Domain registration record

https://rdap.verisign.com/com/v1/domain/farfetch.com

Last checked: 11/10/2026, 10:29:13 AM UTC

The domain was registered on May 29, 2003. Its registration company is Lexsynergy Limited. Registration does not confirm that a business is trustworthy.

Website information

https://www.farfetch.com/

Last checked: 11/10/2026, 10:29:49 AM UTC

Skip to main content Accessibility at FARFETCH - Enjoy 25% off selected new-season styles \| Ends in 1d 11h 0m 27s \| Shop now - Free shipping on orders over $400 \| Plus free returns for 30 days - Enjoy effortless 30-day free returns Choose a department - Womenswear - Menswear - Kidswear FARFETCH homepage. WishlistBag Choose a department WOMENSWEAR\\ \\ MENSWEAR\\ \\ KIDSWEAR\\ \\ Womenswear \\ \\ New In\\ \\ Clothing\\ \\ Bags\\ \\ Shoes Menswear \\ \\ New In\\ \\ Clothing\\ \\ Accessories\\ \\ Shoes Kidswear \\ \\ Boys\\ \\ Girls\\ \\ Baby Boys\\ \\ Baby Girls Never miss a thing Sign up for promotions, tailored new arrivals, stock updates and more – straight to your inbox Get updates by Email Sign Up By signing up, you consent to receiving marketing by email and/or SMS and acknowledge you have read our Privacy Policy. Unsubscribe anytime at the bottom of our emails or by replying STOP to any of our SMS. How to shop Your guide to shopping and placing orders FAQs Your questions answered Need help? Contact our global Customer Service team 8690429 7565610 5899510 6264711 7955326 seotmstmp deskdev Ends soon: 25% off new season It's your last chance to enjoy 25% off selected FW26 styles Dismiss Shop now

Website information

https://www.farfetch.com/contact-us/

Last checked: 11/10/2026, 10:29:49 AM UTC

Contact us Customer Service Phone service hours April to October 24 hours a day, except between 02:00 AM - 04:00 AM October to April 24 hours a day, except between 00:00 AM - 04:00 AM \All times are displayed in New York local time. Check our phone number in the "General Contacts" dropdown below. FAQs Find the answers you need in our FAQs Quick Actions Check the status of my order Cancel my order Return my order Check my return status Email Service We aim to respond within 24 hours, but during busy periods like holidays, sales and special campaigns, we may take a little longer getting back to you. Email: customerservice@farfetch.com Step by step to cancel or return your order To cancel your order: 1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here– you'll need to provide your order number and email address 2. Select the items you want to cancel and your reason for cancellation 3. We'll send you a confirmation email of your cancelled order If you’re unable to cancel your order through your account or the guest orders page, it means that your order has already been prepared, the shipping label has been printed, or it has been dispatched. Please contact our Customer Service Team, and we’ll do our best to stop the shipment and have the order returned. Please note that this may not always be possible. If your order is delivered to you, you can still return it; we offer a free return service. For more information, please visit our Returns and Refunds page. To return your order: 1. Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here. 2. Find the order you want to return and click Return Item(s) 3. Select each item and your reason for returning 4. There are two ways to return your items. At least one will always be available: A. Book a free returns collection - Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection B. Return for free at a drop-off point near you - Select the drop-off option in your account and take the return to your chosen courier drop-off point Prepare your return 1. Place the item inside the FARFETCH packaging – don't forget any brand boxes, dust bags, or cases 2. Attach your Return Label to the outside of the FARFETCH packaging. 3. If you received a Return Note with your order, attach it to the outside of your package If you’re returning multiple beauty items that arrived in separate boxes, please package them the same way they arrived with new Return Labels. When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return. All the documents you need to return your item should be included in your FARFETCH package. If you need to reprint them, head to Orders & Returns in your account, or if you placed an order as a guest, enter your guest order details here. Email our Customer Service team Help & Contact Us Simply complete the form and click 'send' to submit an enquiry: Name \ Email \ Please ensure that your email address is correct so that we can respond to your enquiry. Contact Preferences \ Contact Preferences Country Id \ Country Id Query Type \ Query Type Subject \ Message \ Attachments Add File reCAPTCHA Send General contacts Customer Service Phone number: (USA) +1 646 791 3768 (CAN) +1 226 780 4061 (UK) +44 (0)20 3962 2362 (AUS) +61 488 839 167 We also offer support in Spanish. Envíanos un email en español utilizando el formulario de contacto a continuación, o llámanos al +52 55 5350 9445 de lunes a viernes, de 9:00 a. m a 5:00 p. m EST Press Email: press@farfetch.com If you're a journalist and require images for editorial purposes, please email your requests to press@farfetch.com. We don't hold samples, but we may be able to put you in touch with our brands and partner boutiques. Retail Partners Email: retailpartners@farfetch.com If you would like to join FARFETCH as a retail partner, email retailpartners@farfetch.com. Please include all the details and the website address if you have one. Jobs Interested in a career at FARFETCH? Visit our careers page here Please do not email your CV. Applicants will only be considered if they apply for a job role through our careers page. Buying FARFETCH operates as a marketplace for our brands and partner boutiques. We don't have a buying department or buy stock directly from brands. FARFETCH UK Ltd, The Bower, 211 Old Street, London, EC1V 9NR Please note, returns will not be accepted at this address. Speak Up Line If you are aware of any ethics concerns/unethical practices or violations of our Code of Conduct, please raise a concern here. This link is not to reach our Customer Service team. Tell us what you think Was this content helpful? YesNot really Never miss a thing Sign up for promotions, tailored new arrivals, stock updates and more – straight to your inbox Get updates by Email Sign Up By signing up, you consent to receiving marketing by email and/or SMS and acknowledge you have read our Privacy Policy. Unsubscribe anytime at the bottom of our emails or by replying STOP to any of our SMS. Payment methods Customer Service - Contact us - FAQs - Orders and delivery - Returns and refunds - Payment and pricing - Cryptocurrency payments - Promotion terms and conditions - FARFETCH Customer Promise About FARFETCH - About us - Press releases - FARFETCH partner boutiques - Careers - FARFETCH app - Modern slavery statement - FARFETCH Advertising - Sitemap Discounts and membership - Affiliate program - Refer a friend - FARFETCH membership - Student discount UNiDAYS - Student Beans and Graduates - Student and Youth discount - Essential worker discount - Donate and save - Senior discount Content and services - Refresh: clear out your wardrobe - Second Life: sell your designer bags - Fashion Feed: the latest style stories Follow us - instagram - tikTok - facebook - youtube -

Website policies

https://www.farfetch.com/privacy-policy/

Last checked: 11/10/2026, 10:29:49 AM UTC

Privacy Policy LAST UPDATED: December 2025 1\. ABOUT THE FARFETCH GROUP AND THIS PRIVACY POLICY We are the FARFETCH UK Limited (“we”, “us”, “our”), and are committed to protecting your privacy. FARFETCH UK Limited is the controller for the purposes of the General Data Protection Regulation (the “GDPR”) and the UK GDPR, a company registered in England and Wales (Company No. 06400760), with its registered office located at The Bower, 4th Floor, 211 Old Street, London EC1V 9NR, United Kingdom. This Privacy Policy provides information on how we collect and use personal data. FARFETCH UK Limited operates farfetch.com, various international websites (including farfetch.co.uk, farfetch.fr, and farfetch.com.br), and the FARFETCH iOS and Android mobile applications (collectively, the "website"). This Privacy Policy sets out the information that we collect, the reasons for which we collect the information, and how we can use and share the information. The Website and services provided by FARFETCH are not intended to be used by children. If you have any questions about this Privacy Policy, you can contact the FARFETCH Data Protection Officer at privacy@farfetch.com. If you have any requests to exercise your legal rights, check section 10 (“What are my privacy rights?”) below. 2\. THIRD PARTY WEBSITES Our website can contain links to and from the websites of our partner boutiques, retailers and brands (collectively, our “Partners”), advertisers, and affiliates, amongst others. If you follow a link to any of these websites, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those Partners, so please check their policies before you submit any personal data to those websites. 3\. WHAT INFORMATION DO WE COLLECT, AND HOW? When you interact with us, whether by using our website or communicating with us, we may collect the following information about you: • Information you give us: You may give us information about yourself if you sign up for an account on our website, place an order for products, complete any online forms (such as registration forms, competitions, surveys or by reviewing the products you’ve ordered), opt in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions, or correspond with us (by email, telephone, chat, instant messaging apps, social media or otherwise). Depending on what you provide, this information can include your name, address or location, phone number, email address, date of birth, gender, purchase information, shopping preferences, reviews, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do). In your account settings, you may choose to give us your photograph and nickname. From your FARFETCH account, you can also invite your friends to shop at our website (including by email, Facebook, or Twitter). Even though we let them know that we’ve received their details from you, please ensure that you have your friend’s permission before sharing their contact details with us and only forward emails to people you know would be happy to receive them. • Information we receive from other accounts or sources: We can receive information about you from other sources, such as from your other accounts (like when you use your Apple ID or Google Sign In to sign in on our website) or other websites, including data brokers, our Partners, social media providers like Facebook and Twitter, advertising networks and analytics partners, and payment and delivery service providers. By logging into our mobile applications via Apple, Google, Facebook or Twitter, or by linking your FARFETCH account on our website to your Apple, Google, Facebook or Twitter accounts, you are giving us permission to obtain certain information and content from these accounts. The specific types of information that we may obtain depends on your settings for that account or website, and will be subject to their privacy policies. We supplement the data you provide us with data from data appending services such as public or social graph data in order to better serve you with content or promotions. We will append this data to our existing customer account information to better understand customers’ interests, provide more relevant product recommendations and advertising, increase our customer’s security when using our website, and comply with our legal obligations, such as sanctions laws. This information may include household size, household income, or profession. This information can be associated with your personal information such as your name, email, address, physical address or phone number. You can see more details about the third parties we use in section 5. • Information our IT systems collect about you: Each time you visit the website, certain information will be created and automatically recorded by our IT systems. That information includes: Cookies: You can see more details about cookies in section 7, but these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to our website, or ensuring that items you wish to order don’t disappear as you navigate between pages on our website. We also use cookies to provide you with tailored advertising. Device information: The information provided by your device will differ depending on your operating system and device settings (eg. PC, Mac, iPhone, Android, or otherwise), but includes the type of device you have (eg. iPhone 6S or Samsung Galaxy S7), the device’s IP address and location, the browser you're using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports. 4\. WHAT D

Website policies

https://www.farfetch.com/returns-and-refunds/

Last checked: 11/10/2026, 10:29:49 AM UTC

About FARFETCH - About us - Press releases - FARFETCH partner boutiques - Careers - FARFETCH app - Modern slavery statement - FARFETCH Advertising - Sitemap Discounts and membership - Affiliate program - Refer a friend - FARFETCH membership - Student discount UNiDAYS - Student Beans and Graduates - Student and Youth discount - Essential worker discount - Donate and save - Senior discount Content and services - Refresh: clear out your wardrobe - Second Life: sell your designer bags - Fashion Feed: the latest style stories Follow us - instagram - tikTok - facebook - youtube - Privacy policy - Terms and conditions - Accessibility - Protection of Intellectual Property - Do not sell or share my info 'FARFETCH' and the 'FARFETCH' logo are trade marks of FARFETCH UK Limited and are registered in numerous jurisdictions around the world. © Copyright 2026 FARFETCH UK Limited. All rights reserved. 8690429 7565610 5899510 6264711 7955326 seotmstmp deskdev

Website policies

https://www.farfetch.com/orders-and-shipping/

Last checked: 11/10/2026, 10:29:49 AM UTC

Delivery information Orders placed on FARFETCH can be delivered every day of the week. Delivery costs and estimated delivery dates will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations. Standard delivery is available in selected countries. When you're placing your order, the available delivery options for your destination will be displayed at checkout. Delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable. Some FARFETCH orders must be signed upon delivery. We kindly ask that you track your order and ensure availability at the time of delivery. If there is no availability to receive and sign the order, the carrier may, at their sole discretion, attempt another delivery or redirect the parcel to a designated collection point. Please note that if the order is not received or collected within the carrier’s timeframe, it will be returned to origin (RTO). For shipments to the US, we offer the option to waive the signature requirement upon delivery during checkout. By clicking to change the delivery option, you authorise the carrier to leave your package at your doorstep or designated safe location without obtaining a signature. This not only saves you the hassle of rescheduling deliveries or picking up your package from a designated location but also ensures that your order arrives promptly and conveniently, even if you're not home to receive it. Please note that while we take every precaution to ensure the safe delivery of your package, waiving the signature requirement releases FARFETCH from liability for any loss or damage that may occur after delivery. Delivery thresholds If you’re placing your order from the locations below and it’s above the following thresholds, we offer free standard delivery. - United Kingdom: GBP £400 (full price and sale) - United States: USD $400 (full price and sale) - China Mainland: CNY ¥1000 (full price and sale) - Hong Kong SAR, Macau SAR: HKD $3000 (full price and sale) - Taiwan Region: TWD $10000 (full price and sale) - CIS countries: USD $430 (full price only) - Spain, Italy, France: EUR €300 (full price and sale) If you're placing your order from the locations below and it's above the following thresholds, we also offer a lower express delivery fee. In checkout, you'll see the lowest delivery price available for the items in your order. - United States: USD $200 - Australia: AUD $300 - Hong Kong SAR: HKD $2000 - Japan: JPY ¥28000 - Republic of Korea: KRW ₩280000 - Macau SAR: USD $150 Delivery times Express delivery for most of Europe and the US: delivered within 2-4 days. Rest of the world: delivered within 3-7 days. Standard delivery for selected countries: delivered within 2-6 days. FARFETCH FIRST: In some locations and for certain items, we offer FARFETCH FIRST delivery, with delivery in 1 to 2 business days, depending on the time you place your order. If FARFETCH FIRST delivery is indicated for a product, the estimated delivery date is within 2 business days. If you are signed into your FARFETCH account, the estimated delivery date is based on your preferred delivery address in your FARFETCH account. If you are not signed in, the estimated delivery date is based on a qualifying location in your country, and will be confirmed at checkout based on your confirmed delivery address. If you place your order after the cutoff time indicated (in the timezone of your delivery location), please allow one extra day to receive your order (excluding weekends and bank holidays). Delivery fees will be indicated at checkout, based on your confirmed delivery address. FARFETCH cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays. Should your estimated delivery date change due to circumstances beyond our reasonable control, we will notify you and arrange for your products to be delivered as soon as possible. Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD. Cancellations Changed your mind? No problem, you can either cancel your order by following the steps below or by contacting FARFETCH customer service. Your statutory rights in relation to cancellation/withdrawal (as set out in section 10 of the Terms and Conditions) are not affected. How to cancel your order: 1. Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here 2. Select the items you want to cancel and your reason for cancellation 3. We'll email you confirmation of your cancelled order If the self-service cancellation option is not available, please contact FARFETCH customer service. If you cancel your order before it has been prepared for shipment (usually when the shipping label is printed), your order will not be sent, and you will receive a full refund, including any shipping costs. If your order has been prepared for shipment , the shipping label has been printed, or the order has been dispatched, please contact our Customer Service Team. We’ll do our best to stop the shipment and have the order returned, but please note that this may not always be possible. If your order is delivered to you, you can still return it; we offer a free return service. Once the returned products have been received and accepted, you will receive a full refund, including shipping costs. For more information on cancelling and returning orders, visit our Returns & Refunds Policy and section 10 of our Terms & Conditions. If you've cancelled your order, you'll receive a full refund. Refunds typically take between 14 to 21 days, depending on your payment provider. Made-to-order and customised items Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account or contact FARFETCH customer

Website policies

https://www.farfetch.com/promotion-terms-and-conditions/

Last checked: 11/10/2026, 10:29:49 AM UTC

About FARFETCH - About us - Press releases - FARFETCH partner boutiques - Careers - FARFETCH app - Modern slavery statement - FARFETCH Advertising - Sitemap Discounts and membership - Affiliate program - Refer a friend - FARFETCH membership - Student discount UNiDAYS - Student Beans and Graduates - Student and Youth discount - Essential worker discount - Donate and save - Senior discount Content and services - Refresh: clear out your wardrobe - Second Life: sell your designer bags - Fashion Feed: the latest style stories Follow us - instagram - tikTok - facebook - youtube - Privacy policy - Terms and conditions - Accessibility - Protection of Intellectual Property - Do not sell or share my info 'FARFETCH' and the 'FARFETCH' logo are trade marks of FARFETCH UK Limited and are registered in numerous jurisdictions around the world. © Copyright 2026 FARFETCH UK Limited. All rights reserved. 8690429 7565610 5899510 6264711 7955326 seotmstmp deskdev

Website policies

https://www.farfetch.com/terms-and-conditions/

Last checked: 11/10/2026, 10:29:49 AM UTC

Terms and conditions These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred to in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website any of its sub-domains and any other websites operated by us or on our behalf and any mobile device application or desktop application developed by us or on our behalf (together, the "Websites" and “Website” being a reference to any one of them) and the other services that we provide (the "Services"). Please read these Terms and Conditions carefully and make sure that you understand them before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions. 1) Understanding these Terms and Conditions When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and quotation marks). When we refer to "FARFETCH", "we", "us" or "our", we mean Farfetch UK Limited or, where relevant, its affiliates i.e. its group of companies. Where we refer to "you" or "your" we mean you, the person using the Services. We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are only available in the English language. We will not file copies of the contracts between us and you relating to our supply of the Services, or between you and the Partners relating to the sale of the products, so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the Services to order products, to ensure you understand the legal terms which apply at that time). 2) About us IMPORTANT: If you are purchasing products from one of our Selected Partners (a list of which can be provided upon valid request), additional or different terms in this paragraph may apply to you. Please see section 20 below. We are Farfetch UK Limited and, along with certain of our affiliates, we operate the Website. Farfetch UK Limited is a company registered in England and Wales and our registered office is at The Bower, 211 Old Street, London, EC1V 9NR. Our registered company number is 06400760 and our VAT number is GB 204 0769 35. We, along with certain of our affiliates, provide the services through the website. Further details of the services we provide are set out in section 3 below. Except where you are purchasing from a Farfetch entity (please see section 22 below), when you purchase products using the website, you are purchasing them from the third party retailers ("Partner(s)") named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner. We are acting as agent on behalf of the Partners, which are the principals. You are not purchasing the products from us. We are authorised by the relevant Partners to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us. or through us as your agent. Further details about the products, the Partners and the contract between you and the Partners in relation to your purchase of the products are set out in sections 5, 6 and 7 below. Notwithstanding the above and any subsequent references to the conclusion of contracts for the purchase of the products between you and the Partners, in some instances, when you purchase products using the website or app, you are purchasing them from a Farfetch entity and in those instances Farfetch is not acting as an agent for any Partner. In those instances, the contract for the purchase of the products is between you and the relevant Farfetch entity. We will inform you where FARFETCH is the seller. 3) Our Services Except where you are purchasing from a Farfetch entity (please see section 22 below), the services we offer allow you to search through the Website and purchase products from a large number of Partner boutiques and brands worldwide. As part of the Services, we also provide some ancillary services such as arranging delivery of the products, and providing you with customer service assistance. The specific Farfetch entity procuring such services will depend on your location. If you are located in the USA or Canada then Farfetch.com US LLC or one of its affiliates operates the Website platform and provides or facilitates the Services in respect of sales made to customers in the US; if you're located anywhere else in the world, Farfetch UK Limited or one of its affiliates operates the Website platform and provides the Services for sales made to customers outside of the USA or Canada. However, as stated above, the contract for the purchase of the products is between you and the relevant Partner. This means that it is the Partner (not us) who is legally responsible for selling the products to you. Please note that the delivery logistics service is being provided by us to you, and as such, you are entering into a contract for delivery services provided by us to deliver products on behalf of Partners. We may make a charge for thes

Customer review source

https://www.google.com/maps/search/?api=1&query=Farfetch&query_place_id=ChIJyW3CG6YcdkgRPuQSudja55w

Last checked: 11/10/2026, 10:30:00 AM UTC

The matched Google listing showed 3.5/5 from 492 reviews. Saved customer comments (not independently confirmed): You guys sold me a fake Polo shirt and is making the communication process very difficult to clarify the authenticity of the shirt. I do hope Polo takes notice of this and good luck to you guys. Thanks for the wonderful shopping experience | Ich würde stark empfehlen keine teuren Waren über diese Plattform zu kaufen.Ich habe ein Kleid für mehr als EUR 1,000 gekauft.Dieses wurde dann von einer Boutique ausserhalb der EU geliefert - es stand nicht im Angebot woher versandt wird.Das Kleid passte nicht, und plötzlich stand im Angebot dass es nicht retourniert werden kann.Nachdem ich den Kundendienst kontaktiert hatte, erhielt ich nach längerem hin und her ein Retourlabel, allerdings keine Zolldokumente. Um die zolldokumente, und auch um die Besichtigung am deutschen Zoll für Ausfuhren aus Deutschland musste ich mich selbst kümmern. Ich erhielt dann eine Ausfuhrbestätigung des Zolls als auch eine Liefernummer des Zolls, und auch eine Bestätigung von Farfetch, dass die Lieferung unterwegs sei. Das ist nun 3 Monate her, und die Boutique bestätigt den Wareneingang einfach nicht, und somit zahlt Farfetch das Geld nicht zurück. Es handelt sich umEUR 1,200. ich würde empfehlen teure Produkte nicht über diese Plattform zu kaufen. Ich kenne mich mit Zoll und Ausfuhren aus und habe das bezahlte Geld trotzdem nie erhalten.I would strongly advise against buying expensive items through this platform.I purchased a dress for over EUR 1,000. It was then shipped from a boutique outside the EU, although the listing did not specify where the item would be shipped from.The dress did not fit, and suddenly the listing stated that it could not be returned.After contacting customer service and going back and forth for quite some time, I eventually received a return label, but no customs documents. I had to take care of the customs paperwork myself, as well as arranging the customs inspection required for exports from Germany.I subsequently received an export confirmation | fooling people with prices... Item shows on the promotion with price $838 usd, when you add to basket is shows $1121 usd and doesn't matter what size you add... Support tells to subscribe for newsletter and wait for other items....scammers | Very disappointing experience with FARFETCH. My order never arrived, even though UPS marked it as delivered. The delivery photo does not show the house number, and I personally confirmed that the package was not there. I followed every step FARFETCH requested, including filing a police report, but they ultimately refused to issue a refund, replace the item, or continue investigating. They also provided me with contradictory information regarding the alleged delivery signature. As a customer, I expected much more from a company like FARFETCH. | Order NRGEEK, purchased on 25/01/2026The item I received was verified as counterfeit and not an authentic Dolce & Gabbana product.When I reported this to Farfetch, the response was unprofessional. They first claimed the item was authentic and shifted the blame onto me.Only after I provided substantial documented evidence did Farfetch acknowledge the mistake and issue an apology.As a result, the intended gift was ruined. Customers should be aware of this. | Love my recent purchase ..Delivery was prompt ... delivered from Farfetch Amsterdam Netherlands !Love Farfetch for their wide collections ....It's not my first purchase .. | Excellent range of items and fast delivery. | Ho ordinato una borsa prada che secondo la descrizione aveva una tracolla removibile. Mi è arrivata una borsa in cui non c’è proprio la possibilita di inserire una tracolla. Da un’azienda come la loro mi aspettavo piu serieta e professionalità. Non hanno nemmeno risposto alle mie email e ho dovuto effettuare un reso. | Absolute scam !!!! I have received smaller size based on their size guide conversion, now they dont want to refund the full amount stating that i was the one who selected the wrong size , this after wasting my time , hanging up my calls , so i had to call them back again again and tell the story to every single one of their agent individually. | ¡FARFECHT! No existe punto de comparación, entre tantos ecommerce del mundo y Farfecht..., es fascinante, exitante y a la vez apasionante la gran cantidad de modelos exclusivos de casi todas las mejores marcas del mundo. Siendo de un país de latinoamerica, quiero reconocer la excelente logística de envío que manejan dentro de la compañía. ¡Felicidades! | I’m really disappointed with this experience.This is not the first time I’ve received broken cups from this seller. Once again, 1 out of 4 cups arrived cracked due to poor packaging or shipping issues.What’s especially frustrating is that they continue to offer only a 10% refund even though 1 out of 4 cups arrived broken, meaning 25% of the order was unusable. Even worse, they simply keep repeating that “10% is our policy.” Why should the customer have to pay for a damaged item? I paid for 4 cups and only received 3 usable ones.I understand accidents can happen during shipping, but repeatedly sending fragile items without improving the packaging and then offering inadequate compensation feels unfair to customers.Goodbye, FARFETCH.With customer service like this, you will never win this market or earn customers’ trust and loyalty. | Absolutely unprofessio

Customer review source

https://www.trustpilot.com/review/farfetch.com

Last checked: 11/10/2026, 10:30:01 AM UTC

Trustpilot listing for farfetch.com. TrustScore: 4.2/5. Total reviews: 70243. Saved 8 recent review excerpts; these are customer opinions, not verified facts or a representative sample. Review excerpt: Absolutely dreadful experience with FARFETCH. I sold two bags to them in exchange for store credit, which I then used to purchase a pair of shoes. Not once, but twice, I was sent the wrong shoe size. After all the inconvenience and time wasted returning incorrect orders, I am now struggling to get my store credit refunded. I have contacted customer service multiple times by phone and email, but have received no meaningful resolution. The lack of communication, accountability and basic customer care has been incredibly frustrating. Review excerpt: ho ordinato due cappotti e vi siete arrogati il diritto di cancellare l'ordine di uno dei due senza nemmeno avvisarmi e nonostante fosse disponibile (ma ad un prezzo diverso e ovviamente più alto). Non posso ritenermi soddisfatto. Review excerpt: Farfetch has completely resolved my issue, and a member of their team even took the time to call directly, offer a sincere apology, as a first-time customer, their dedicated resolution team handled everything perfectly once it was brought to their attention. The bag itself arrived in absolute perfect condition and is gorgeous. Thank to Mariana So. the team member who reached out personally to fix this- am incredibly happy with this outcome. Review excerpt: That I receive my order after 3 weeks dealing with custom clearence. Review excerpt: I returned my maison Margiela tabis loafers size 45 because it didn't fit me. Now I can't find the shoe because it was returned and the company received another shoe. I don't know what is going on. Review excerpt: hervorragender service rundum lieferung Review excerpt: From 3rd of October I can’t get my refund. They are always telling that they are working on it. Review excerpt: el producto es europeo y llegó muy rapido y en buen estado a pesar de ser de vidrio. No pense que lo podia recibir en mi casa en mty desde europa tan facil, muchas gracias

Possible source to check

https://aboutfarfetch.com/about

Last checked: 11/10/2026, 10:29:17 AM UTC

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https://www.sec.gov/Archives/edgar/data/1834584/000183458425000076/R18.htm

Last checked: 11/10/2026, 10:29:17 AM UTC

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https://www.aboutcoupang.com/farfetch-stadium-goods?print=print

Last checked: 11/10/2026, 10:29:17 AM UTC

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https://www.farfetch.com/stories/press-releases/farfetch-launches-its-vacation-campaign

Last checked: 11/10/2026, 10:29:17 AM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.