Caution advised

bluebayaquatics.fish

This site scores 54/100 with medium confidence. Customers rate it 3/5 on Google (25 reviews). Buyers praise: Helpful customer service experience via Amazon. Common complaint: Multiple allegations of non-delivery of paid items. Refund terms were collected; check their source and date.

"The research agent places this store at 54/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

54
Estimated trust/ 100
Caution advised

medium confidence estimate

ONLYREPUTABLE
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bluebayaquatics.fish

Caution advised
Website report

This site scores 54/100 with medium confidence. Customers rate it 3/5 on Google (25 reviews). Buyers praise: Helpful customer service experience via Amazon. Common complaint: Multiple allegations of non-delivery of paid items. Refund terms were collected; check their source and date.

54

Estimated trust score / 100

Caution advised

The research agent places this store at 54/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.

Information checked: 10/22/2026, 10:03:10 PM UTC. Report saved: 10/22/2026, 10:03:11 PM UTC.

We could read 8 sources for this report. Confidence in the score: medium. Downloading this report does not check the website again.

Domain Age
2906 days (registered 2018-11-07)
Connection security
Certificate not checked
Server Location
Hosting location not checked

What this means for you

"The research agent places this store at 54/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

Trust

48/100

Business identifies as a UK-based retailer with listed address and standard return policies. However, trust is impacted by reports of communication failures and non-delivery, and the website's technical state is currently unstable (HTTP 526 errors).

Customer feedback

50/100

Feedback is highly polarized (Google 3/5, 25 reviews). While some customers report positive service via Amazon, there is a pattern of serious allegations regarding unfulfilled orders and a complete lack of response from the business.

Credibility

50/100

The business maintains a consistent physical presence claims and provides a UK VAT number, which offers a degree of corporate transparency. However, lack of broader independent web footprint and technical stability issues limit independent verification.

Before you decide

This report does not confirm specific problems, but it cannot guarantee a safe purchase. Check the business and refund terms, and use a payment method with buyer protection.

The customer picture

Google: 3/5 from 25 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs.

google: 3/5 from 25 reviews

This is a customer rating for the matched listing. Last checked: 10/22/2026, 10:02:45 PM UTC.

https://www.google.com/maps/place/BlueBay+Aquatics/@53.0115232,-2.1587914,17z/data=!3m1!4b1!4m6!3m5!1s0x487a6982d6770fd1:0x4fd47aa9cfafa612!8m2!3d53.0115232!4d-2.1587914!16s%2Fg%2F11h76m1y2r?hl=en&entry=ttu&g_ep=EgoyMDI2MTAxOS4wIKXMDSoASAFQAw%3D%3D

Common Complaints
• Multiple allegations of non-delivery of paid items
• Reports of a lack of communication from the retailer
Common Praises
• Helpful customer service experience via Amazon
• Positive availability of pond and aquarium supplies

What we could not confirm, and where to read more

  • Website pages: We could only read part of the available information.
  • Reddit discussions: This part of the check was not run.
  • Trustpilot reviews: We could not finish this check. This tells us nothing about whether the business is trustworthy.
  • Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • Trustpilot: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
  • The score is an estimate, not a guarantee. Missing information is not evidence of a scam.

Domain registration record

https://rdap.identitydigital.services/rdap/domain/bluebayaquatics.fish

Last checked: 10/22/2026, 10:02:33 PM UTC

The domain was registered on November 7, 2018. Its registration company is Mesh Digital Limited. Registration does not confirm that a business is trustworthy.

Customer review source

https://www.google.com/maps/place/BlueBay+Aquatics/@53.0115232,-2.1587914,17z/data=!3m1!4b1!4m6!3m5!1s0x487a6982d6770fd1:0x4fd47aa9cfafa612!8m2!3d53.0115232!4d-2.1587914!16s%2Fg%2F11h76m1y2r?hl=en&entry=ttu&g_ep=EgoyMDI2MTAxOS4wIKXMDSoASAFQAw%3D%3D

Last checked: 10/22/2026, 10:02:45 PM UTC

The matched Google listing showed 3/5 from 25 reviews. Saved customer comments (not independently confirmed): Great place to get your pond or aquarium supplies. | Never delivered item paid for and no Comms from retailer. | Ordered lights for aquarium on 25/10, still not received as of 3/11/25. | Ordered from them on Amazon and received excellent customer service from BlueBay Aquatics. The lady I was dealing with was very helpful and very quick to reply to my emails. I will definitely be using you again in the future. For some …More | They took my money and generated an invoice but never sent the order, I have been trying to contact them but they don’t answer. Totally fraudulent as far as I can see. I am giving them a further 24 hours then I will get PayPal involved. | Tried calling this place at 09.20 saying it's open in Google search.

Website information

https://www.bluebayaquatics.fish/

Last checked: 10/22/2026, 10:03:02 PM UTC

Free UK Mainland Shipping On All Items Sitewide sign in   Sign in  Wishlist  Item(0) \- £0.00   - Home - About Us - Delivery - Contact us search  Shop By Category  -   Chemicals - Calcium Chloride - Magnesium Chloride - Sodium Bicarbonate - Sodium Carbonate - Sodium Sesquicarbonate (Crex) - Sodium Tetraborate (Borax) - Sodium Percarbonate -   Lighting - T5 LED Aquarium Tubes -   T8 LED Aquarium Tubes - Marine Blue - Marine White - Sunlight - Tropical -   Filtration - DI Resin - Dacron Filter Floss -   Pumps - Hailea ACO Air Pumps - Hailea ET Air Pumps - Hailea V Air Pumps -   Pond Supplies - Cloverleaf Blanket Answer - Evolution Aqua UV Clarifiers - Evolution Aqua Tempest Filter - Heaters & Coolers - Instruments - Maintenance - Monitors & Computers - PVC Tube / Hose - Reactors & Media Information Links Information Links  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores - Refund Policy 1. Home - - - - 1. 1 2. 2 3. 3 4. 4 - Previous - Next Top categories - Featured - New products - Best Sellers Featured products - Add to basket Arcadia T8 LED Light Lamp (Tropical / 750mm) Price£33.99 - Add to basket Hailea ACO318 (60 L/min) Piston Air Compressor... Price£28.99 - Add to basket 1KG Calcium Chloride Dihydrate Price£5.29 - Add to basket 25KG Calcium Chloride Dihydrate Price£30.99 - Add to basket 1L Tulsion MB-115 Virgin Mixed Bed DI Resin Price£9.99 - Add to basket 5KG Sodium Bicarbonate Food Grade Price£12.99 - Add to basket 10KG Sodium Carbonate Anhydrous Price£17.99 - Add to basket 25L Tulsion MB-115 Virgin Mixed Bed DI Resin Price£109.99 - Add to basket Evolution Aqua Tempest Filter Price£259.00 - Add to basket 40m \| 4oz - Dacron Polyester Fibre Wadding... Price£38.99 - Add to basket - Out-of-Stock Hailea ACO208 (35 L/min) Piston Air Compressor... Price£23.99 - Add to basket 25KG Sodium Tetraborate Decahydrate (Borax) Price£41.99 -  No more products found! view more products Best Sellers - Add to basket 25KG Calcium Chloride Dihydrate Price£30.99 - Add to basket 2KG Cloverleaf Blanket Answer Treatment Price£38.99 - Add to basket 4KG Cloverleaf Blanket Answer Treatment Price£58.99 -  No more products found! view more products Brands Arcadia BlueBay Aquatics Borax Cloverleaf Dead Sea Works Evolution Aqua Hailea TATA Chemicals TETRA Chemicals Tulsion Subscribe to the news letter /\\ lorem ipsum dummy text available that You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice. Store information Store information  BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Stoke On Trent ST4 2TE United Kingdom Call us: 01782201105 Email us: sales@bluebayaquatics.fish Products Products  - Prices drop - New products - Best sales Our company Our company  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores © 2026 - BlueBay Aquatics payment

Website information

https://www.bluebayaquatics.fish/content/4-about-us

Last checked: 10/22/2026, 10:03:02 PM UTC

About us 1. Home 2. About us Our company: BlueBay Aquatics aim is to provide high quality goods at affordable prices. We strive to bring new and innovative products to the marketplace, including our own brand name products that have been selected or designed by ourselves, to provide the aquatic hobby with the standards expected by dedicated fish keepers. Located in Stoke-on-Trent, we are ideally positioned to distribute goods across the UK, with a fast and efficient service. Our team: Our friendly team are willing to help and advise you in your purchases and ensure that they are delivered in a timely manner. Please feel free to get in touch by clicking the "Contact" link at the top of every page for any queries you may have. Contact Information: BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Fenton Stoke on Trent Staffordshire ST4 2TE Tel: 01782 201105 Email: sales@bioaquatek.com Hours of business: Mon to Fri - 9am to 5pm VAT Number: GB347715578 Subscribe to the news letter /\\ lorem ipsum dummy text available that You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice. Store information Store information  BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Stoke On Trent ST4 2TE United Kingdom Call us: 01782201105 Email us: sales@bluebayaquatics.fish Products Products  - Prices drop - New products - Best sales Our company Our company  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores © 2026 - BlueBay Aquatics payment

Website policies

https://www.bluebayaquatics.fish/content/1-delivery

Last checked: 10/22/2026, 10:03:02 PM UTC

Delivery 1. Home 2. Delivery Free Delivery On Orders Orders!! We offer free Yodel 2/3 working day economy delivery on ALL orders! Express Shipping: If you require your parcel a little faster we also offer a next working day service which can be selected and paid for during checkout. Delivery Times: Orders placed before 1pm are processed for dispatch on the same day if in stock (you will be notified of stock shortages). Order cut-off for all delivery services is 1pm. Orders placed after 1pm will be treated, for the purposes of delivery, as having been placed the next working day. Working days are defined as Monday to Friday (excluding bank and public holidays) therefore any orders placed after 1pm on Friday will not be processed until Monday. Availability: Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable, we will contact you to inform you of the issue, and your card will be debited or credited depending on the order and unavailable items. Subscribe to the news letter /\\ lorem ipsum dummy text available that You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice. Store information Store information  BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Stoke On Trent ST4 2TE United Kingdom Call us: 01782201105 Email us: sales@bluebayaquatics.fish Products Products  - Prices drop - New products - Best sales Our company Our company  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores © 2026 - BlueBay Aquatics payment

Website policies

https://www.bluebayaquatics.fish/content/6-refund-policy

Last checked: 10/22/2026, 10:03:02 PM UTC

Refund Policy 1. Home 2. Refund Policy Thanks for purchasing our products at BlueBay Aquatics Before you return your item back to us for a refund please initiate a “MERCHANDISE RETURN” located in your account on your order history. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team. Subscribe to the news letter /\\ lorem ipsum dummy text available that You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice. Store information Store information  BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Stoke On Trent ST4 2TE United Kingdom Call us: 01782201105 Email us: sales@bluebayaquatics.fish Products Products  - Prices drop - New products - Best sales Our company Our company  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores © 2026 - BlueBay Aquatics payment

Website policies

https://www.bluebayaquatics.fish/content/3-terms-and-conditions-of-use

Last checked: 10/22/2026, 10:03:02 PM UTC

Terms and conditions of use 1. Home 2. Terms and conditions of use Welcome to BlueBay Aquatics. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern BlueBay Aquatics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. The term ‘BlueBay Aquatics’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 10 Dewsbury Road, Fenton Industrial Estate, Fenton, Stoke on Trent, ST4 2TE. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. Subscribe to the news letter /\\ lorem ipsum dummy text available that You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice. Store information Store information  BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Stoke On Trent ST4 2TE United Kingdom Call us: 01782201105 Email us: sales@bluebayaquatics.fish Products Products  - Prices drop - New products - Best sales Our company Our company  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores © 2026 - BlueBay Aquatics payment

Website information

https://www.bluebayaquatics.fish/contact-us

Last checked: 10/22/2026, 10:03:02 PM UTC

Contact us Subject Customer serviceWebmaster Email address Message Security check reCAPTCHA Recaptcha requires verification. I'm not a robot reCAPTCHA Subscribe to the news letter /\\ lorem ipsum dummy text available that You may unsubscribe at any moment. For that purpose, please find our contact info in the legal notice. Store information Store information  BlueBay Aquatics Unit 10, Dewsbury Road Fenton Industrial Estate Stoke On Trent ST4 2TE United Kingdom Call us: 01782201105 Email us: sales@bluebayaquatics.fish Products Products  - Prices drop - New products - Best sales Our company Our company  - Delivery - Terms and conditions of use - About us - Secure payment - Contact us - Sitemap - Stores © 2026 - BlueBay Aquatics payment reCAPTCHA

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What could not be verified
  • Website pages: We could only read part of the available information.
  • Reddit discussions: This part of the check was not run.
  • Trustpilot reviews: We could not finish this check. This tells us nothing about whether the business is trustworthy.
  • Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • Trustpilot: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
  • The score is an estimate, not a guarantee. Missing information is not evidence of a scam.