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https://rdap.verisign.com/com/v1/domain/empireroyals.com

Last checked: 11/8/2026, 4:30:09 PM UTC

The domain was registered on March 22, 2026. Its registration company is GoDaddy.com, LLC. Registration does not confirm that a business is trustworthy.

Website information

https://empireroyals.com/

Last checked: 11/8/2026, 4:31:09 PM UTC

The Modern Elite Life | Empire Royals Skip to content Black Friday Event Starts Soon Biggest Sale Of The Season Free Worldwide Shipping On Orders Cyber Monday Exclusive Deals Ahead Limited Time Retro Gaming Event Black Friday Event Starts SoonBiggest Sale Of The SeasonFree Worldwide Shipping On OrdersCyber Monday Exclusive Deals AheadLimited Time Retro Gaming Event Black Friday Event Starts Soon Biggest Sale Of The Season Free Worldwide Shipping On Orders Cyber Monday Exclusive Deals Ahead Limited Time Retro Gaming Event Black Friday Event Starts SoonBiggest Sale Of The SeasonFree Worldwide Shipping On OrdersCyber Monday Exclusive Deals AheadLimited Time Retro Gaming Event EMPIRE ROYALS RETRO GAMING. NEW ENERGY. Enter The Empire EMPIRE ROYALS ✦ PLAY BEYOND THE ORDINARY ✦ EMPIRE ROYALS ✦ PLAY BEYOND THE ORDINARY ✦ THE EMPIRE ROYALS EDIT. Empire Royals Adjustable Reflex Punching Bag with Suction Base FROM $54.99 USD Empire Royals R36H Retro Handheld Gaming Console FROM $89.99 USD M15 4K Retro Game Stick with Dual Wireless Controllers FROM $49.99 USD Punchly Reflex Punching Bag $39.99 USD R36S Retro Handheld Gaming Console | Empire Royals FROM $59.99 USD Shipping Protection $3.99 USD Training Gloves – Black/Red & Black/White $34.99 USD X9 5.5-Inch Handheld Retro Game Console $69.99 USD EXPLORE ALL PRODUCTS YOUR WORLD. YOUR PEOPLE. YOUR RULES. All Products Gaming Kids & Toys ✦ GOOD GAMES NEVER GET OLD. ER THE NEXT ROUND IS YOURS. EXPLORE THE EMPIRE ✦ SHIPPING DETAILS ✦ HUMAN SUPPORT ✦ RETURNS & REFUNDS Empire Royals PLAY WITHOUT LIMITS. 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Website policies

https://empireroyals.com/policies/refund-policy

Last checked: 11/8/2026, 4:31:09 PM UTC

Refund policy Updated 20 September 2026 A clear path for change-of-mind returns and problems with gaming hardware. Your Australian Consumer Law rights Goods sold to Australian consumers come with guarantees that cannot be excluded. They must be of acceptable quality, match their description and be fit for a purpose made known to us. For a major failure, you can choose a refund or replacement; for a problem that can be fixed, we may be entitled to repair it within a reasonable time. These rights may apply after our voluntary 30-day window. Nothing on this page limits your legal rights. 30-day change-of-mind returns For a change of mind, contact us within 30 calendar days of delivery. The item must be unused, complete, in its original packaging and suitable for resale, with included controllers, leads, manuals and accessories. We may ask for a photo to check its condition. An item that has been used or is missing parts may not qualify for this optional return; contact us if it is faulty or not as described. A digital item already supplied or a service already performed may have different change-of-mind eligibility disclosed before purchase. Start a return Email support@empireroyals.com with your order number, item, reason for return and photos if damaged, faulty or incorrect. Wait for return instructions and the correct destination address. Do not send a parcel to our contact address without a return authorisation; the receiving address may differ. Keep proof of postage and any tracking. We will give you the return address and instructions in our reply. Return shipping and fees For an approved change-of-mind return, you pay the return postage; there is no restocking fee. For a product that fails a consumer guarantee, or an incorrect item we supplied, we will cover reasonable return costs or provide a suitable return method. Tell us before incurring unusually high costs. We do not deduct a return shipping fee from an eligible Australian Consumer Law remedy. What to send back Pack the hardware securely with all supplied parts. Remove personal accounts and data from a device before returning it where practical, and photograph the contents and packaging. Do not return batteries separately unless we specifically instruct you; follow the carrier’s rules for devices with batteries. A lost parcel sent without tracking may be harder to locate. Inspection and remedy After the parcel arrives, we check the order and condition and contact you about the outcome. We may request troubleshooting information for an apparent defect, but this will not take away your legal remedy. For an eligible change-of-mind return we refund the accepted item price; any original express upgrade or delivery charge is refunded only where required by law or expressly agreed. For a consumer guarantee failure, the remedy and any associated reasonable shipping costs follow the law. Refund timing After we approve a refund, we initiate it to the original payment method within 10 business days. Your bank or payment provider may take additional time to show the credit. We cannot send a refund to a different payment method without a valid reason and appropriate verification. We will email you when the refund is processed. Exchanges, gifts and promotions For a different model or colour, contact us first: availability and price differences may apply. A gift buyer can request help using the original order number; refunds normally return to the original payer. If a bundle or promotion is partially returned, we will explain any price adjustment before processing a discretionary return. Consumer guarantee remedies are unaffected. Wrong, missing or damaged item Contact us as soon as practical with photographs of the item, packaging and shipping label. Keep all packaging while we investigate and avoid further use if safety is in question. We will work with you on replacement, repair or refund in line with your rights. Where to get help Email support@empireroyals.com or call +61 479 095 200. This policy applies to Empire Royals purchases through our website and is in addition to your rights under the Australian Consumer Law and other applicable consumer laws. Contact Information If you have any questions about your returns, just reach out to us at support@empireroyals.com. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out. Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. 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Website policies

https://empireroyals.com/pages/refund-policy

Last checked: 11/8/2026, 4:31:09 PM UTC

Return by mail Returns are not accepted in person. Approval and return instructions are required before posting an item. $0RESTOCKING No restocking fee Empire Royals does not charge a restocking or processing fee for an approved return. ↩EXCHANGES Available when approved Eligible products may be exchanged, subject to stock availability and the conditions below. 🛡LEGAL RIGHTS ACL rights preserved Nothing in this policy excludes rights and remedies that cannot lawfully be excluded. 02 CHANGE OF MIND When a standard return is eligible. If you decide that an otherwise correct and functional product is not right for you, Empire Royals accepts an eligible change-of-mind return when every requirement below is satisfied. ✓ Eligible You contact us within 30 calendar days after delivery. The product is unused, uninstalled and in resalable condition. Original retail packaging, manuals, cables, controllers, accessories, promotional items and other included parts are present. Security seals, protective films and labels are intact where reasonably applicable. You provide the order number and the email used at checkout. You follow the return authorisation and mailing instructions supplied by support. × Not eligible as change of mind The request is submitted after the voluntary 30-day window. The product has been used, installed, paired, modified or damaged after delivery. Parts, accessories, packaging, gifts or manuals are missing. The item shows wear, odour, marks, scratches or other customer-caused damage. The item was returned without contacting us or to an address not authorised by support. The issue results from misuse, accidental damage or failure to follow supplied instructions. Important: The exclusions above apply to voluntary change-of-mind returns. They do not remove any rights you may have for faulty, unsafe, materially misdescribed or incorrect goods under applicable law. 03 FAULTY, DAMAGED OR INCORRECT GOODS When the product is not what it should be. Please contact us promptly if a product arrives damaged, is different from what you ordered, is missing a component, appears unsafe or develops a fault. Keep the product and its packaging while we assess the issue. ⚠ Major problem A major problem may include a product that is unsafe, materially different from its description, substantially unfit for its normal purpose, or affected by a serious problem that would have stopped a reasonable customer buying it. For a major problem, Australian consumers can generally choose a refund or replacement. 🔧 Minor problem Where the problem is minor and can be fixed within a reasonable time, the available remedy may be a repair. If the issue cannot be remedied within a reasonable time, further remedies may become available. We will explain the assessment and proposed remedy. 📦 Wrong or transit-damaged item Send clear photographs of the product, packaging, shipping label and damage or discrepancy. Do not discard the packaging before support confirms the next step. Confirmed Empire Royals or carrier errors are not treated as change of mind. 1 Order details Order number and checkout email 2 Clear evidence Photos or short video of the issue 3 Fault description What happened and troubleshooting tried 4 Preferred remedy Tell us what resolution you seek Empire Royals may reasonably inspect or test a returned product before confirming the remedy. We will not direct an Australian customer to resolve a consumer-guarantee claim only with the manufacturer. 04 RETURN PROTOCOL How to start and complete a return. 01 REQUEST Contact support first Email support@empireroyals.com or use the Contact Us page. Include your order number, checkout email, reason for the return and supporting images when relevant. 02 REVIEW Receive return authorisation Support will assess the request, confirm whether the return is eligible and provide the correct return address and instructions. Do not send the item to an address shown on a parcel without approval. 03 PACK Protect every component Pack the product securely. For a change-of-mind return, include the original packaging and every accessory, cable, controller, manual, promotional item and included component. 04 SHIP Use a trackable mail service Post the return to the authorised address. Keep the receipt and tracking number until the return and refund are complete. Empire Royals is not responsible for an untracked voluntary return lost in transit. 05 INSPECT Return is checked After delivery to the authorised return location, we check the item against the approved request, condition requirements and included components. 06 RESOLVE Refund, exchange or other remedy We email the outcome. Approved refunds are initiated to the original payment method within 10 calendar days after approval. 05 RETURN COSTS Who pays the postage? Return reasonReturn shippingOriginal delivery chargeRestocking fee Change of mindCorrect, functional item no longer wantedCustomer responsibilityNormally not refundableNone Confirmed faulty productConsumer guarantee not metEmpire Royals covers reasonable cost where requiredHandled according to applicable lawNone Incorrect item sentEmpire Royals fulfilment errorEmpire Royals responsibilityNo customer penaltyNone Confirmed transit damageReported with suitable evidenceEmpire Royals provides instructionsNo customer penaltyNone Do not pay unexpected international postage or return an item internationally before receiving written instructions. When we are responsible for reasonable return costs, support will explain whether a label is provided or documented reasonable postage is reimbursed. 06 REFUND ENGINE Approval, timing and payment method. RETURN DELIVEREDCarrier confirms arrival → INSPECTIONCondition and request checked → DECISION EMAILApproval or next steps sent → REFUND INITIATEDWithin 10 calendar days Original payment method Approved refunds are returned to the original payment method unless another method is agreed or required. We do not substitute store credit for

Website policies

https://empireroyals.com/pages/terms-of-service

Last checked: 11/8/2026, 4:31:09 PM UTC

About these terms These terms apply when you browse our website or buy from Empire Royals. By placing an order you agree to the terms shown at that time. We may update these terms prospectively; an update does not remove rights attached to an earlier purchase. Products and descriptions We sell gaming hardware and related accessories. Images and descriptions aim to show the actual product, but colours and screen appearance can vary by device. Check the specific product listing for model, inclusions, connectors, game content, region, required power supply and compatibility. If something important is unclear, ask us before purchase. A generic site image is not a promise that every listed title or accessory is included. Pricing, payment and orders The product price, currency, delivery cost and applicable taxes displayed at checkout are presented before payment. A completed checkout is an order request; we send a confirmation and may contact you if an item is unavailable or an obvious listing error affects the order. We will not substitute a product or impose a higher price without your agreement; if we cannot supply the order, we will arrange a refund for the affected item. Delivery, cancellation and returns Our Shipping Policy, Cancellation Policy and Returns & Refunds Policy explain timing and options. The checkout delivery estimate depends on destination and service. Your rights under applicable consumer law always apply, including remedies for faulty or misdescribed goods. Accounts and accurate information If you create an account, keep your sign-in details secure. Provide accurate order and delivery details. Contact us promptly if your information changes or you believe an account was accessed without permission. We may limit fraudulent or unlawful transactions where permitted by law. Game content and third-party rights Descriptions of preloaded content, supported formats or game counts must be read with the specific product listing. A hardware purchase does not transfer ownership of third-party trademarks, game copyrights or online services. Game availability and functionality can depend on model, regional services, software versions and rights holders. Use products and content lawfully and retain any licenses you need. Promotions and reviews A promotion applies only during its advertised period and on its stated terms. Reviews must describe real experience and must not contain unlawful content or another person’s private information. We may remove content that breaches these rules, subject to applicable law. Website use and intellectual property You may use the website for personal shopping and information. Do not scrape, interfere with, or misuse the store or use its content in a way that violates applicable law. Our site copy, branding and original imagery belong to their respective owners. Third-party product names and marks belong to their owners. Liability and mandatory rights We do not exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded, including those under the Australian Consumer Law. Subject to those rights, our liability is limited only to the extent allowed by applicable law. Nothing requires you to waive a statutory remedy to contact support. Privacy, contact and disputes Our Privacy Policy describes how we handle personal information. For order concerns, email support@empireroyals.com or call +61 479 095 200. See our Dispute Resolution Policy for a practical complaint pathway. Australian law applies to the extent permitted by law, without limiting mandatory rights in a customer’s location. Need help? Email support@empireroyals.com or call +61 479 095 200. 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. Include your order number when contacting us about an order. Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. US DollarEuroBritish Pound SterlingCanadian DollarAustralian DollarAfghan AfghaniAlbanian LekAzerbaijani ManatAlgerian DinarAngolan KwanzaArgentine PesoArmenian DramAruban FlorinBahamian DollarBahraini DinarBangladeshi TakaBarbadian DollarBelarusian RubleBelize DollarBermudan DollarBhutanese NgultrumBitcoinBolivian BolivianoBosnia-Herzegovina Convertible MarkBotswanan PulaBrazilian RealBrunei DollarBulgarian LevBurundian FrancCambodian RielCape Verdean EscudoCentral African CFA FrancCFA Franc BCEAOCFP FrancCzech Republic KorunaCayman Islands DollarChilean PesoChinese YuanColombian PesoComorian FrancCongolese FrancCosta Rican ColonCroatian KunaCuban Convertible PesoCuban PesoDanish KroneDjiboutian FrancDominican PesoEast Caribbean DollarEgyptian PoundEritrean NakfaEthiopian BirrFalkland Islands PoundFijian DollarGambian DalasiGeorgian LariGhanaian CediGibraltar PoundGold OunceGuatemalan QuetzalGuernsey PoundGuinean FrancGuyanaese DollarHaitian GourdeHonduran LempiraHong Kong DollarHungarian ForintIcelandic KronaIMF Special Drawing RightsIndian RupeeIndonesian RupiahIranian RialIraqi DinarIsle of Man PoundIsraeli New ShekelJamaican DollarJapanese YenJersey PoundJordanian DinarKazakhstani TengeKenyan ShillingKuwaiti DinarKyrgystani SomLaotian KipLatvian LatsLebanese PoundLesotho LotiLiberian DollarLibyan DinarLithuanian LitasMacanese

Website policies

https://empireroyals.com/policies/terms-of-service

Last checked: 11/8/2026, 4:31:09 PM UTC

Terms of service Updated 20 September 2026 The terms for shopping for gaming products with Empire Royals. About these terms These terms apply when you browse our website or buy from Empire Royals. By placing an order you agree to the terms shown at that time. We may update these terms prospectively; an update does not remove rights attached to an earlier purchase. Products and descriptions We sell gaming hardware and related accessories. Images and descriptions aim to show the actual product, but colours and screen appearance can vary by device. Check the specific product listing for model, inclusions, connectors, game content, region, required power supply and compatibility. If something important is unclear, ask us before purchase. A generic site image is not a promise that every listed title or accessory is included. Pricing, payment and orders The product price, currency, delivery cost and applicable taxes displayed at checkout are presented before payment. A completed checkout is an order request; we send a confirmation and may contact you if an item is unavailable or an obvious listing error affects the order. We will not substitute a product or impose a higher price without your agreement; if we cannot supply the order, we will arrange a refund for the affected item. Delivery, cancellation and returns Our Shipping Policy, Cancellation Policy and Returns & Refunds Policy explain timing and options. The checkout delivery estimate depends on destination and service. Your rights under applicable consumer law always apply, including remedies for faulty or misdescribed goods. Accounts and accurate information If you create an account, keep your sign-in details secure. Provide accurate order and delivery details. Contact us promptly if your information changes or you believe an account was accessed without permission. We may limit fraudulent or unlawful transactions where permitted by law. Game content and third-party rights Descriptions of preloaded content, supported formats or game counts must be read with the specific product listing. A hardware purchase does not transfer ownership of third-party trademarks, game copyrights or online services. Game availability and functionality can depend on model, regional services, software versions and rights holders. Use products and content lawfully and retain any licenses you need. Promotions and reviews A promotion applies only during its advertised period and on its stated terms. Reviews must describe real experience and must not contain unlawful content or another person’s private information. We may remove content that breaches these rules, subject to applicable law. Website use and intellectual property You may use the website for personal shopping and information. Do not scrape, interfere with, or misuse the store or use its content in a way that violates applicable law. Our site copy, branding and original imagery belong to their respective owners. Third-party product names and marks belong to their owners. Liability and mandatory rights We do not exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded, including those under the Australian Consumer Law. Subject to those rights, our liability is limited only to the extent allowed by applicable law. Nothing requires you to waive a statutory remedy to contact support. Privacy, contact and disputes Our Privacy Policy describes how we handle personal information. For order concerns, email support@empireroyals.com or call +61 479 095 200. See our Dispute Resolution Policy for a practical complaint pathway. Australian law applies to the extent permitted by law, without limiting mandatory rights in a customer’s location. Contact Information Phone: +61 479 095 200 Email: support@empireroyals.com Address: 66 Windemere Rd, Alexandra Hills QLD 4161, Australia Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. US DollarEuroBritish Pound SterlingCanadian DollarAustralian DollarAfghan AfghaniAlbanian LekAzerbaijani ManatAlgerian DinarAngolan KwanzaArgentine PesoArmenian DramAruban FlorinBahamian DollarBahraini DinarBangladeshi TakaBarbadian DollarBelarusian RubleBelize DollarBermudan DollarBhutanese NgultrumBitcoinBolivian BolivianoBosnia-Herzegovina Convertible MarkBotswanan PulaBrazilian RealBrunei DollarBulgarian LevBurundian FrancCambodian RielCape Verdean EscudoCentral African CFA FrancCFA Franc BCEAOCFP FrancCzech Republic KorunaCayman Islands DollarChilean PesoChinese YuanColombian PesoComorian FrancCongolese FrancCosta Rican ColonCroatian KunaCuban Convertible PesoCuban PesoDanish KroneDjiboutian FrancDominican PesoEast Caribbean DollarEgyptian PoundEritrean NakfaEthiopian BirrFalkland Islands PoundFijian DollarGambian DalasiGeorgian LariGhanaian CediGibraltar PoundGold OunceGuatemalan QuetzalGuernsey PoundGuinean FrancGuyanaese DollarHaitian GourdeHonduran LempiraHong Kong DollarHungarian ForintIcelandic KronaIMF Special Drawing RightsIndian RupeeIndonesian RupiahIranian RialIraqi DinarIsle of Man PoundIsraeli New ShekelJamaican DollarJapanese YenJersey PoundJordanian DinarKazakhstani TengeKenyan ShillingKuwaiti DinarKyrgystani SomLaotian KipLatvian LatsLebanese PoundLesotho Loti

Website policies

https://empireroyals.com/policies/shipping-policy

Last checked: 11/8/2026, 4:31:09 PM UTC

Shipping policy Shipping Policy Updated 1 November 2026 Clear delivery estimates, tracking and support for gaming gear headed your way. Where we deliver We accept orders for delivery to Australia, New Zealand, the United States, the United Kingdom and Canada where a shipping option is available at checkout. Enter your full delivery address to see the methods available for your postcode. If checkout does not offer a service for your address, contact us before placing an order. Processing and delivery times Orders are usually prepared in 1–2 business days. Business days exclude Australian weekends and public holidays. An order placed after 11:00 pm AEST generally begins processing the next business day. Tracking and the shipping confirmation follow dispatch. Delivery estimates may change during peak periods, carrier disruptions, customs checks or for remote addresses. | Destinations | Service | Shipping charge | Estimated transit after dispatch | | --- | --- | --- | --- | | Australia, New Zealand, United States, United Kingdom and Canada | Fast Delivery | US$4.00, or the converted amount displayed at checkout | 5–8 business days | Allow 1–2 business days for processing in addition to transit, normally 6–10 business days in total. Delivery estimates are not guarantees. Customs checks, carrier disruptions and remote addresses may cause delays. The available service, final shipping charge and applicable currency are shown before payment. Shipping charges Our configured shipping service is Fast Delivery at US$4.00. When checkout offers a supported local currency, the converted shipping amount is shown there; this is not a fixed 4.00 in every currency. Free standard shipping and a separate 3.99 express service are not currently offered under this shipping profile. We do not add a shipping charge after payment without your agreement. Tracking and split deliveries When available, a tracking link is sent to the email address in your order. Allow time for the carrier’s first scan. A multi-item order may be shipped in separate parcels; tracking can arrive in more than one email. Follow the carrier updates and contact our team if tracking has stopped or a parcel is marked delivered but cannot be located. Addresses and changes Check the name, unit number, postcode and phone number at checkout. Contact us promptly if an address needs correcting. We will try to update an order before dispatch; changes cannot always be made once a label is issued or a parcel is in transit. Additional delivery costs caused by an incorrect address may apply only if disclosed and agreed with you. Delays, loss and damage A carrier estimate can change. If an order passes its stated delivery window, email us your order number and tracking details so we can investigate. Photograph visible transit damage, the outer carton and the product, and retain the packaging until we respond. We will provide the remedy required under applicable Australian Consumer Law where goods fail a consumer guarantee. International shipping and customs International parcels can be assessed for import duties, GST/VAT, handling charges or inspections. Unless checkout expressly says these are prepaid, the recipient may need to pay charges imposed by their destination. Customs processing is outside the carrier transit estimate. See our Customs & Import Policy for details. Unavailable items and refused parcels If an item becomes unavailable after an order is placed, we will contact you with the available options, including a refund for an item we cannot supply. A refused delivery or an uncollected parcel may be returned to sender. Contact us first so we can explain re-delivery or refund options and any actual carrier costs. Your statutory rights remain unchanged. Questions about an order Email support@empireroyals.com with the order number, purchase email, shipping address and a brief description of the issue. Never send payment card details by email. Need help? Email support@empireroyals.com or call +61 479 095 200. Business contact address: 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. 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Website policies

https://empireroyals.com/pages/shipping-policy

Last checked: 11/8/2026, 4:31:09 PM UTC

Shipping Policy – Empire Royals Skip to content Black Friday Event Starts Soon Biggest Sale Of The Season Free Worldwide Shipping On Orders Cyber Monday Exclusive Deals Ahead Limited Time Retro Gaming Event Black Friday Event Starts SoonBiggest Sale Of The SeasonFree Worldwide Shipping On OrdersCyber Monday Exclusive Deals AheadLimited Time Retro Gaming Event Black Friday Event Starts Soon Biggest Sale Of The Season Free Worldwide Shipping On Orders Cyber Monday Exclusive Deals Ahead Limited Time Retro Gaming Event Black Friday Event Starts SoonBiggest Sale Of The SeasonFree Worldwide Shipping On OrdersCyber Monday Exclusive Deals AheadLimited Time Retro Gaming Event SECURE INFORMATION CENTRE ▣··········➤··········⌂··········✓ 🎮······📦······⚡······⌖ FAST DELIVERY: 5–8 BUSINESS DAYS TRANSIT◆1–2 BUSINESS DAYS PROCESSING◆TRACKED DELIVERY SUPPORT◆FIVE SHIPPING MARKETS◆NO HIDDEN HANDLING FEE◆ FAST DELIVERY: 5–8 BUSINESS DAYS TRANSIT◆1–2 BUSINESS DAYS PROCESSING◆TRACKED DELIVERY SUPPORT◆FIVE SHIPPING MARKETS◆NO HIDDEN HANDLING FEE◆ ➤ FAST DELIVERY ESTIMATE6–10 business days total 1–2 business days processing + 5–8 business days carrier transit. PROCESSING1–2 business days ORDER CUT-OFF11:00 PM AEST FAST DELIVERYUS$4.00 01 SHIPPING SNAPSHOT Every important rule, upfront. ◷PROCESSING 1–2 business days Time between order placement and hand-off to the shipping carrier. ⚡FAST DELIVERY 6–10 business days total Includes normal processing and estimated carrier transit. $4SHIPPING COST US$4.00 Fast Delivery for supported destinations. The final charge is displayed before payment. $CHECKOUT CURRENCY Local conversion US$4.00 is converted where local-currency checkout is available. It is not 4.00 in every currency. ⌖TRACKING Dispatch updates Tracking is emailed when available after carrier hand-off. 5MARKETS AU, NZ, US, CA & UK Only destinations enabled at checkout can accept an order. 02 DELIVERY MATRIX Countries, services, costs and timing. Delivery estimates below are counted in business days. Total estimated delivery equals processing time plus carrier transit time. Weekends and public holidays are not counted unless the carrier confirms otherwise. DestinationServiceCostProcessingTransit after dispatchTotal estimate AustraliaFast DeliveryUS$4.00 or checkout conversion1–2 days5–8 days6–10 days New ZealandFast DeliveryUS$4.00 or checkout conversion1–2 days5–8 days6–10 days United StatesFast DeliveryUS$4.00 or checkout conversion1–2 days5–8 days6–10 days CanadaFast DeliveryUS$4.00 or checkout conversion1–2 days5–8 days6–10 days United KingdomFast DeliveryUS$4.00 or checkout conversion1–2 days5–8 days6–10 days Consistency requirement: These services, prices, destinations and delivery ranges must match checkout and Google Merchant Center. If you change a shipping rate or delivery estimate, update all three locations before advertising the affected products. 03 PROCESSING PROTOCOL What happens before dispatch. ◷ Processing time Orders normally require 1–2 business days for payment review, address checks, picking, packing and carrier hand-off. Processing is separate from carrier transit unless a total delivery estimate is expressly stated. Business days are Monday to Friday. Australian public holidays are excluded. Orders placed after 11:00 PM AEST begin processing the next business day. High-volume periods or verification issues may require additional time. ✓ Order verification We may contact you if an address is incomplete, a payment requires verification or order information appears inconsistent. Processing can pause while we wait for a response. Use a deliverable street or postal address. Include apartment, unit and access details. Confirm the destination country and postcode. Use an email address you actively monitor. 04 ORDER JOURNEY From checkout to controller-in-hand. 01 ORDER RECEIVED Confirmation created Your order confirmation is sent to the email entered at checkout. Review the items, variant and delivery address immediately. 02 SECURITY CHECK Payment and address reviewed Automated or manual checks may be completed to reduce payment fraud and prevent avoidable delivery errors. 03 LOADOUT Product picked and packed The order is prepared for carrier collection. Multiple products may be packed separately when necessary. 04 DISPATCH Carrier hand-off Processing ends when the parcel is handed to the carrier. Tracking may require additional time before the first scan appears. 05 IN TRANSIT Parcel moves through the network The carrier controls scanning, sorting, border processing and final-mile delivery after hand-off. 06 DELIVERED Mission complete Check the parcel and product promptly. Keep packaging if anything is damaged, incorrect or incomplete. 05 TRACKING SYSTEM Reading the latest carrier signal. ⌖ Tracking created A shipping label may be created before carrier collection. “Label created” does not necessarily mean the parcel is already moving. ↻ First scan pending Allow reasonable time after dispatch for the carrier’s first physical scan and tracking activation. ▣ Split shipments One order can arrive in separate parcels. Each parcel may have its own tracking number and delivery date. ? Human support If tracking is missing, stalled or confusing, send the order number and checkout email to support. ORDER STATUS SUPPORTNeed us to check the available carrier information? We do not promise an instant live-carrier app. Our support team can review the information available for your order and reply by email. Open Track Your Order → 06 ADDRESS CHANGES & CANCELLATIONS Speed matters before fulfilment begins. ✎ Address correction Contact us immediately with the order number, checkout email and complete corrected address. We will try to help, but a change is not guaranteed after processing, label creation or dispatch begins. Customers are responsible for entering a complete and accurate address. If a parcel is returned because of an incomplete, incorrect or undeliverable address, additional shipping costs may

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https://empireroyals.com/pages/contact-us

Last checked: 11/8/2026, 4:31:09 PM UTC

Contact our support team SECURE FORM 📦 Waiting for tracking? Tracking can take time to activate after dispatch. Send us your order number if no update appears. ↩ Need a return? Contact us before sending an item. We will explain eligibility and the correct return instructions. ⚡ Need an address change? Message us immediately. Changes are not guaranteed after processing or dispatch begins. Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. 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https://empireroyals.com/pages/about-us

Last checked: 11/8/2026, 4:31:09 PM UTC

About us – Empire Royals Skip to content Black Friday Event Starts Soon Biggest Sale Of The Season Free Worldwide Shipping On Orders Cyber Monday Exclusive Deals Ahead Limited Time Retro Gaming Event Black Friday Event Starts SoonBiggest Sale Of The SeasonFree Worldwide Shipping On OrdersCyber Monday Exclusive Deals AheadLimited Time Retro Gaming Event Black Friday Event Starts Soon Biggest Sale Of The Season Free Worldwide Shipping On Orders Cyber Monday Exclusive Deals Ahead Limited Time Retro Gaming Event Black Friday Event Starts SoonBiggest Sale Of The SeasonFree Worldwide Shipping On OrdersCyber Monday Exclusive Deals AheadLimited Time Retro Gaming Event SECURE INFORMATION CENTRE EMPIRE ROYALS ✦ CLEAR ANSWERS ✦ CUSTOMER SUPPORT ✦ EMPIRE ROYALS ✦ CLEAR ANSWERS ✦ CUSTOMER SUPPORT ✦ EMPIRE ROYALS ✦ CLEAR ANSWERS ✦ CUSTOMER SUPPORT ✦ EMPIRE ROYALS ✦ CLEAR ANSWERS ✦ CUSTOMER SUPPORT ✦ EMPIRE ROYALS ✦ CLEAR ANSWERS ✦ CUSTOMER SUPPORT ✦ EMPIRE ROYALS ✦ CLEAR ANSWERS ✦ CUSTOMER SUPPORT ✦ Our store Empire Royals is an Australia-based online store focused on gaming devices and accessories. We want customers to know what comes in the box, how a device connects and when an order should arrive. Check each product page for the exact variant and inclusions. Choosing the right setup A living-room display, a compact handheld or a plug-in console each fits a different setup. Compare the product’s screen requirements, power, controller options and advertised library. If you are buying for someone else, tell us their display model and preferred play style and we will help narrow the options. Straightforward support Reach our team at support@empireroyals.com or +61 479 095 200. We can help with compatibility questions, order tracking and post-purchase issues. We are based at 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia; return parcels require prior instructions and may go to another address. Policies that matter Before ordering, read the Shipping Policy for available methods and estimates, the Returns & Refunds Policy for change-of-mind and fault remedies, and the Privacy Policy for personal information. Checkout shows the final order total before payment. Our commitment We aim to describe products accurately and address problems fairly. Australian customers retain their rights under the Australian Consumer Law; a store policy cannot remove those guarantees. Need help? Email support@empireroyals.com or call +61 479 095 200. 66 Windemere Road, Alexandra Hills, Queensland 4161, Australia. Include your order number when contacting us about an order. Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. 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https://empireroyals.com/products/shipping-protection

Last checked: 11/8/2026, 4:31:09 PM UTC

Shipping Protection ★ ★ ★ ★ 4.9 3,100+ Reviews Regular price $3.99 USD Regular price Sale price $3.99 USD Sale Sold out 🎮 10,000+ Classic Games Preloaded 🖥️ 3.5" IPS 640×480 HD Display (4:3) 🕹️ Dual 3D Joysticks + L1/L2 R1/R2 Triggers ⚡ 20+ Emulators (PS1, PSP, N64, GBA & More) 💾 Dual TF Slots (Dedicated OS + Game Expansion) 🔋 3500mAh Rechargeable (Up to 6h Play) Quantity Quantity (0 in cart) Decrease quantity for Shipping Protection Increase quantity for Shipping Protection Secure checkout Black Friday Deal 21Days 20Hrs 28Min 51Sec Extra 10% off With code: $3.59 USD$3.99 USD ROYAL10 Tap to apply Free shipping on every order Tracked delivery View full details Retro gaming. Pure power. Experience your favorite classic generations in the palm of your hand with the Empire Royals R36S. Featuring a sharp 640×480 IPS display, dual analog thumbsticks, dual TF card expansion, and plug-and-play access to over 20+ retro systems ready for your next high score. 🖥️ 3.5" IPS Screen 640×480 4:3 integer scaling 💾 Dual TF Slots Dedicated OS & game storage ⚡ 3500mAh Power Up to 6 hours portable battery From $59.99 USD GET YOUR R36S NOW 20+ Emulated Systems · Dual 3D Analog Controls · Rechargeable Battery Empire Royals PLAY WITHOUT LIMITS. LINKS Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order LINKS + Shipping Policy Returns & Refunds Policy Privacy & Your Data Terms of Service Accessibility Policy Cancellation Policy Cross Border Orders Cookies & Choices Dispute Resolution Policy Gaming Product Information Legal Notice FAQ About Us Contact Us Track Your Order JOIN THE NEXT ROUND. PAY YOUR WAY © 2026 Empire Royals All rights reserved. Refund policy Privacy policy Terms of service Shipping policy Contact information Legal notice Cancellation policy Choosing a selection results in a full page refresh. Opens in a new window. 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