Domain registration record

https://rdap.verisign.com/com/v1/domain/coleandmay.com

Last checked: 11/9/2026, 1:37:56 PM UTC

The domain was registered on August 12, 2026. Its registration company is Tucows Domains Inc.. Registration does not confirm that a business is trustworthy.

Website information

https://www.coleandmay.com/pages/about-us

Last checked: 11/9/2026, 1:39:36 PM UTC

About Us Cole & May was founded on the principle that getting dressed is less complicated when your wardrobe consists of pieces you trust. Each collection reflects that sentiment – comfortable shoes and outerwear coupled with everyday knitwear – designed for everything from quiet Tuesday mornings to adventurous outings with friends. We aspire to be a calming haven for everyday shoppers, devoid of any loud trend-driven chatter. Everything available here, from light loafers to sneakers, cardigans to outerwear, is personally selected with the question in mind – is it relevant one year from now? Quality, comfort, and wearability are far more appealing to our discerning customers than adherence to transient style whim. Elevated basics and layers, when crafted well, remain ageless. We're not pretending to be the biggest. Instead, we aim to equip you with pieces, few at best, the first ones you will probably select when piecing your outfit each time. We hope this selection meets you well, and that you add something that resonates, in and out. Thanks for coming. Store: Cole & May Company: Luis Malter Online Services Address: Neustr. 32, 47228 Duisburg, Germany Warehouse Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Phone:+1 424 458 5649 Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Company & Address Company & Address Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Payment methods Your cart is empty Continue shopping Search

Website policies

https://coleandmay.com/policies/refund-policy

Last checked: 11/9/2026, 1:39:36 PM UTC

Refund policy Last updated: August 2026 We want you to love what you ordered. If something isn't right, our team at Cole & May is here to make it right. Return Window You have 30 days from the delivery date to request a return. Requests submitted after that window can't be accepted. Summary | | | | --- | --- | | Return window | 30 days after delivery | | Restocking fees | Never | | Faulty / wrong / damaged items | Free return shipping, plus free replacement or full refund | | Refund speed | Within 5 business days of approval | | Partial returns | Allowed — return just some items from an order | | Exchanges | Available within 30 days | | Order cancellation | Within 15 minutes of purchase | | Support | Fast response | Email: info@coleandmay.com Phone: +1 424 458 5649 Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) Item Condition To qualify for a return, the item must be: Unworn, unused, and unwashed In its original packaging, with all tags attached In the same condition that you received it Accompanied by proof of purchase (order confirmation or receipt) We can't accept items that are worn, washed, or used; missing original packaging or tags; damaged after delivery; or sent back without prior approval. Items We Can't Return Custom or personalized products Underwear, swimwear, and other intimate apparel Opened cosmetics or personal-care items Perishable goods Everything else qualifies for return, provided the conditions above are met. Starting a Return 1. Email info@coleandmay.com with the subject line "Return – \[your order number\]". 2. Include your full name, order number, and the reason for the return. 3. Attach clear photos of the item, its packaging, and any relevant issue. 4. We'll reply within 24 hours with your return authorization and instructions on where to send it. 5. Pack the item securely in its original packaging along with proof of purchase. 6. Ship it back using a trackable service and send us the tracking number so we can follow the parcel. Please wait for our approval before mailing anything back — unapproved returns may not be accepted. Please note: For change of mind returns and all other customer-cost returns, approved returns are processed through our designated international returns warehouse in Asia. The return address will be provided by our customer service team after your return request has been approved. Who Covers Return Shipping Faulty, damaged, or incorrect items: we cover the full cost of return shipping. Change of mind or preference exchanges: return shipping is on you. We never charge restocking fees. Refund Timing and Method Once we receive and inspect your return, we'll email you as soon as it's approved. Approved refunds go back to your original payment method within 5 business days — your bank or credit card company may take a few extra days to post the funds. Refunding Original Shipping Fees If you paid for shipping at checkout, that fee is refunded in full when the return is due to a fault, damage, or shipping error on our end. For change-of-mind returns, the original shipping charge isn't refunded. Partial Returns You're welcome to return part of an order — we'll refund the price of the items sent back. Note that any order-wide discount is recalculated based on what you keep, which can affect the refunded amount. Damaged or Faulty Items If something arrives broken or defective, reach out within 30 days of delivery with a photo. Once we confirm the issue, you can choose a free replacement or a full refund — either way, return shipping is on us. Wrong or Incomplete Orders Got the wrong item, or something's missing? Let us know within 30 days of delivery and we'll arrange a free return plus send the correct or missing item at no extra charge. Exchanges Available within 30 days of delivery, subject to stock. Defective or incorrectly shipped items are exchanged free of charge. Preference-based exchanges (size, color, etc.) require an unused item, and return shipping is your responsibility. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If the item you want is out of stock, we'll issue a full refund instead. Cancelling an Order You can cancel within 15 minutes of purchase, as long as the order hasn't started processing or shipped. Email info@coleandmay.com with your order number as soon as you can. If processing or shipping has already taken place, we're unable to cancel the order and you'll need to initiate a return instead. Customs Clearance We cannot be held responsible for any delays stemming from the customs clearance process in the destination country. The release timing of your package rests solely with the customs authorities, and this is beyond our control. Late or Missing Refunds If your refund hasn't shown up after the timeline above, check your bank account, contact your credit card company, and reach out to your bank — there's often a short processing delay. If more than 15 business days have passed since we approved your return and it's still missing, email us at info@coleandmay.com and we'll track it down. Your Statutory Rights This policy doesn't affect your statutory rights under applicable consumer-protection law. Contact Us Store: Cole & May Warehouse Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Phone: +1 424 458 5649 Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ

Website information

https://coleandmay.com/

Last checked: 11/9/2026, 1:39:36 PM UTC

Cole & May – Cole & May Skip to content Black November Sale UP TO 50% OFF Shop All Jackets, Coats & Blazers View all Sale Choose Women's Long Double-Breasted Trench Coat Women's Long Double-Breasted Trench Coat Sale price $74.95 Regular price $137.99 Sale Choose Harper – Plaid Long Coat Harper – Plaid Long Coat Sale price $69.95 Regular price $127.99 Sale Choose Emberlyn – Long Down Winter Coat Emberlyn – Long Down Winter Coat Sale price $69.99 Regular price $127.99 Sale Choose Kirsten – Classic Trench Coat Kirsten – Classic Trench Coat Sale price $54.95 Regular price $97.99 Sale Choose Raven – Oversized Leather Bomber Jacket Raven – Oversized Leather Bomber Jacket Sale price $69.95 Regular price $127.99 Sale Choose Areleon – Corduroy Sherpa-Lined Winter Jacket Areleon – Corduroy Sherpa-Lined Winter Jacket Sale price $89.95 Regular price $164.99 Sale Choose May – Vintage Suede Trench Coat May – Vintage Suede Trench Coat Sale price $79.95 Regular price $147.99 Sale Choose Novalee – Quilted Lightweight Jacket Novalee – Quilted Lightweight Jacket Sale price $59.95 Regular price $109.99 Sweaters & Cardigans View all Sale Choose Elara – Hooded Button Cardigan Elara – Hooded Button Cardigan Sale price $57.95 Regular price $107.99 Sale Choose Men's Ribbed Wool-Blend Sweater Vest Men's Ribbed Wool-Blend Sweater Vest Sale price $79.99 Regular price $147.99 Sale Choose Juno – Bohemian Patchwork Hoodie Juno – Bohemian Patchwork Hoodie Sale price $64.95 Regular price $119.99 Sale Choose Josie – Open Front Cardigan Josie – Open Front Cardigan Sale price $57.99 Regular price $107.99 Sale Choose Desmond – Brushed Cable Knit Sweater Desmond – Brushed Cable Knit Sweater Sale price $74.95 Regular price $137.99 Sale Choose Corabelle – Striped Quarter Zip Sweatshirt Corabelle – Striped Quarter Zip Sweatshirt Sale price $62.95 Regular price $114.99 Sale Choose Lorenza – Cable Knit Button Cardigan Lorenza – Cable Knit Button Cardigan Sale price $72.95 Regular price $132.99 Sale Choose Tansy – Vintage Wildflower Print Cardigan Sweater Tansy – Vintage Wildflower Print Cardigan Sweater Sale price $59.95 Regular price $109.99 Pants & Denim Sale Choose Vesper – Striped Button Accent Pants Vesper – Striped Button Accent Pants Sale price $49.95 Regular price $92.99 Sale Choose Women's Fleece-Lined Winter Leggings Women's Fleece-Lined Winter Leggings Sale price $34.99 Regular price $64.99 Sale Choose Rowan – Linen Wide-Leg Pants Rowan – Linen Wide-Leg Pants Sale price $39.99 Regular price $72.99 Sale Choose Grace – High Waist Corduroy Pants Grace – High Waist Corduroy Pants Sale price $57.99 Regular price $107.99 Sale Choose Gordon – Relaxed Cargo Pants Gordon – Relaxed Cargo Pants Sale price $62.95 Regular price $114.99 Sale Choose Men's Windproof Jacket & Pants Set Men's Windproof Jacket & Pants Set Sale price $124.99 Regular price $227.99 Cole & May I Inspected by hand Every piece is personally selected and checked for finish, fit and quality before it ever leaves our hands. II Doesn't fit? No worries You have 30 days to exchange or return your order. No forms, no questions asked. III Always within reach Questions before or after your order? Reach out and a real person from our team will get back to you within hours. Frequently asked questions How can i track my order? The moment your parcel leaves our facility, a tracking link lands in your inbox. It can take 24–48 hours for the first carrier scan to appear, so don’t worry if there is no movement right away. Questions about a shipment? Email info@coleandmay.com with your order number and we’ll look into it. Track My Order How can i contact customer support? Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Which payment methods can I use? All major credit and debit cards work, and so do PayPal and Shop Pay. On supported phones you can also breeze through checkout with Apple Pay or Google Pay. More detail lives in our Transactions Policy. How much does shipping cost? We offer free shipping on all orders! What's your return policy? You have 30 days from delivery to request a return. The item needs to be unworn, unused, and in its original packaging. To start a return, just email us at info@coleandmay.com. Full details are in our Return & Refund Policy Can I cancel my order? Orders can be cancelled within 15 minutes of being placed. After that, they usually move into processing and can no longer be cancelled. However, you are always welcome to return the item through our returns process once it arrives. To cancel your order, simply email us at info@coleandmay.com with your order number and name. Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Company & Address Company & Address Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Payment methods Your cart is empty Continue shopping Search

Website policies

https://coleandmay.com/policies/terms-of-service

Last checked: 11/9/2026, 1:39:36 PM UTC

Terms of service Last updated: August 2026 Overview This website is operated by Cole & May, a brand of Luis Malter Online Services ("we", "us", "our"). Throughout the site, the terms "we", "us" and "our" refer to Luis Malter Online Services. We offer this website, including all information, tools and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms of Service", "Terms"), including those additional terms, conditions and policies referenced herein and/or available by hyperlink — including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Transactions Policy. These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 1\. Company Details Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com 2\. Online Store Terms (Eligibility) By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, or that you are of legal age and have given us your consent to allow any of your minor dependents to use this site. By ordering, you confirm that the information you provide is accurate and complete. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. 3\. General Conditions / Acceptable Use We reserve the right to refuse Service to anyone for any reason at any time. While using our site, please don't: use it for any unlawful purpose or to solicit others to perform unlawful acts; attempt to access restricted parts of our systems or servers; interfere with the site's security or normal operation; upload malware, viruses, or other harmful code; abuse our promotions or refund process; reuse our content without written permission; post unlawful, defamatory, abusive, or otherwise harmful material in reviews, comments, or any submission; collect or harvest personal information of others, or spam or phish. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us. We may restrict or terminate access if these rules are broken. 4\. Product Information We work hard to keep descriptions, images, and specifications accurate. We have made every effort to display as accurately as possible the colors and images of our products; however, we cannot guarantee that your device's display of any color will be accurate. Minor differences in color, packaging, or appearance can still occur due to screen settings or manufacturing changes. Availability may change at any time without notice. 5\. Orders and Contract Formation Placing an order is an offer to buy. A binding contract only forms once we send your order-confirmation email. We may decline or cancel an order if payment fails, we suspect fraud, a pricing or technical error occurs, an item is out of stock, or we suspect reselling. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by dealers, resellers or distributors. If payment was already taken and we cancel, you'll receive a full refund within 5 business days. 6\. Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service. 7\. Prices and Payment All prices are shown and charged in US Dollars (USD). Payments are processed by certified third-party providers over a secure connection; we never keep complete card numbers on our servers. We are not responsible for delays caused by your bank, card issuer, or payment network. Further details are set out in our Transactions Policy. 8\. Shipping and Delivery Delivery timeframes and handling details are covered in our Shipping Policy. Your order remains our responsibility until it reaches the address you provided. If a shipment is confirmed lost in transit, we'll replace it or refund you in full. 9\. Returns and Refunds All details on returns, exchanges, and refunds are set out in our Return & Refund Policy. 10\. Disputes Before opening

Website policies

https://coleandmay.com/policies/shipping-policy

Last checked: 11/9/2026, 1:39:36 PM UTC

Shipping policy Last updated: August 2026 Here's how we get your order from checkout to your door, and what to expect along the way. Order Processing Orders are processed Monday through Friday, excluding public holidays. We aim to process all orders within 1–3 business days. Anything placed after 3:00 PM ET, or on a holiday, moves into processing the following business day. Certain factors can influence processing times — such as incomplete payment, insufficient address information, or high demand during peak seasons. In these instances, we may reach out to you via email before proceeding to ensure a successful delivery. You'll get a shipping-confirmation email with tracking as soon as your order leaves our facility. Delivery Windows After dispatch, packages generally arrive within 5–12 business days, bringing the total time from order to delivery to roughly 6–15 business days. Some factors affecting shipping are beyond our control, including: Weather conditions Holiday seasons Customs checks Carrier volume and errors by the shipping company Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal. Carriers Depending on your address and which fulfillment partner ships your order, we work with a mix of reliable carriers — including USPS, UPS, FedEx, and DHL — to get your package to you as efficiently as possible. Tracking Your Order A tracking link arrives by email the moment your order ships. It can take 24–48 hours for the first scan to appear, so don't worry if there's no movement right away. Taxes and Duties Placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. Where applicable, it is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office. Important: Cole & May cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter. Shipping Address Accuracy Please double-check your address at checkout. If a package is returned to us due to an incomplete or incorrect address, we'll reach out to arrange reshipment, and additional shipping fees may apply. Shipping cost: Free standard shipping, every order Handling time: 1–3 business days Transit time: 5–12 business days Estimated delivery: 6–15 business days total All timeframes on this page are counted in business days (Monday–Friday), excluding weekends and public holidays Delayed, Lost, or Missing Parcels Order running noticeably behind schedule? Contact us and we'll look into it. If a carrier confirms a shipment as lost, we'll send a replacement or issue a full refund. If tracking says "delivered" but the parcel is nowhere to be found, we'll help you file a claim with the carrier. Please get in touch within 7 business days of the expected delivery date so we can help. Order Cancellation If you wish to cancel an order after payment, please contact us and we'll endeavor to assist you. However, we cannot guarantee cancellation, as orders are swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, and you'll need to initiate a product return instead. Policy Updates We may revise this policy periodically. Any changes take effect as soon as the updated version is posted here. Contact Us Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Company & Address Company & Address Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Payment methods Your cart is empty Continue shopping Search

Website information

https://www.coleandmay.com/pages/contact

Last checked: 11/9/2026, 1:39:36 PM UTC

Contact Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Company & Address Company & Address Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Payment methods Your cart is empty Continue shopping Search

Website policies

https://www.coleandmay.com/policies/legal-notice

Last checked: 11/9/2026, 1:39:36 PM UTC

Legal notice – Cole & May Skip to content Legal notice Store: Cole & May Company: Luis Malter Online Services Address: Neustr. 32, 47228 Duisburg, Germany Warehouse Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Phone: +1 424 458 5649 Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Company & Address Company & Address Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Payment methods Your cart is empty Continue shopping Search

Website policies

https://www.coleandmay.com/policies/privacy-policy

Last checked: 11/9/2026, 1:39:36 PM UTC

Privacy policy Last updated: August 2026 This Privacy Policy describes how Cole & May, a brand operated by Luis Malter Online Services ("we", "us", "our"), collects, uses, and discloses your personal information when you visit our site, use our Services, or make a purchase from coleandmay.com, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of the Services. Who We Are Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. What Personal Information We Collect To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect varies depending on how you interact with us. Information you give us directly: Basic contact details including your name, address, phone number, and email. Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number. Account information including your username, password, and security questions, where accounts exist. Shopping information including the items you view, put in your cart, or add to your wishlist. Customer support information including the information you choose to include in communications with us. Some features may require you to directly provide certain information. You may elect not to provide it, but doing so may prevent you from using those features. Information we collect automatically (Usage Data): We automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include your IP address, device and browser type, network connection information, pages visited, referring site or search terms, visit timestamps, and an approximate location derived from your IP. This helps us operate, secure, and improve the site. Information we obtain from third parties: We may obtain information about you from vendors and service providers who collect information on our behalf — such as analytics providers, advertising-performance data, and companies who support our Site (e.g., Shopify) and our payment processors. Any information obtained from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties. Cookies and Similar Technology Like many websites, we use cookies, pixels, and web beacons ("Cookies") to keep the site running, remember your preferences, measure performance, prevent fraud, run analytics, and serve relevant ads. For specific information about the Cookies related to powering our store with Shopify, see Where required by law, non-essential cookies are only set with your consent. Most browsers accept Cookies by default, but you can set your browser to remove or reject them. Removing or blocking Cookies may negatively impact your experience and cause some features to work incorrectly, and may not completely prevent how we share information with third parties such as advertising partners. How We Use Your Personal Information Providing products and services: processing payments, fulfilling and dispatching orders, delivery, tracking, managing your account, arranging shipping, and facilitating returns and exchanges — in order to perform our contract with you. Customer support: answering questions, resolving issues, and improving our Services. Marketing and advertising (with consent where required): sending offers and promotional communications by email, text, or postal mail, and showing you tailored advertisements on our Site and other websites. Security and fraud prevention: detecting, investigating, and taking action regarding possible fraudulent, illegal, or malicious activity. Legal compliance: tax, bookkeeping, record-keeping, and responding to lawful requests. How We Disclose Personal Information We only share personal information where it's necessary to run the business — we don't sell or rent it for money. In certain circumstances we may disclose it to: Payment processors (e.g., Shopify Payments, PayPal), who collect payment information to process your payment. Shipping carriers (USPS, UPS, FedEx, DHL). Shopify Inc., our e-commerce platform and marketing partner. Order-tracking tools (e.g., ParcelPanel), which process order and shipping data. Analytics and ad-conversion tools, including Google Analytics, Google Tag Manager, and Google Ads. Fraud-prevention, IT management, cloud storage, and hosting providers. Our affiliates or corporate group, when you consent, or in connection with a business transaction or to comply with legal requests. We have, in the past 12 months, disclosed the following categories of personal information: identifiers, commercial information, and internet/network activity information. We do not use or disclose sensitive personal information to infer characteristics about you. These providers process data on our behalf under their own privacy terms and relevant data-protection obligations. Advertising Preferences We may show ads matched to your interests, including via Google Ads. You can opt out of personalized advertising anytime through Google (adssetting

Website policies

https://www.coleandmay.com/pages/transactions-policy

Last checked: 11/9/2026, 1:39:36 PM UTC

Contact Us Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Our Policies Our Policies Information Information Customer Support Customer Support Email: info@coleandmay.com Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET) We aim to respond within 24 hours on business days. Thank you for your patience! You can also reach us through the contact form on our Contact page, or check our FAQ page for quick answers to common questions. Company & Address Company & Address Store: Cole & May Address: 2220 SW 25th St, Miami, FL 33133, USA Payment methods Your cart is empty Continue shopping Search

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https://www.trustpilot.com/review/coleandmay.com

Last checked: 11/9/2026, 1:38:17 PM UTC

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