Caution advised

coolhockey.com

Customer reviews, business details, refund conditions and delivery terms for coolhockey.com, summarized in one report.

"The research agent places this store at 51/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

51
Estimated trust/ 100
Caution advised

medium confidence estimate

ONLYREPUTABLE
PDF Exported
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coolhockey.com

Caution advised
Website report

Customer reviews, business details, refund conditions and delivery terms for coolhockey.com, summarized in one report.

51

Estimated trust score / 100

Caution advised

The research agent places this store at 51/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.

Information checked: 10/17/2026, 1:56:33 PM UTC. Report saved: 10/17/2026, 1:56:33 PM UTC.

We could read 15 sources for this report. Confidence in the score: medium. Downloading this report does not check the website again.

Domain Age
9745 days (registered 2000-02-11)
Connection security
Certificate not checked
Server Location
Hosting location not checked

What this means for you

"The research agent places this store at 51/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

Trust

43/100

CoolHockey is operated by Silver Crystal Sports, Inc. and is a long-standing business. However, consistent customer complaints regarding unresponsive support, inventory mismanagement, and order cancellations without communication pose a high risk. The terms of service aggressively limit liability for order fulfillment failures.

Customer feedback

40/100

Independent feedback is predominantly negative (Google 2.6/5, Trustpilot 2/5). The primary complaints involve unresponsive customer support and a recurring pattern of confirming orders only to cancel them later due to stock discrepancies. Positive reviews occasionally cite jersey quality, but the operational experience is rated poorly by many.

Credibility

60/100

The business has a verified, legitimate history dating back to 1999. Its corporate structure and physical operations in Canada are well-documented. Despite this foundational credibility, the current operational management is significantly failing, resulting in high levels of customer frustration.

Before you decide

This report does not confirm specific problems, but it cannot guarantee a safe purchase. Check the business and refund terms, and use a payment method with buyer protection.

The customer picture

Google: 2.6/5 from 199 reviews. Trustpilot: 2/5 from 19 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs.

google: 2.6/5 from 199 reviews

This is a customer rating for the matched listing. Last checked: 10/17/2026, 1:53:49 PM UTC.

https://www.google.com/maps/search/?api=1&query=CoolHockey&query_place_id=ChIJU1ACPuIzK4gRnOmk7hxwXP4

trustpilot: 2/5 from 19 reviews

This is a customer rating for the matched listing. Last checked: 10/17/2026, 1:53:49 PM UTC.

https://www.trustpilot.com/review/coolhockey.com

Common Complaints
• Inconsistent attention to detail
• Reports of significant customization errors
Common Praises
• High quality jerseys
• Good availability of items

What we could not confirm, and where to read more

  • Website pages: We could only read part of the available information.
  • Reddit discussions: We found links, but could not read the pages behind them.
  • We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
  • The score is an estimate, not a guarantee. Missing information is not evidence of a scam.

Domain registration record

https://rdap.verisign.com/com/v1/domain/coolhockey.com

Last checked: 10/17/2026, 1:53:34 PM UTC

The domain was registered on February 11, 2000. Its registration company is MarkMonitor Inc.. Registration does not confirm that a business is trustworthy.

Website policies

https://coolhockey.com/policies/terms-of-service

Last checked: 10/17/2026, 1:56:23 PM UTC

Terms of service Terms and Conditions Last updated: December 07, 2017 These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with website (the "Service") operated by Silver Crystal Sports, Inc. ("us", "we", or "our"). Please read these Terms and Conditions carefully before using the Service. Your access to and use of the Service is based on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms and accept all legal consequences. If you do not agree to these terms and conditions, in whole or in part, please do not use the Service. Purchases If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you. Availability, Errors and Inaccuracies In order to provide exceptional service, and accuracy, we regularly update the products and services on the Service. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Despite our best efforts, the products or services available on our Service may have an error regarding the price, be inaccurately described, or be unavailable. We may experience delays in updating information on the Service and in our advertising on other websites. Contests, Sweepstakes and Promotions Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply. Promotions may be available for a limited time. Please note that specific restrictions may apply to all promotions offered by CoolHockey. We value the integrity of our promotions and the good faith of our customers. Therefore, CoolHockey retains the right to modify or cancel any order that is deemed not in accordance with the intended spirit and terms of the promotion. Content Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness. By posting Content to the Service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to other users of the Service, who may also use your Content subject to these Terms. You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. We reserve all rights to block or remove communications or materials that we determine to be: (a) abusive, defamatory, or obscene; (b) fraudulent, deceptive, or misleading; (c) in violation of a copyright, trademark or, other intellectual property right of another or; (d) offensive or otherwise unacceptable to us in our sole discretion. You acknowledge that, by providing you with the ability to view and distribute user-generated content on the Service, we are merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Service. Accounts When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. Intellectual Property The Service and all contents, including but not limited to text, images, graphics or code are the property of Silver Cry

Website policies

https://coolhockey.com/policies/privacy-policy

Last checked: 10/17/2026, 1:56:23 PM UTC

Privacy policy Introduction CoolHockey.com is owned and operated by SilverCrystal Sports Inc. (“SC Sports Inc”, “We”,” Our”). The following describes CoolHockey's privacy policy (‘Privacy Policy”) regarding the information that CoolHockey collects when you visit the CoolHockey.com website (“Site”). This Privacy Policy also describes how and why CoolHockey collects personal Information (“Personal Information”) from you (“You, Your”) and will provide You with contract information should You have any questions or concerns about Our Personal Information protection practices. By visiting and using the Site, You are accepting the terms of this Privacy Policy. Our Privacy Promise and Our Commitment CoolHockey values Your trust in us and is committed to protecting the privacy of every person who visits and uses our Site. We promise not to sell, rent, barter, or share with any third party any personal Information collected during Your Site without Your prior written permission. The Personal Information CoolHockey Gathers Information That You Give Us: CoolHockey also receives and stores any information that you enter on the site or give Us in any other way. This information may include names, addresses and other personally-Identifying information of users of the site who purchase Products from us or send feedback on Our Product or ask us questions. WE use this information to better understand the needs of our clients and to serve our customers, as well as to send you additional information about promotional offers that may interest you. You can choose not to make such inquiries to CoolHockey or to purchase any Products if you do not wish Us to collect such information. Automatic Information: CoolHockey also receives and store certain types of information whenever You interact with the Site, For example, like many Web Sites, The Site uses “cookies” technology Cookies are small text files that record your computers unique Identification number and certain other information about you. No third party has access to this information about you or to do damage to Your files. If You would rather that CoolHockey didn’t use cookies when You visit the site, click here and we will help you turn them off. Protection of CoolHockey and Others: CoolHockey releases Personal Information when we are required to do so by law. We may also disclosure Personal Information based on Our good faith and belief that release is appropriate to comply with the law; enforce or apply our Terms of Use; or protect the rights, property, or safety of CoolHockey, our users, or the general public. With Your Consent: By using the Site, You give CoolHockey permission to collect information about the pages severe to You as an anonymous user for the purpose of calculating aggregate site statistics. If You make an inquiry to CoolHockey, You authorize CoolHockey to use the information that you provide to personalize the information that we deliver to You and to use Your demographic information when calculating aggregate customer data. Other than as set out above, You will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information. We will not reveal Your name, address or other personally identifiable information to any potential seller, manufacturer, retailer or merchant associated with CoolHockey unless You explicitly consent. Also, from time to time, CoolHockey may contact You to request feedback on You experience using the site, to assist CoolHockey in improving the site, or to offer special promotions or savings to You as a Site user. Accessing Your Information CoolHockey gives You access to the information that we have collected about You fro the limited purpose of viewing and, in certain cases, updating that information. To access Your personal information, please send us an e-mail at info@CoolHockey.com Your Choices You can always visit the Site and browse without providing any Personal Information. However, You will be obliged to provide us with personal Information should you choose to purchase Products through the Services. CoolHockey welcomes Your questions and comments regarding this privacy Policy. Should You have questions concerns or comments regarding this Privacy Policy, or if You do not wish to receive e-mail or any other mail from us, please advise us by e-mail at info@CoolHockey.com Regarding Children CoolHockey does not intentionally collect Personal Information such as names, addresses, telephone numbers or e-mail addresses from children. If You are under the age of 18, You must not give Your name, e-mail address or anything identifying information without consent of Your parent or guardian. We will use reasonable efforts to delete the child’s information from our existing files. Terms and Conditions of Use, Notices, and Revisions If You choose to visit the Site, Your visit and dispute over privacy is subject to this Privacy Policy and our Terms of Use, including limitations on available damages and the application of the law of the Province of Ontario and the federal laws of Canada applicable thereto. If You have any concerns about this Privacy Policy and your privacy protection in the Site, please send us an e-mail describing Your concerns info@CoolHockey.com and we will try to resolve them. Privacy Policy We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us. Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS. CUSTOMER SERVICE Shipping and Delivery Help Centre My Account Returns WHY COOL HOCKEY Reviews Privacy Policy Terms and Condit

Customer review source

https://www.reddit.com/r/hockeyjerseys/comments/1vtyums/coolhockey_are_all_hand_stitched/

Last checked: 10/17/2026, 1:55:12 PM UTC

Hello, sorry if this is a dumb question but I’m new. It looks like all of the jerseys that Cool Hockey sells that have players names and numbers on them are hand stitched, is that correct? &32; submitted by &32; /u/lilpoppapump [link] &32; [comments]

Customer review source

https://www.reddit.com/r/hockeyjerseys/comments/1qvxn2c/coolhockey_mail_day_im_pretty_happy_with_it/

Last checked: 10/17/2026, 1:55:12 PM UTC

I got a diques jersey from coolhockey because I missed them from all the other methods. Overall, I’m really happy with it. The only thing that sticks out a bit is the material on the name plate is pretty different from the jersey itself, but it’s the same color, so it’s only really noticeable up close. &32; submitted by &32; /u/ChunkyB [link] &32; [comments]

Customer review source

https://www.reddit.com/r/hockeyjerseys/comments/1x6czt2/as_if_you_didnt_need_another_reason_not_to_use/

Last checked: 10/17/2026, 1:55:12 PM UTC

Found this in a local Oilers FB group 😂😭 Just..how do you mess up THAT BAD?! &32; submitted by &32; /u/FrostyViking [link] &32; [comments]

Customer review source

https://www.reddit.com/r/hockeyjerseys/comments/17r306j/dont_buy_more_than_one_mysterybox_from_coolhockey/

Last checked: 10/17/2026, 1:55:12 PM UTC

&32; submitted by &32; /u/roblambe [link] &32; [comments]

Customer review source

https://www.reddit.com/r/SanJoseSharks/comments/1vvp3ia/coolhockey_has_size_5052_prime_green_cali_finn/

Last checked: 10/17/2026, 1:55:12 PM UTC

&32; submitted by &32; /u/Accomplished-Loss243 [link] &32; [comments]

Customer review source

https://www.reddit.com/r/hockeyjerseys/comments/1qikh7y/coolhockey/

Last checked: 10/17/2026, 1:55:12 PM UTC

I think overall the Jersey is a really good quality but I can tell where they kind of cut off corners and they lacked a little attention to detail but do I want to bash on this company no but I do think they could use a little room for improvement for example on the 81 on the sleeve how I was just crumbled so it&39;s going to be a bitch to remove and kind of how the fight strap was stitched with the number I don&39;t know if that&39;s like a thing or any of you guys have gone through that is it going to bother me no is it going to be noticeable no but it&39;s just something that kind of fe

Customer review source

https://www.reddit.com/r/hockeyjerseys/comments/g7eoh9/no_idea_how_coolhockey_could_make_this_mistake/

Last checked: 10/17/2026, 1:55:12 PM UTC

&32; submitted by &32; /u/Venezuasian [link] &32; [comments]

Customer review source

https://www.google.com/maps/search/?api=1&query=CoolHockey&query_place_id=ChIJU1ACPuIzK4gRnOmk7hxwXP4

Last checked: 10/17/2026, 1:53:49 PM UTC

The matched Google listing showed 2.6/5 from 199 reviews. Saved customer comments (not independently confirmed): I have been a loyal Cool Hockey customer for several years and I could not be happier. Service is great with a very courteous and responsive staff. I love the art and style of hockey jerseys. Cool hockey is my go to source. Please keep up your great work and service to “ hockey fandom” across North America! Thank you for all that you do! I just opened my two mystery boxes that I received earlier in the week when I was away from home. Blackhawks red Bedard and Kings white Kopitar. Absolutely fantastic! This is the the fifth or sixth mystery box promotion that I have participated in and I have never been disappointed even when I received a jersey I already had. Always great quality and value. Prompt shipping. The suspense of not knowing what you’ll receive is well worth the “price of admission!”. Always great service. Just ordered two more (please don’t tell my wife! 😁). Thank you once again Cool Hockey! New post dated June 27, 2025: Cool hockey, you continue to take your quality and service to the next level. My second round of mystery boxes arrived promptly and always shipped with great care, an Avalanche home Maker jersey and a Leafs black alternate Nylander jersey. Simply outstanding! The surprise and suspense is the best part! I have a gold Vegas Eichel jersey and white Marchand stanley cup winner panthers jersey in the cue for delivery shortly. Love what you all do. It is a pleasure supporting your business. All the best! William Middleton, WI New post dated October 27, 2025: Dear Cool Hockey, I just received my NY Rangers Harry Howell customized jersey and it is magnificent! Many reading this probably do not know who Harry Howell was. He played defense for the Rangers in the 50's and 60's finishing his career with the Oakland Seals, | To everyone who is looking to buy a hockey jersey this is the place you want to buy it from. I bought a couple from cool hockey (see pictures) and everytime the jersey's were fantastic. The staff is kind and very helpful they do everything they can to satisfy the customer. Cool hockey is the best 🐐 | Très satisfaite de mon nouveau chandail! Site très fiable et rapide. Je vous le conseil! | Good day you all, bought a Leafs sweater and they nailer down boys, price point, quality and delivery was top shelve all the way to Nova Scotia, this year is cup year , maybes 🇨🇦 | A positive customer service and product experience with Cool Hockey. Our first time ordering from Cool Hockey. We ordered a custom jersey for a birthday gift that needed to be rushed and it was delivered three days after our original order. The customer service team was extremely efficient in their communication, responding quickly to emails and emailing updates throughout the process. My mom LOVES her Schaefer jersey and we would highly recommend Cool Hockey as a result of their high quality product and outstanding customer service. | Customer service was great my fault without knowing anything about jerseys it’s nice and got it supper quick with the express shipping I’ll be ordering another one now that I know what I’m looking for…. But good company good quality but for me knowing nothing about jerseys I based it off photo rather then description my fault not theirs Highly recommended | Authentic jerseys arrived on time after the Stanley cup (go Canes). Ordered two jerseys - the Staal jersey was missing the Captain’s C, and the staff was extremely friendly, responsive, and understanding to make right. Highly recommend these guys for your jersey needs | Place an order over a week ago, including expedite shipping that was supposed to take two days. No shipping details were provided and I asked several times through email, fb messenger and voicemail for details on the shipment and have heard nothing from this company. | Good quality of product, delivery fast and good. It was not the first time that I order from them and for I will do again. Service is good they give you code that you can use and reduce the price. Last time I ordered a Buffalo jersey, I got 20% off and they give me 3 golf balls. I recommend Cool hockey to anyone need good quality of jersey. 😊😊😊😊😊😊😊😊 | Got a customized jersey for Christmas unfortunately the jersey had a thread issue BUT I reached out to the customer service team and they offered to send me a replacement and have been absolutely phenomenal I cannot stress enough how great of an experience I’ve had | Horrible product, horrible customer service. Well I should rephrase that. I can't judge their customer service because they don't answer the phone or return calls. Bought a jersey first was letters of the name fell off. They were supposed to be hand stitched on. They were not. Would love a phone call back. For $270.00 would never recommend this company. | Terrible customer service. I have not been able to reach customer services over the phone or email. I purchased express shipping for a jersey for my sons birthday and it did not come and somehow got cancelled all together. Now the jersey is not available in the size I had and my son has no birthday gift. There have been many attempts to reach anyone for days. Purchase elsewhere!! | Very Disappointing. Ordered twice, Canceled twice due to “low stock” No option on if I wanted something else instead. | Men’s custom jersey size 50 is a female jersey. Don’t recommend at all | I ordered a customized jersey here. It arrived with 0 issues and impeccable quality. It took 25 b

Customer review source

https://www.trustpilot.com/review/coolhockey.com

Last checked: 10/17/2026, 1:53:49 PM UTC

Trustpilot listing for coolhockey.com. TrustScore: 2/5. Total reviews: 19. Saved 8 recent review excerpts; these are customer opinions, not verified facts or a representative sample. Review excerpt: Unlike some others, I've never gotten a poorly done jersey from these guys, but their customer service is just brutal. To preface, I have 12-15 of their jerseys, with some others on the way. Recently I had 3 orders, when the first was 2 weeks passed the est shop day I emailed with a few questions, two days later it shipped, no replies. Couple days later I asked about the status of the other 2 orders and no reply. Another email, no reply (repeat 3 x). Then I wrote another, long email asking all my questions again and asking them to immediately contact me. Got a generic email about clearing back Review excerpt: Order placed early January. Promised Jan 18 on their site, changed to feb 17 due to hand stitching—but I didn’t even want a named jersey—that was a MANDATORY selection or I couldn’t get that specific jersey. When I contacted the company about a shipping update (to be fair the date change WAS in the fine print) they stated that everything was on track to ship, as it was already in production. February 23 I received a cancellation notice due to lack of stock… piss poor job by Cool Hockey. Review excerpt: They used to be an amazing company with great customer service, but I can assure you that is all in the past. Twice in the last year I had ordered something which either never arrived and was cancelled, or arrived nearly 4 months late. All because of issues with their inventory system. This may be passable except the first issue was nearly a year before the second, and they still had not fixed the issue a year later! If it is such a big issue you would think they may fix it, but that is not the case. This shows a gross neglect for their customers. And on top of it all, they only responded to m Review excerpt: If I could give Coolhockey less than 1 star, I would. Terrible experience. I was promised delivery on Dec 15, of my November 21st order. Then told days before Christmas, that the order would not arrive in time, but would deliver before end of the year. It’s now Dec 30. No feedback. No replies to my emails. No one at Coolhockey answers the phone. And the company has just blocked me on X. I have alerted the Better Business Bureau and the Canadian Anti-Fraud Centre, to resolve. Review excerpt: Took a few emails but finally got great customer service, returned emails came quickly. Jersey came within 2 days of shipping. Great quality jersey, sticking, lettering and numbers were done perfectly. Review excerpt: This company has terrible customer services. They consistently have inventory control issues . Place order order is confirmed, then 2 days later they cancel your order. Review excerpt: This is a scam! All the reviews saying they made up an excuse to not send their order; they did the same thing to me. Ordered over a month ago and now they are saying they can’t ship because of duties and fees and said they would refund 20% of my order (they did not) and told me to keep waiting. Do not order! Review excerpt: Order a jersey with estimated ship date of 1/24. Week and half after I contacted them as the order still said "unfulfilled" with a automated response. A follow-up led them to tell me that they had issues with equipment and it would ship in 10-15 business days. Reached out later that day to see about adding an "A" to the jersey since it had not yet been produced. No response since. Order still not shipped. No answers via email, phone, or social media. Have a friend who also order something to have it cancelled 2 days later due to stock issues. I have contacted the BBB and my bank for refund. No

Website policies

https://coolhockey.com/policies/refund-policy

Last checked: 10/17/2026, 1:56:23 PM UTC

Refund policy Returns & Cancellations Policy Thank you for shopping at CoolHockey. If you are not entirely satisfied with your purchase, we're here to help. Our non-customized products can be returned within 30 days of the original purchase of the product. Customized and personalized products are made-to-order, and cannot be returned once placed. To be eligible for a return, please make sure that: the product was purchased in the last 30 days; the product is in its original packaging; the product isn't used or damaged; the product is not personalized or customized, i.e. with a players name and number. Products that do not meet these criteria will not be considered for return. Cancellations: Your jersey is made-to-order, so we are unable to cancel your order once it has been placed and hits our production facility. Changes to the name, number, or size are not possible, and only blank jerseys are subject to our returns policy. Blank Jerseys: Items with no name and number customization can be returned within 30 days of delivery at no charge. Returns must be in their original condition, unworn, unused, and with all tags and labels included as per the time of delivery. The customer is responsible for return shipping and associated costs. Your returned item will be inspected before a refund is processed at our discretion. Refunds can take up to 10 business days to show on your original payment method. We will email you confirmation once your refund has been processed. Customized Jerseys: Items featuring a player name and number, are FINAL SALE and are non-refundable and not subject to exchange. Please be sure of the item and size you are purchasing before placing your order, as we custom build the item to your specifications. The item CANNOT BE RETURNED once it goes into production. Personalized Jerseys: Items featuring your own name and number, are FINAL SALE and are non-refundable and not subject to exchange. Please be sure of the item and size you are purchasing before placing your order, as we custom build the item to your specifications and it CANNOT BE RETURNED once it goes into production. Please contact us before you send the product: By email: info@coolhockey.com Send the product with its original packing to: 33 Gurney Crescent, North York, ON, M6B 1S9 Shipping Charges Shipping charges incurred in connection with the return of a product are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from CoolHockey Damaged Items If you received a damaged product, please notify us immediately for assistance. Sale Items Unfortunately, sale items cannot be refunded. Only regular price items can be refunded. Contact us If you have any questions about our Returns and Refunds Policy, please contact us: info@coolhockey.com CUSTOMER SERVICE Shipping and Delivery Help Centre My Account Returns WHY COOL HOCKEY Reviews Privacy Policy Terms and Conditions COMPANY INFO About Us Custom Team Jerseys Blog Jersey Production Process FOLLOW US Facebook Instagram X (Twitter) Payment methods © 2026, CoolHockey.com Powered by Shopify Refund policy Privacy policy Terms of service Shipping policy Choosing a selection results in a full page refresh. Opens in a new window.

Website information

https://coolhockey.com/

Last checked: 10/17/2026, 1:56:23 PM UTC

CoolHockey | Officially Licensed NHL Hockey Jerseys – CoolHockey.com Skip to content Free Shipping For All Orders Above $99 20% OFF All Premium Jerseys — SHOP NOW Help Return & Exchange Order Tracker FLASH SALE 20% OFF FLASH SALE 20% OFF FLASH SALE 20% OFF FLASH SALE 20% OFF Button label TRENDING NOW Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Gavin McKenna Toronto Maple Leafs Fanatics Premium Home Jersey Gavin McKenna Toronto Maple Leafs Fanatics Premium Home Jersey Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Patrick Kane Chicago Blackhawks Fanatics Premium Home Jersey Patrick Kane Chicago Blackhawks Fanatics Premium Home Jersey Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Jack Hughes New Jersey Devils Fanatics Premium Home Jersey Jack Hughes New Jersey Devils Fanatics Premium Home Jersey Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Customizable Carolina Hurricanes 2024 Fanatics Premium Official NHL HOME Jersey Customizable Carolina Hurricanes 2024 Fanatics Premium Official NHL HOME Jersey Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Jason Robertson Dallas Stars Fanatics Premium Home Jersey Jason Robertson Dallas Stars Fanatics Premium Home Jersey Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Regular price $199.99 USD Regular price Sale price $199.99 USD Unit price / per Customizable Buffalo Sabres 2024 Fanatics Premium Official THIRD ALTERNATE NHL Jersey Customizable Buffalo Sabres 2024 Fanatics Premium Official THIRD ALTERNATE NHL Jersey Regu Vegas Golden Knights Washington Capitals The Washington Capitals were established in the NHL in 1974 as part... 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Website policies

https://coolhockey.com/policies/shipping-policy

Last checked: 10/17/2026, 1:56:23 PM UTC

Shipping policy WHEN WILL MY ORDER SHIP? All orders placed on coolhockey.com will ship from our facility in New York, USA. Shipping times kick in when your item(s) leave our production facility. Please allow for the production time noted on your order - listed as 'Estimated Ship Date' - which can vary depending on seasonal factors. You will receive a tracking number by email within 24 hours of your order being scanned out of our production facility. DO YOU SHIP TO P.O. BOXES OR RURAL ZIP CODES? No, we are unable to ship to P.O. Boxes in the U.S., your best bet is to use an address where someone is available to receive the parcel, or use a FedEx location that you can pick-up from. INTERNATIONAL SHIPPING We've temporarily suspended international shipping outside of the United States at this time. Please subscribe to our newsletter for the latest updates. If you've got more questions, we've got answers. Contact our Customer Service Department and we'll help you find the best option for you. DO YOU SHIP TO AN APO/FPO/DPO ADDRESS? Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Shipping cost may vary based on location If you've got more questions, we've got answers. Contact our Customer Service Department and we'll help you find the best option for you. CUSTOMER SERVICE Shipping and Delivery Help Centre My Account Returns WHY COOL HOCKEY Reviews Privacy Policy Terms and Conditions COMPANY INFO About Us Custom Team Jerseys Blog Jersey Production Process FOLLOW US Facebook Instagram X (Twitter) Payment methods © 2026, CoolHockey.com Powered by Shopify Refund policy Privacy policy Terms of service Shipping policy Choosing a selection results in a full page refresh. Opens in a new window.

Possible source to check

https://platform.tracxn.com/a/d/company/53193ba6e4b0f7e165f3fc34/coolhockey?utm_source=parallel&utm_medium=ai

Last checked: 10/17/2026, 1:53:40 PM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.

Possible source to check

https://www.allbiz.ca/coolhockey

Last checked: 10/17/2026, 1:53:40 PM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.

Report and correction request: https://onlyreputable.com/Report?id=6ad37e91385867a02cb82fcc

This report was generated automatically by OnlyReputable AI. It is for informational purposes only and does not constitute legal or financial advice.

© 2026 OnlyReputable. All rights reserved. Report ID: 6ad37e91385867a02cb82fcc

What we found about this website

Sources and business details

Last checked: 10/17/2026, 1:56:33 PM UTC. Findings reflect the information available at that time.

The business details and purchase conditions below summarize the available website content. Source links provide the original context. Seller-published statements are not independent confirmation.

Identity and policy checks

Business details and purchase conditions summarized from the available pages. “Found on website” means the seller publishes this information, not that it has been independently confirmed.

Business identity

Found on website

The website identifies its business as follows: 07, 2017 These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with website (the "Service") operated by Silver Crystal Sports, Inc. ("us", "we", or "our"). Privacy policy Introduction CoolHockey.com is owned and operated by SilverCrystal Sports Inc. (“SC Sports Inc”, “We”,” Our”).

Refund terms

Not verified

The available pages did not establish the website’s refund terms. Return deadlines, refund eligibility and return costs remain unknown.

Shipping terms

Found on website

Published shipping terms: We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Shipping cost may vary based on location If you've got more questions, we've got answers. CUSTOMER SERVICE Shipping and Delivery Help Centre My Account Returns WHY COOL HOCKEY Reviews Privacy Policy Terms and Conditions About Us Custom Team Jerseys Blog Jersey Production Process FOLLOW US Facebook Instagram X (Twitter) Payment methods © 2026,

What customers are saying

Customer ratings and experiences linked to this website

Google Reviews
2.6/ 5
Based on 199 reviews

Google customers rated the matched listing 2.6 out of 5 across 199 reviews. Customer experiences below reflect the available sample, not every buyer.

Recent customer experiences

These are excerpts from a small recent sample, not independently verified facts or all customer experiences.

“I have been a loyal Cool Hockey customer for several years and I could not be happier. Service is great with a very courteous and responsive staff. I love the art and style of hockey jerseys. Cool hockey is my go to source. Please keep up your great work and service to “ hockey fandom” across North America! Thank you for all that you do! I just opened my two mystery boxes that I received earlier in the week when I was away from home. Blackhawks red Bedard and Kings white Kopitar. Absolutely fantastic! This is the the fifth or sixth mystery box promotion that I have participated in and I have n”
“To everyone who is looking to buy a hockey jersey this is the place you want to buy it from. I bought a couple from cool hockey (see pictures) and everytime the jersey's were fantastic. The staff is kind and very helpful they do everything they can to satisfy the customer. Cool hockey is the best 🐐”
“Très satisfaite de mon nouveau chandail! Site très fiable et rapide. Je vous le conseil!”
High-quality authentic jerseys with professional stitching and customization
Multiple reports of unresponsive customer service via email and phone
Trustpilot Reviews
2/ 5
Based on 19 reviews

Trustpilot customers rated the matched listing 2 out of 5 across 19 reviews. Customer experiences below reflect the available sample, not every buyer.

Recent customer experiences

These are excerpts from a small recent sample, not independently verified facts or all customer experiences.

“Unlike some others, I've never gotten a poorly done jersey from these guys, but their customer service is just brutal. To preface, I have 12-15 of their jerseys, with some others on the way. Recently I had 3 orders, when the first was 2 weeks passed the est shop day I emailed with a few questions, two days later it shipped, no replies. Couple days later I asked about the status of the other 2 orders and no reply. Another email, no reply (repeat 3 x). Then I wrote another, long email asking all my questions again and asking them to immediately contact me. Got a generic email about clearing back”
“Order placed early January. Promised Jan 18 on their site, changed to feb 17 due to hand stitching—but I didn’t even want a named jersey—that was a MANDATORY selection or I couldn’t get that specific jersey. When I contacted the company about a shipping update (to be fair the date change WAS in the fine print) they stated that everything was on track to ship, as it was already in production. February 23 I received a cancellation notice due to lack of stock… piss poor job by Cool Hockey.”
“They used to be an amazing company with great customer service, but I can assure you that is all in the past. Twice in the last year I had ordered something which either never arrived and was cancelled, or arrived nearly 4 months late. All because of issues with their inventory system. This may be passable except the first issue was nearly a year before the second, and they still had not fixed the issue a year later! If it is such a big issue you would think they may fix it, but that is not the case. This shows a gross neglect for their customers. And on top of it all, they only responded to m”
Reddit Discussions
Not enough information

A matching discussion was found, but no usable aggregate rating was available.

Recent customer experiences

These are excerpts from a small recent sample, not independently verified facts or all customer experiences.

“Hello, sorry if this is a dumb question but I’m new. It looks like all of the jerseys that Cool Hockey sells that have players names and numbers on them are hand stitched, is that correct?   submitted by   /u/lil_poppapump [link]   [comments]”
“I got a diques jersey from coolhockey because I missed them from all the other methods. Overall, I’m really happy with it. The only thing that sticks out a bit is the material on the name plate is pretty different from the jersey itself, but it’s the same color, so it’s only really noticeable up close.   submitted by   /u/ChunkyB [link]   [comments]”
“Found this in a local Oilers FB group 😂😭 Just..how do you mess up THAT BAD?!   submitted by   /u/FrostyViking_ [link]   [comments]”
High quality jerseys
Inconsistent attention to detail

The overall customer picture

"Google: 2.6/5 from 199 reviews. Trustpilot: 2/5 from 19 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs."

Common Praises

  • High quality jerseys
  • Good availability of items
  • Competitive pricing and discounts
  • High-quality authentic jerseys with professional stitching and customization
  • Many customers report prompt and efficient shipping experiences
  • Frequent promotional offers and competitive pricing

Recurring Complaints

  • Inconsistent attention to detail
  • Reports of significant customization errors
  • Noticeable differences in name plate materials
  • Poor quality control on stitching
  • Multiple reports of unresponsive customer service via email and phone
  • Recurring complaints regarding order cancellations due to stock discrepancies

What this means for you

AI assessment of retrieved evidence

The research agent places this store at 51/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.

Trust

43/100

CoolHockey is operated by Silver Crystal Sports, Inc. and is a long-standing business. However, consistent customer complaints regarding unresponsive support, inventory mismanagement, and order cancellations without communication pose a high risk. The terms of service aggressively limit liability for order fulfillment failures.

Customer feedback

40/100

Independent feedback is predominantly negative (Google 2.6/5, Trustpilot 2/5). The primary complaints involve unresponsive customer support and a recurring pattern of confirming orders only to cancel them later due to stock discrepancies. Positive reviews occasionally cite jersey quality, but the operational experience is rated poorly by many.

Credibility

60/100

The business has a verified, legitimate history dating back to 1999. Its corporate structure and physical operations in Canada are well-documented. Despite this foundational credibility, the current operational management is significantly failing, resulting in high levels of customer frustration.

Your next step

Use a payment method with buyer protection and keep your order confirmation. Refunds and delivery are subject to the seller’s published conditions summarized in this report.

How the score is worked out

Scores range from 0 to 100. A working website starts with 10 availability points, not trust points. The agent assesses trust, customer feedback and credibility from retrieved evidence; the remaining 90 points weight these dimensions at 35%, 45% and 20%. An unknown dimension contributes a neutral 50/100 to that weighted calculation, never an automatic penalty. A store with 500+ reviews rated 4.0/5 or better on Google or Trustpilot scores at least 65/100. Otherwise, without enough cited evidence, the overall result is instead 50/100 with low confidence. A recorded unavailable or not-retrievable site scores 0, including not-found responses; access restrictions alone do not prove downtime. Confidence reflects evidence coverage and age, not a probability of safety.

Before you buy

Returns, refunds and practical precautions

StatusNot verified

The available pages did not establish the website’s refund terms. Return deadlines, refund eligibility and return costs remain unknown.

What you can do
Payment protection

Recommendation:Use a payment method with buyer protection and keep your order confirmation. Refunds and delivery are subject to the seller’s published conditions summarized in this report.

About this report

Report reference#B82FCC
Saved on10/17/2026, 1:56:33 PM UTC

About the domain

How long the domain has existed

9745 days (registered 2000-02-11)

An older domain is not a guarantee of a trustworthy business.

Connection security

The security certificate was not checked.

Where the website is hosted

The hosting location was not checked.

Domain registration company

MarkMonitor Inc.

This company registers the domain; it does not endorse the business.

Owner’s public registration details

We did not check whether the owner’s details are public or private.

Website’s nameservers

ns1.markmonitor.com., ns6.markmonitor.com., ns4.markmonitor.com., ns5.markmonitor.com., ns7.markmonitor.com., ns2.markmonitor.com., ns3.markmonitor.com.

These servers help browsers find the website. They do not verify who runs it.

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What could not be verified
  • Website pages: We could only read part of the available information.
  • Reddit discussions: We found links, but could not read the pages behind them.
  • We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
  • The score is an estimate, not a guarantee. Missing information is not evidence of a scam.