermediary, leading to inconsistent seller behavior and high volume of user disputes.

Source: aliexpress.com

Customer feedback

23/100

Customer feedback on Trustpilot is overwhelmingly negative with a 1.9/5 rating based on over 188,000 reviews. Common complaints involve difficulty in resolving disputes, unresponsive automated support systems, issues with returns, and sudden account cancellations for 'suspicious activity' without explanation.

Source: www.trustpilot.com/review/aliexpress.com

Credibility

Not enough evidence

No eligible cited assessment was saved for this category. Credibility remains unscored; missing evidence is not an adverse finding.

Before you decide

This report does not confirm specific problems, but it cannot guarantee a safe purchase. Check the business and refund terms, and use a payment method with buyer protection.

The customer picture

Trustpilot: 1.9/5 from 188,939 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs.

trustpilot: 1.9/5 from 188939 reviews

This is a customer rating for the matched listing. Last checked: 10/18/2026, 3:34:19 PM UTC.

https://www.trustpilot.com/review/aliexpress.com

What we could not confirm, and where to read more

Reddit discussions: This part of the check was not run.
Google business listing: We could not confidently connect a result to this exact website.
Google review comments: This part of the check was not run.
Other web sources: We could not confidently connect a result to this exact website.
Google: We could not confirm reviews for this exact website. This does not mean there are no reviews.
Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
The score is an estimate, not a guarantee. Missing information is not evidence of a scam.

Domain registration record

https://rdap.verisign.com/com/v1/domain/aliexpress.com

Last checked: 10/18/2026, 3:34:08 PM UTC

The domain was registered on April 16, 2006. Its registration company is Alibaba Cloud Computing (Beijing) Co., Ltd.. Registration does not confirm that a business is trustworthy.

Customer review source

https://www.trustpilot.com/review/aliexpress.com

Last checked: 10/18/2026, 3:34:19 PM UTC

Trustpilot listing for aliexpress.com. TrustScore: 1.9/5. Total reviews: 188939. Saved 8 recent review excerpts; these are customer opinions, not verified facts or a representative sample. Review excerpt: AliExpress is scamming users! I played 'Play & Earn' for a whole year to gather $27. Now, $12 is about to expire, but the system shows 'Restocking' 24/7 even for $1 and $5 rewards. They shadowbanned my account and blocked my live chat access so I can't reach human support. Total fraud, do not waste your time on their fake games! Review excerpt: Meine Erfahrung: Verkäufer sind unprofessionell, wollen plötzlich, nach Kaufabschluss, mehr Geld haben, kommen mir unserer Sprache und unseren Geschäftsregeln nicht klar oder verstehen ganz einfache Dinge nicht, wie bspw. an die richtige Adresse zu verschicken. Von daher werden ich nicht mehr bei AliExpress bestellen. Sie haben das komplette Vertrauen verspielt. Review excerpt: Jeg havde en vare som skulle sendes tilbage , så kontakter jeg aliexpress og får at vide den skal sendes til deres lager i wuppertal i Tyskland. Jeg skriver til dem , at jeg skal på rejse i Tyskland og kører forbi Wuppertal , og kan aflevere den på deres lager. De skriver tilbage det er ok , jeg får lager adr og aflevere pakken. Manden på lageret tager 5-6 billeder af det og skriver med dem i kina og siger efter ca 20 min at det er ok og jeg kan kører videre igen. Jeg spørger om jeg kan få en bekræftelse på jeg har afleveret det , men han siger at det er godkendt fra Kina. Nu 10 dage senere ef Review excerpt: Aliexpress on täysin epäluotettava toimija. Paketti ei koskaan saapunut eikä rahoja palauteta sanoo heidän AI botti Review excerpt: J'avais fait la réclamation suivante : "Litige non résolu depuis mars 2026 (commande n°3066179289833132). J'ai retourné l'article avec l'étiquette fournie par AliExpress, via Mondial Relay (transporteur choisi et payé par la plateforme). Preuve de dépôt en main, colis livré selon le suivi — mais AliExpress prétend avoir reçu un article différent. Aucune vérification sérieuse n'a été engagée auprès de Mondial Relay pour établir les faits. Je n'ai reçu que des réponses stéréotypées, sans jamais pouvoir échanger avec un interlocuteur capable de traiter le dossier. Le professionnel supporte pourta Review excerpt: Tilasin 36l. sivulaukkujen sisälaukut mutta tuli 45l. Mistä löytää puh. nr. tai sähköpostin aliexpressiin. Review excerpt: I placed an order on my account (that I had only just created as I was a new user) and it took my money but cancelled my order immediately (within milliseconds of me placing the order) for "suspicious activity". If they thought my account was suspicious they could've just not allowed me to place an order or not allowed the payment to go through but instead they have stolen my money. They also don't even say what the "suspicious activity" is and I have no clue what it could be as I have never used aliexpress before (and now I definitely won't be doing so ever again!). The only explanation I cou Review excerpt: Id leave zero stars if possible Nothing fit right as sizes were recommended and which I followed along with. When buying gym clothes, just use an actual website that houses their brand like gym reaper or someone legit. DO NOT WASTE YOUR MONEY

Website information

https://aliexpress.com/

Last checked: 10/18/2026, 3:35:02 PM UTC

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Possible source to check

https://www.sec.gov/Archives/edgar/data/1577552/000104746917004019/a2231121z20-f.htm