This site scores 51/100 with low confidence. No matched customer ratings were found. Refund terms were collected; check their source and date.
"The research agent places this store at 51/100 based on the retrieved evidence. Low confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."
low confidence estimate
claireandsusan.com
This site scores 51/100 with low confidence. No matched customer ratings were found. Refund terms were collected; check their source and date.
Estimated trust score / 100
Caution advised
The research agent places this store at 51/100 based on the retrieved evidence. Low confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.
Information checked: 11/8/2026, 5:57:52 PM UTC. Report saved: 11/8/2026, 5:57:53 PM UTC.
We could read 9 sources for this report. Confidence in the score: low. Downloading this report does not check the website again.
What this means for you
"The research agent places this store at 51/100 based on the retrieved evidence. Low confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."
Trust
38/100The site makes major claims of 15 years of operation and 10,000 customers, but the domain is only 12 days old. Communication is limited to a free outlook.com address, and no verifiable legal or physical identity exists.
Customer feedback
Not enough evidenceNo eligible cited assessment was saved for this category. Customer feedback remains unscored; missing evidence is not an adverse finding.
Credibility
Not enough evidenceNo eligible cited assessment was saved for this category. Credibility remains unscored; missing evidence is not an adverse finding.
Before you decide
The customer picture
No usable matched customer ratings were available. Overall buyer satisfaction and recurring customer experiences remain unknown.
What we could not confirm, and where to read more
- Website pages: We could only read part of the available information.
- Reddit discussions: We could not confidently connect a result to this exact website.
- Google business listing: We could not confidently connect a result to this exact website.
- Google review comments: This part of the check was not run.
- Other web sources: We could not confidently connect a result to this exact website.
- Trustpilot reviews: We could not finish this check. This tells us nothing about whether the business is trustworthy.
- Google: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- Trustpilot: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
- The score is an estimate, not a guarantee. Missing information is not evidence of a scam.
Domain registration record
https://rdap.verisign.com/com/v1/domain/claireandsusan.com
Last checked: 11/8/2026, 5:55:56 PM UTC
The domain was registered on October 27, 2026. Its registration company is NameCheap, Inc.. Registration does not confirm that a business is trustworthy.
Website policies
https://claireandsusan.com/policies/refund-policy
Last checked: 11/8/2026, 5:56:56 PM UTC
Refund policy RETURN & REFUND POLICY — CLAIRE AND SUSAN Returns are not free of charge. In the event of a refund or exchange, additional handling and postage costs may apply. 1\. RETURN CONDITIONS Customers may request a return within 30 days of receiving their order. To qualify for an accepted return, the following conditions must be met: 1. The item must include all original parts, tags, and accessories, and remain in the same condition as when it was delivered. 2. We cannot accept returns for items damaged due to misuse, accidental impact, or improper handling. 3. Personal care or intimate hygiene items must be returned completely clean and unworn/unused. 4. Any faults or defects must be reported immediately upon delivery. 5. Return postage costs may be deducted from the total refund amount. 6. Returns will be inspected and processed within 7 working days of receipt at our facility. 7. We reserve the right to refuse a return if there are clear signs of wear, use, or damage not caused by transit or manufacturing faults. 2\. HOW TO REQUEST A RETURN If your order meets the conditions listed above, please send an email to: claireandsusan@outlook.com Your email must include: Order number Reason for return Clear photographs of the item (in case of a fault or defect) Full name Complete delivery address Once your request has been approved, our team will provide you with the designated return address. Please do not send the parcel back to the sender address printed on the original shipping label. All return postage costs are strictly the responsibility of the customer. 3\. STATUTORY RIGHT OF CANCELLATION (14 DAYS) Under UK consumer regulations, private individual customers are entitled to a 14-day cooling-off period from the date of delivery to exercise their statutory right of cancellation. To exercise this right, you must notify us in writing at: claireandsusan@outlook.com Order Cancellations Prior to Dispatch Due to our automated order-processing system, cancellation requests must be submitted within 2 hours of placing your order. Beyond this window, your order will likely already be in logistical preparation and cannot be cancelled immediately. In such cases, you will need to await delivery and proceed with a return in accordance with this policy. Orders that have already been dispatched or are currently in transit cannot be cancelled under any circumstances. You must await delivery before initiating a return request as outlined above. To help speed up the process, we recommend retaining and sharing proof of return postage. Shipments in Transit As our items are fulfilled directly from our production and distribution facilities in Asia, transit times may be longer and remain outside of our direct control. If your parcel is already in transit, direct cancellation is no longer possible. Please await delivery and follow the standard return process. You are, however, welcome to register your intent to return in advance. To ensure your return is processed as quickly as possible once sent, we kindly ask that you provide a tracking number or valid proof of return postage. 4\. REFUNDS Once your return has been delivered and inspected: Refunds will be issued directly to the original payment method used at checkout. The refund will not include original delivery charges or supplementary fees, unless legally required or under exceptional, pre-agreed circumstances. Once approved, the refund will be completed within a maximum of 14 calendar days. 5\. ADDITIONAL IMPORTANT INFORMATION All returns must be dispatched exclusively to our designated logistics address provided by customer support. All postage, courier, and return handling fees are the sole responsibility of the customer. CLAIRE AND SUSAN CLAIRE AND SUSAN ✔ Delivering top-quality service for over 15 years, built on trust and excellence. ✔ Years of expertise in fashion to bring you timeless style. ✔ Over 10,000 happy customers across UK—join them and see for yourself! CONTACT US CONTACT US Opening Hours Monday to Friday: 09:00 – 19:00 Saturday: 12:00 – 18:00 Sundays and Bank Holidays: Closed Got a question? Don't hesitate to drop us an email at: claireandsusan@outlook.com INFORMATION INFORMATION Search Privacy Policy Refund Policy Shipping Policy Terms of Service Powered by Shopify "Close (esc)"
Website information
https://claireandsusan.com/
Last checked: 11/8/2026, 5:56:56 PM UTC
Claire and Susan Skip to content Close menu Home Shop Women Dresses Autumn Dresses Autumn Sales Blazers & Jackets Vintage Blazers Quilted Jackets Statement Jackets Warm Jackets & Coats Autumn & Winter Coats Autumn & Winter Jackets AW Outwear Sets Comfortable Sets Autumn Sets Blouses Long Blouses Knitted Cardigans Autumn Sweaters Elegant Jumpsuits Elegant Essentials Jewellery Copper Jewellery Elegant Jewellery Charm Bracelets Track your order About us Contact Log in Pause slideshow Play slideshow Early Black Friday SaleUP TO 70% OFF Buy 2, get an extra 15% off Buy 3, get an extra 20% off Buy 4, get an extra 25% off EARLY BLACK FRIDAY SALE UP TO 70% OFF ENDS TONIGHT! Our Bestsellers Sale Maisie | Asymmetric Velvet Top Regular price £81.95 Sale price£40.95 \-50% OFF Sale Lavinia | Asymmetric Corduroy Top Regular price £77.95 Sale price£38.95 \-50% OFF Sale Cordelia | Wrap Jumper Regular price £75.95 Sale price£37.95 \-50% OFF Sale Constance | Colour-Block Knit Jumper Regular price £89.95 Sale price£44.95 \-50% OFF Sale Primrose | Velvet Top with Roses Regular price £87.95 Sale price£43.95 \-50% OFF Autumn & Winter Coats Sale JESSICA | TIMELESS TRENCH COAT Regular price £147.00 Sale price£58.95 \-60% OFF Sale GRACE | WATERPROOF & WINDPROOF ZIP COAT Regular price £147.00 Sale price£43.95 \-70% OFF Sale DAISY | TIMELESS ELEGANT COAT Regular price £197.00 Sale price£58.95 \-70% OFF Sale ROSIE | COMFORTABLE LONG COAT Regular price £115.00 Sale price£59.95 \-48% OFF Sale MILLIE | ELEGANT TIMELESS COAT Regular price £118.00 Sale price£58.95 \-50% OFF Autumn Dresses Sale Cecily | Black Midi Dress with Blazer-Style Bodice, Sequins and Fringe Regular price £89.95 Sale price£44.95 \-50% OFF Sale Abigail | Women's Shimmer Knit Peplum Two-Piece Co-Ord with Crystal Detail Regular price £149.95 Sale price£44.95 \-70% OFF Sale Naomi-Sage Ribbed Midi Dress Regular price £86.99 Sale price£69.99 \-20% OFF Sale Anna | Elegant Tailored Midi Dress Regular price £149.95 Sale price£44.95 \-70% OFF Sale Natalie | Women's Cable-Knit Turtleneck Midi Jumper Dress with Side Split Regular price £132.95 Sale price£39.95 \-70% OFF «Trends fade with the seasons. True elegance is quietly personal.» Fast fashion may imitate a cut, but it can never replicate the care behind an outfit tailored for real life. At Susan & Claire, we have spent the past fifteen years championing timeless quality over mass production. Every piece is handpicked for its flattering silhouette, comforting drape, and effortless poise, curated in thoughtfully limited collections. Anyone can make clothes, but true confidence is never mass-produced Do you offer free delivery? Yes, we offer free delivery across UK on all orders. No hidden fees, no surprises at checkout. You will see the full summary before making your payment. How long does delivery take? Orders are typically processed within 3 working days from purchase confirmation. How can I track my order? Once your order is confirmed, you will receive an email containing your order number and tracking details. To follow your parcel, simply head over to our Track your order page and enter your order number or email address. I have an issue with my order. How can I contact you? If you encounter any problems or have any questions, please drop us an email at susanandclaire@outlook.com. Which payment methods do you accept? We accept the most reliable and secure payment methods in UK, including credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. FREE DELIVERY Free delivery on all orders. SECURE CHECKOUT Shop with complete peace of mind using credit card, Google Pay, Apple Pay and more. All transactions are protected by SSL encryption for maximum security. 30-DAY RETURNS If something isn't quite right, you have 30 days to return it. CLAIRE AND SUSAN CLAIRE AND SUSAN ✔ Delivering top-quality service for over 15 years, built on trust and excellence. ✔ Years of expertise in fashion to bring you timeless style. ✔ Over 10,000 happy customers across UK—join them and see for yourself! CONTACT US CONTACT US Opening Hours Monday to Friday: 09:00 – 19:00 Saturday: 12:00 – 18:00 Sundays and Bank Holidays: Closed Got a question? Don't hesitate to drop us an email at: claireandsusan@outlook.com INFORMATION INFORMATION Search Privacy Policy Refund Policy Shipping Policy Terms of Service Powered by Shopify "Close (esc)"
Website policies
https://claireandsusan.com/policies/terms-of-service
Last checked: 11/8/2026, 5:56:56 PM UTC
Terms of service Overview Welcome to Claire and Susan! The terms "we", "us", and "our" refer to Claire and Susan. Claire and Susan operates this store and website, including all related information, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the "Services"). Claire and Susan is powered by Shopify, which provides the platform that enables us to deliver these Services to you. The following terms and conditions, together with the policies referenced herein (these "Terms of Service"), set out your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability. By accessing, using, or interacting with our Services, you agree to be bound by these Terms of Service and our Privacy Policy \[LINK\]. If you do not agree to these Terms of Service or our Privacy Policy, you must not access or use our Services. Section 1 – Access and Account By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence, and that you have given us your consent to allow any of your minor dependants to use the Services on devices owned, purchased, or controlled by you. To use the Services—including browsing our online store or purchasing products or services from us—you may be required to provide certain information, such as your email address, billing details, payment information, and delivery address. You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all necessary rights to provide such information. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or sublicense your account to any other person or entity. Section 2 – Our Products We make every effort to display the colours and imagery of our products and services as accurately as possible in our online store. However, please note that colours or appearances may vary depending on the display settings and specifications of your device. We do not warrant that the quality, appearance, or specifications of any products or services purchased by you will meet your individual expectations or match your screen display precisely. All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the sales or quantities of any products offered to any person, geographic region, or jurisdiction on a case-by-case basis. Section 3 – Orders When you place an order, you are making an offer to purchase. Claire and Susan reserves the right to accept or decline your order at our sole discretion. Your order is only accepted once Claire and Susan issues a formal order confirmation. We must receive and process payment before your order can be accepted. Please review your order details carefully before submitting, as Claire and Susan may be unable to accommodate cancellation requests once an order has been accepted. If an order cannot be accepted, or is modified or cancelled, we will attempt to notify you via the email address, billing address, and/or phone number provided at checkout. Purchases are eligible for return or exchange strictly in accordance with our Return Policy \[LINK\]. You represent and warrant that all purchases are intended solely for personal or household use and not for commercial resale or export. Section 4 – Pricing and Billing Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include delivery charges, handling fees, or applicable import duties/taxes. Prices displayed on our online store may differ from those offered in physical shops or across third-party channels. From time to time, we may run promotions through the Services that affect pricing and are governed by separate promotional terms. In the event of a conflict between promotional terms and these Terms of Service, the promotional terms shall prevail. You agree to provide current, complete, and accurate purchase, payment, and account information for all orders placed with us. You agree to promptly update your account and other details, including your email address and payment card numbers with their expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that: 1. The payment card details provided are true, correct, and complete; 2. You are fully authorised to use the card for the transaction; 3. Charges incurred will be honoured and processed by your card issuer; and 4. You will pay all amounts due at the specified prices, including applicable postage, handling fees, and taxes. Section 5 – Shipping and Delivery We accept no liability for delays in dispatch or delivery. All delivery timeframes are strictly estimates and cannot be guaranteed. We are not liable for delays caused by postal couriers, customs processing, or circumstances beyond our reasonable control. Once items are handed over to the courier, title and risk of loss or damage pass entirely to you. Section 6 – Intellectual Property Our Services—including, without limitation, all registered trademarks, service marks, text, displays, images, graphics, product reviews, video and audio materials, as well as their design, selection, and arrangement—are owned by Claire and Susan, its affiliates, or its licensors, and are protected by applicable intellectual property and copyright laws. These Terms of Service permit you to use the Services solely for personal, non-commercial purposes. You must not re
Website policies
https://claireandsusan.com/policies/shipping-policy
Last checked: 11/8/2026, 5:56:56 PM UTC
Shipping policy CLAIRE AND SUSAN CLAIRE AND SUSAN ✔ Delivering top-quality service for over 15 years, built on trust and excellence. ✔ Years of expertise in fashion to bring you timeless style. ✔ Over 10,000 happy customers across UK—join them and see for yourself! CONTACT US CONTACT US Opening Hours Monday to Friday: 09:00 – 19:00 Saturday: 12:00 – 18:00 Sundays and Bank Holidays: Closed Got a question? Don't hesitate to drop us an email at: claireandsusan@outlook.com INFORMATION INFORMATION Search Privacy Policy Refund Policy Shipping Policy Terms of Service Powered by Shopify "Close (esc)"
Website policies
https://claireandsusan.com/pages/shipping-policy-claire-and-susan
Last checked: 11/8/2026, 5:56:56 PM UTC
SHIPPING POLICY — CLAIRE AND SUSAN – Claire and Susan Skip to content Close menu Home Shop Women Dresses Autumn Dresses Autumn Sales Blazers & Jackets Vintage Blazers Quilted Jackets Statement Jackets Warm Jackets & Coats Autumn & Winter Coats Autumn & Winter Jackets AW Outwear Sets Comfortable Sets Autumn Sets Blouses Long Blouses Knitted Cardigans Autumn Sweaters Elegant Jumpsuits Elegant Essentials Jewellery Copper Jewellery Elegant Jewellery Charm Bracelets Track your order About us Contact Log in Pause slideshow Play slideshow Early Black Friday SaleUP TO 70% OFF We are delighted to offer you complimentary standard delivery! All parcels are carefully prepared and dispatched directly from our fulfilment centre. Please note that order processing times may take slightly longer during bank holidays, festive periods, and seasonal sale peaks. We process orders from Monday to Friday. Orders are prepared within 3 to 10 working days from the purchase date and dispatched on the working day following completion. Please note that we do not process or dispatch orders over the weekend. Once an order is confirmed, we are unable to cancel it. If you need to amend or update your delivery address, please contact our customer care team at claireandsusan@outlook.com as soon as possible. Once an order enters logistical fulfilment, no further alterations can be made. How long will it take to receive my order? Once your order has been placed, please allow 1 to 3 working days for initial processing. Transit times vary depending on the delivery destination. Below are our estimated transit times: United Kingdom & Europe: 7 to 14 working days United States: 7 to 15 working days Canada: 7 to 16 working days Central America: 10 to 25 working days Australia & New Zealand: 7 to 14 working days Rest of the World: 11 to 30 working days In rare and exceptional circumstances, delivery may exceed these estimates and take up to 40 working days. If you experience an unexpected or unusual delay, please do not hesitate to contact our customer support team at claireandsusan@outlook.com; we will be more than happy to assist you. We genuinely appreciate your patience and understanding as we work diligently to provide you with the best possible shopping experience. As soon as your parcel has been dispatched, you will receive a tracking reference via email, allowing you to follow your delivery in real time and stay updated throughout transit. CLAIRE AND SUSAN CLAIRE AND SUSAN ✔ Delivering top-quality service for over 15 years, built on trust and excellence. ✔ Years of expertise in fashion to bring you timeless style. ✔ Over 10,000 happy customers across UK—join them and see for yourself! CONTACT US CONTACT US Opening Hours Monday to Friday: 09:00 – 19:00 Saturday: 12:00 – 18:00 Sundays and Bank Holidays: Closed Got a question? Don't hesitate to drop us an email at: claireandsusan@outlook.com INFORMATION INFORMATION Search Privacy Policy Refund Policy Shipping Policy Terms of Service Powered by Shopify "Close (esc)"
Website information
https://www.claireandsusan.com/pages/about-us
Last checked: 11/8/2026, 5:56:56 PM UTC
About Us – Claire and Susan Skip to content Close menu Home Shop Women Dresses Autumn Dresses Autumn Sales Blazers & Jackets Vintage Blazers Quilted Jackets Statement Jackets Warm Jackets & Coats Autumn & Winter Coats Autumn & Winter Jackets AW Outwear Sets Comfortable Sets Autumn Sets Blouses Long Blouses Knitted Cardigans Autumn Sweaters Elegant Jumpsuits Elegant Essentials Jewellery Copper Jewellery Elegant Jewellery Charm Bracelets Track your order About us Contact Log in Pause slideshow Play slideshow Early Black Friday SaleUP TO 70% OFF Our journey began fifteen years ago around a worn kitchen table in the Cotswolds, over countless cups of Earl Grey and a shared conversation between two close friends. Back then, in our late thirties, balancing busy family lives and work, we were constantly searching for clothing that combined practical comfort with effortless style—and continually coming up empty-handed. As the years unfolded, we watched the high street change, but not for the better. By the time we crossed into our fifties, the divide had become impossible to ignore: fashion had shifted almost entirely to fleeting fads made for twenty-somethings in flimsy fabrics, while the options for women our age felt dull, uninspired, and completely devoid of personality. We simply refused to believe that growing older meant fading into the background. What began in 2011 as a modest passion project naturally evolved into the true heart of Susan & Claire: celebrating women who are navigating the very same chapters of life as us. Women of our generation lead rich, fulfilling lives; we have wisdom, distinct tastes, and a quiet confidence that only deepens with age. We longed for thoughtful cuts tailored for real, changing figures, natural breathability, and silhouettes that offer flattering coverage without losing an ounce of charm. Over the past fifteen years, the fashion landscape has changed beyond recognition, but our ethos remains firmly rooted in understated British elegance. We have never chased fast-fashion fads that end up discarded in a fortnight. Instead, we champion reliable, timeless staples: breathable summer linens, comforting knits for crisp coastal strolls, and graceful dresses tailored equally for afternoon tea or Sunday lunch with the family. Behind every single parcel that leaves our hands, it is still the two of us making sure every detail meets our standards. We understand the physical changes that come with age, the doubts surrounding sizing, and the quiet joy of slipping into an outfit that makes you stand a little taller the moment you look in the mirror. Today, fifteen years on and proudly in our fifties, Susan & Claire has matured alongside a loyal community of wonderful women across the country. Thank you for welcoming us into your wardrobe, and for reminding us every single day that confidence, style, and beauty only grow richer with time. CLAIRE AND SUSAN CLAIRE AND SUSAN ✔ Delivering top-quality service for over 15 years, built on trust and excellence. ✔ Years of expertise in fashion to bring you timeless style. ✔ Over 10,000 happy customers across UK—join them and see for yourself! CONTACT US CONTACT US Opening Hours Monday to Friday: 09:00 – 19:00 Saturday: 12:00 – 18:00 Sundays and Bank Holidays: Closed Got a question? Don't hesitate to drop us an email at: claireandsusan@outlook.com INFORMATION INFORMATION Search Privacy Policy Refund Policy Shipping Policy Terms of Service Powered by Shopify "Close (esc)"
Website information
https://www.claireandsusan.com/pages/contact
Last checked: 11/8/2026, 5:56:56 PM UTC
Contact – Claire and Susan Skip to content Close menu Home Shop Women Dresses Autumn Dresses Autumn Sales Blazers & Jackets Vintage Blazers Quilted Jackets Statement Jackets Warm Jackets & Coats Autumn & Winter Coats Autumn & Winter Jackets AW Outwear Sets Comfortable Sets Autumn Sets Blouses Long Blouses Knitted Cardigans Autumn Sweaters Elegant Jumpsuits Elegant Essentials Jewellery Copper Jewellery Elegant Jewellery Charm Bracelets Track your order About us Contact Log in Pause slideshow Play slideshow Early Black Friday SaleUP TO 70% OFF WE’RE HERE TO HELP! Have a query about your order, our collection, or anything else? Our customer service team is on hand to help. Please fill in the contact form below or email us directly at: claireandsusan@outlook.com Customer Service Opening Hours • Monday – Friday: 09:00 – 20:00 • Saturday: 10:00 – 16:00 We aim to get back to you within 48 hours. Whether you have an enquiry, some feedback, or simply need a bit of advice, we’ll be delighted to help. CLAIRE AND SUSAN CLAIRE AND SUSAN ✔ Delivering top-quality service for over 15 years, built on trust and excellence. ✔ Years of expertise in fashion to bring you timeless style. ✔ Over 10,000 happy customers across UK—join them and see for yourself! CONTACT US CONTACT US Opening Hours Monday to Friday: 09:00 – 19:00 Saturday: 12:00 – 18:00 Sundays and Bank Holidays: Closed Got a question? Don't hesitate to drop us an email at: claireandsusan@outlook.com INFORMATION INFORMATION Search Privacy Policy Refund Policy Shipping Policy Terms of Service Powered by Shopify "Close (esc)"
Website policies
https://www.claireandsusan.com/policies/privacy-policy
Last checked: 11/8/2026, 5:56:56 PM UTC
Privacy policy Last updated: October 28, 2026 Claire and Susan operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Claire and Susan is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. Personal Information Sources We may collect personal information from the following sources: Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties. How We Use Your Personal Information Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes: Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: With Shopify, vendors and other third parties
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