This site scores 49/100 with low confidence. No matched customer ratings were found. Refund terms were collected; check their source and date.
"The research agent places this store at 49/100 based on the retrieved evidence. Low confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."
low confidence estimate
lulydee.com
This site scores 49/100 with low confidence. No matched customer ratings were found. Refund terms were collected; check their source and date.
Estimated trust score / 100
Caution advised
The research agent places this store at 49/100 based on the retrieved evidence. Low confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.
Information checked: 10/22/2026, 9:48:15 PM UTC. Report saved: 10/22/2026, 9:48:15 PM UTC.
We could read 8 sources for this report. Confidence in the score: low. Downloading this report does not check the website again.
What this means for you
"The research agent places this store at 49/100 based on the retrieved evidence. Low confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."
Trust
38/100The business presents a significant discrepancy between its administrative address in the Netherlands and its return address in China. The requirement to ship returns to an international address in China, despite marketing the brand with European/London themes, is a major transparency red flag.
Customer feedback
Not enough evidenceNo eligible cited assessment was saved for this category. Customer feedback remains unscored; missing evidence is not an adverse finding.
Credibility
40/100The business maintains a facade of being a European fashion boutique (marketing itself with 'London Chic' and 'classic European style') while the operational reality, as disclosed in their own terms, involves drop-shipping from suppliers in Asia. There is no independent evidence that this business entity actually exists as claimed.
Before you decide
The customer picture
No usable matched customer ratings were available. Overall buyer satisfaction and recurring customer experiences remain unknown.
What we could not confirm, and where to read more
- Website pages: We could only read part of the available information.
- Reddit discussions: We could not confidently connect a result to this exact website.
- Google business listing: We could not finish this check. This tells us nothing about whether the business is trustworthy.
- Google review comments: This part of the check was not run.
- Other web sources: We could not confidently connect a result to this exact website.
- Trustpilot reviews: We could not finish this check. This tells us nothing about whether the business is trustworthy.
- Google: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- Trustpilot: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
- The score is an estimate, not a guarantee. Missing information is not evidence of a scam.
Domain registration record
https://rdap.verisign.com/com/v1/domain/lulydee.com
Last checked: 10/22/2026, 9:47:12 PM UTC
The domain was registered on July 5, 2023. Its registration company is GoDaddy.com, LLC. Registration does not confirm that a business is trustworthy.
Website information
https://lulydee.com/
Last checked: 10/22/2026, 9:48:03 PM UTC
Skip to content SECURE CHECKOUT Free shipping across the UK!30-day returnsFREE SHIPPING ON ALL ORDERSNEW SEASON ARRIVALS NOW AVAILABLE CONTACT HELP - Home - Women Women - Women's Coats & Jackets - Women's Puffer Coats & Jackets - Women's Gilets - Women's Knitwear - Women's Tops & Blouses - Women's Dresses - Women's Trousers & Skirts - Women's Co-ords & Loungewear - Women's Boots - Women's Slippers - Women's Footwear - Women's Sale - Men Men - Men's Jackets & Coats - Men's Gilets - Men's Knitwear - Men's Hoodies & Sweatshirts - Men's Shirts - Men's Trousers - Men's Tracksuits & Co-Ords - Men's Boots - Men's Footwear - Men's Sale - Sale - About Us - Track your Order - Contact Search Search Cart THE AUTUMN EDIT · UP TO 50% OFF Timeless style. Everyday comfort. SHOP AW26 SALE SALE BUNDLE DEALS Exclusive extra savings on already reduced Luly & Dee styles. Once they're gone, they're gone — no restocks. SELLING FAST • MIX & MATCH ACROSS ALL STYLES • DISCOUNT AUTO-APPLIES AT CHECKOUT Bundle & Save The more you choose, the more you save BUY 2 GET AN EXTRA 15% OFF Perfect pair BUY 3 GET AN EXTRA 20% OFF Smart choice BUY 4 GET AN EXTRA 25% OFF Most popular BUY 5 GET AN EXTRA 30% OFF Maximum savings MIX & MATCH ANY LULY & DEE STYLES — EXTRA SAVINGS APPLIED AUTOMATICALLY AT CHECKOUT. WOMEN bestsellers MEN bestsellers Luly & Dee Women's Puffer Jacket with Belt and Detachable Hood £74.95 £52.95 Save 29% Luly & Dee Women's Mid Length Puffer Jacket with Detachable Hood £67.95 £47.95 Save 29% Luly & Dee Women's Cropped Double Breasted Trench Jacket with Belt £62.95 £43.95 Save 30% Luly & Dee Women's Double-Breasted Blazer Jacket with Ribbed Knit Sleeves £48.95 Luly & Dee Women's Cropped Faux Leather Biker Jacket with Snap Collar £74.95 £52.95 Save 29% Luly & Dee Women's Faux Leather Trench Coat with Belt and Double Breasted Front £86.95 £60.95 Save 29% Luly & Dee Women's Long Black Gilet with Hood and Side Zip Vents £59.95 £41.95 Save 30% Luly & Dee Women's Knee High Suede Look Boots Luly & Dee Men's Chunky Fisherman Rib Knit Crew Neck Jumper £45.95 £31.95 Save 30% Luly & Dee Men's Waterproof Chelsea Boots with Pull Tabs and Lug Sole £52.95 £36.95 Save 30% Luly & Dee Men's Soft Knit Half Zip Pullover with Ribbed Trims £41.95 £28.95 Save 30% Luly & Dee Men's Chunky Cable Knit Polo Neck Jumper £48.95 £33.95 Save 30% Luly & Dee Men's Single-Breasted Wool Blend Overcoat £88.95 £61.95 Save 30% Luly & Dee Men's Fleece Lined Parka with Detachable Hood and Flap Pockets £74.95 £52.95 Save 29% Luly & Dee Men's Fleece Lined Bomber Jacket with Stand Collar and Washed Finish £120.95 £83.95 Save 30% Luly & Dee Men's Wide Fit Memory Foam Moccasin Slippers £45.95 £31.95 Save 30% Luly & Dee Men's Tracksuit Set Hoodie and Sweatpants £59.95 £41.95 Save 30% Luly & Dee Men's Co-Ord Tracksuit Set with Button-Front Shacket and Joggers £89.95 £62.95 Save 30% VIEW ALL SHOP THE COLLECTIONS Discover timeless styles for him & her, thoughtfully selected for every season and occasion. \\ \\ Men's DISCOVER \\ \\ Men's Jackets & Coats DISCOVER \\ \\ Women's DISCOVER \\ \\ Women's Coats & Jackets DISCOVER \\ \\ Women's Co-ords & Loungewear DISCOVER DESIGNED FOR AUTUMN / WINTER 2026 MADE FOR WHAT'S AHEAD Discover the Luly & Dee / Winter ’26 Collection, a considered selection of timeless outerwear, refined layers and everyday essentials for the colder months. Designed around versatility, understated style and effortless dressing, each piece is made to become part of your wardrobe beyond a single season. As Luly & Dee moves forward, so do our collections. AW26 marks the next chapter, with new styles, seasonal edits and considered essentials still to come. DISCOVER AW26 WORN BY THE COMMUNITY Trusted by 38,000+ customers worldwide Free Worldwide Shipping Tracking number provided Shop with Confidence Returns within 30 Days Customer Service Happy to assist Monday to Friday, 9 AM – 5 PM (GMT) Secured Payments Secure Checkout — Safe Payments Luly & Dee At Luly & Dee, we believe in a considered approach to modern dressing. Timeless design, understated details, and pieces that feel effortless to wear are at the heart of what we stand for. Inspired by classic European style, our collections for men and women are built around simplicity, versatility, and enduring appeal. We bring together refined everyday pieces designed to work naturally within your wardrobe — styles that feel relevant today and remain so season after season. Customer Support - Home - Collections - About us - Contact us - FAQs - Track your order Policies - Shipping Policy - Return & Refund policy - Terms & Conditions - Privacy policy - Payment policy Company Details CompanyAxD Projects Trade No.42037217 AddressHarm Koningstraat 40, 7742LT Coevorden, (Administrative address only – NO package returns accepted at this address) Emailsupport@lulydee.com Phone\+ 44 7460022237 Customer service Monday to Friday: 9am - 6pm (GMT/BST) Saturday and Sunday: Closed We reply within 24 hours on business days. © 2026 AxD Projects. All rights reserved. - Privacy - Refunds - Shipping - Terms - Choosing a selection results in a full page refresh. - Opens in a new window. Luly & Dee × Add 2 more items to get an extra 15% off! 15% off % 2 items 20% off % 3 items 25% off % 4 items 30% off % 5 items Your cart is empty. Continue shopping Shipping Protection· £2.95 Covers your order if it’s lost, damaged or stolen in transit Total £0.00 Checkout Free shipping & 30-day returns lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension shop.app shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension
Website information
https://lulydee.com/pages/contact
Last checked: 10/22/2026, 9:48:03 PM UTC
Contact We'd love to hear from you! If you need any help, have questions about your order, or need assistance with a return, feel free to contact us by filling out the form below or reaching out directly. Our support team will get back to you as soon as possible. Contact Information - Store Name: Luly & Dee - Company Name: AxD Projects - Company Registration Number (KvK): 42037217 - Email: support@lulydee.com - Phone: +44 7460022237 - Support Hours: Monday to Friday, 09:00 – 17:00 (GMT) - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – No package returns accepted at this location) Or fill out the form below! Contact form Name Email \ Phone number Comment Send Luly & Dee At Luly & Dee, we believe in a considered approach to modern dressing. Timeless design, understated details, and pieces that feel effortless to wear are at the heart of what we stand for. Inspired by classic European style, our collections for men and women are built around simplicity, versatility, and enduring appeal. We bring together refined everyday pieces designed to work naturally within your wardrobe — styles that feel relevant today and remain so season after season. Customer Support - Home - Collections - About us - Contact us - FAQs - Track your order Policies - Shipping Policy - Return & Refund policy - Terms & Conditions - Privacy policy - Payment policy Company Details CompanyAxD Projects Trade No.42037217 AddressHarm Koningstraat 40, 7742LT Coevorden, (Administrative address only – NO package returns accepted at this address) Emailsupport@lulydee.com Phone\+ 44 7460022237 Customer service Monday to Friday: 9am - 6pm (GMT/BST) Saturday and Sunday: Closed We reply within 24 hours on business days. © 2026 AxD Projects. All rights reserved. - Privacy - Refunds - Shipping - Terms - Choosing a selection results in a full page refresh. - Opens in a new window. Luly & Dee × Add 2 more items to get an extra 15% off! 15% off % 2 items 20% off % 3 items 25% off % 4 items 30% off % 5 items Your cart is empty. Continue shopping Shipping Protection· £2.95 Covers your order if it’s lost, damaged or stolen in transit Total £0.00 Checkout Free shipping & 30-day returns lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension shop.app shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension
Website policies
https://lulydee.com/pages/return-refund-policy
Last checked: 10/22/2026, 9:48:03 PM UTC
Return & Refund Policy Last updated: August 2026 This Return and Refund Policy explains how you can return items and receive a refund when you shop at Luly & Dee. Scope and Contact Details If you have any questions about returns or refunds, you can contact us: - Customer Care Email: support@lulydee.com - Customer Care Phone: +44 7460022237 - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – No returns accepted at this location) - Support Hours: Monday to Friday, 09:00 to 17:00 (GMT) Policy Overview - Return Window: You may request a return within 30 days from the date you receive your order. - Refund Processing Time: Refunds are processed within 10 business days after we receive and inspect your return. - Return Shipping Costs: Return shipping is paid by the customer, unless the return is due to our error or a defective item. This policy is in addition to your statutory rights under UK consumer law, including your right to cancel most online purchases within 14 days of delivery. Order Cancellation - You may cancel your order within two hours of purchase by contacting our customer service team. - If your order has already been processed or shipped, it cannot be cancelled mid-transit. You can still return the items by following the return procedure below once received. - If you wish to exercise your legal right to cancel within 14 days of receiving your order, please clearly inform us by email at support@lulydee.com and return the items to us following our instructions. Return Conditions We accept returns under the following conditions: - Items must be returned within 30 days of delivery. - Items must be unused, unworn, in their original condition, with all tags attached, and in the original packaging. - Proof of purchase (order number or email receipt) is required. - Hygiene Exceptions: Certain items cannot be returned due to hygiene reasons unless unopened and unused (such as underwear, swimwear, or personalized items), unless they are faulty. We reserve the right to refuse returns that do not meet these conditions or fall outside the return period, except where statutory consumer rights require otherwise. How to Return an Item 1. Contact Customer Service Send an email to support@lulydee.com with your order number, the item you wish to return, the reason for return, and clear photos if there is damage or a defect. 2. Obtain Return Authorisation Our support team will provide you with official return instructions and authorization details. 3. Prepare the Parcel Place the item securely in its original packaging with all tags attached and include your order details. 4. Ship the Parcel Use a tracked shipping method and keep proof of postage. Return shipping costs are your responsibility unless the item is defective, damaged, or incorrect. > Return Destination Address: > > Recipient: Liu Changxing > > Address: No.2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town > > Zip Code: 310000 > > Province: Zhejiang > > Country: China Please note: Items sent back to us without first requesting a return via email will not be accepted. Refund Policy - Inspection: Once we receive your returned parcel, we will inspect the item within 7 business days and notify you via email whether your refund has been approved. - Payout: Approved refunds are issued directly to your original payment method within 10 business days after approval. - Delays: If you have not received your refund after the indicated timeframe, please check with your bank or payment provider first. If you still require assistance, please contact us at support@lulydee.com. Exchange Policy - Defective or Incorrect Items: We offer free exchanges or replacements for defective or incorrect items. Contact us within 30 days of delivery with photographic proof, and we will cover the return shipping costs. - Size Exchanges: For size exchanges, please return the original item following this policy and place a new order on our store for the desired size. Exceptions and Special Cases - Damaged or Defective Items: If your order arrives damaged, please contact us within 48 hours of receipt at support@lulydee.com with photos of the damaged item and packaging. We will arrange a free replacement or a full refund. - Incorrect Item Received: If you receive an item different from what you ordered, contact us immediately. We will cover the return shipping costs and send the correct item. - Lost Parcel: If your parcel does not arrive within the estimated delivery timeframe, please contact us. We will investigate with the carrier and, if confirmed lost, arrange a free replacement or full refund. Processing Timeframes Summary | Stage | Timeframe | | --- | --- | | Time to Initiate Return | Within 30 days after receiving your order | | Time to Inspect Returns | Within 7 business days after parcel arrival | | Time to Issue Refund | Within 10 business days after approval | Company Information - Store Name: Luly & Dee - Company Name: AxD Projects - Company Registration Number (KvK): 42037217 - Customer Support Email: support@lulydee.com - Customer Support Phone: +44 7460022237 - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – No package returns accepted here) Luly & Dee At Luly & Dee, we believe in a considered approach to modern dressing. Timeless design, understated details, and pieces that feel effortless to wear are at the heart of what we stand for. Inspired by classic European style, our collections for men and women are built around simplicity, versatility, and enduring appeal. We bring together refined everyday pieces designed to work naturally within your wardrobe — styles that feel relevant today and remain so season after season. Customer Support - Home - Collections - About us - Contact us - FAQs - Track your order Policies - Shipping Policy - Return & Refund policy - Terms & Conditions - Privacy policy
Website policies
https://lulydee.com/policies/refund-policy
Last checked: 10/22/2026, 9:48:03 PM UTC
Refund policy Return & Refund Policy Last updated: August 2026 This Return and Refund Policy explains how you can return items and receive a refund when you shop at Luly & Dee. Scope and Contact Details If you have any questions about returns or refunds, you can contact us: - Customer Care Email: info@lulydee.com - Customer Care Phone: +44 7460022237 - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – No returns accepted at this location) - Support Hours: Monday to Friday, 09:00 to 17:00 (GMT) Policy Overview - Return Window: You may request a return within 30 days from the date you receive your order. - Refund Processing Time: Refunds are processed within 10 business days after we receive and inspect your return. - Return Shipping Costs: Return shipping is paid by the customer, unless the return is due to our error or a defective item. This policy is in addition to your statutory rights under UK consumer law, including your right to cancel most online purchases within 14 days of delivery. Order Cancellation - You may cancel your order within two hours of purchase by contacting our customer service team. - If your order has already been processed or shipped, it cannot be cancelled mid-transit. You can still return the items by following the return procedure below once received. - If you wish to exercise your legal right to cancel within 14 days of receiving your order, please clearly inform us by email at info@lulydee.com and return the items to us following our instructions. Return Conditions We accept returns under the following conditions: - Items must be returned within 30 days of delivery. - Items must be unused, unworn, in their original condition, with all tags attached, and in the original packaging. - Proof of purchase (order number or email receipt) is required. - Hygiene Exceptions: Certain items cannot be returned due to hygiene reasons unless unopened and unused (such as underwear, swimwear, or personalized items), unless they are faulty. We reserve the right to refuse returns that do not meet these conditions or fall outside the return period, except where statutory consumer rights require otherwise. How to Return an Item 1. Contact Customer Service Send an email to info@lulydee.com with your order number, the item you wish to return, the reason for return, and clear photos if there is damage or a defect. 2. Obtain Return Authorisation Our support team will provide you with official return instructions and authorization details. 3. Prepare the Parcel Place the item securely in its original packaging with all tags attached and include your order details. 4. Ship the Parcel Use a tracked shipping method and keep proof of postage. Return shipping costs are your responsibility unless the item is defective, damaged, or incorrect. > Return Destination Address: > > Recipient: Liu Changxing > > Address: No.2 freight elevator on the west side of the 3rd floor, upstairs, Yuantong Express, No. 409, Suxi, Yiwu Town > > Zip Code: 310000 > > Province: Zhejiang > > Country: China Please note: Items sent back to us without first requesting a return via email will not be accepted. Refund Policy - Inspection: Once we receive your returned parcel, we will inspect the item within 7 business days and notify you via email whether your refund has been approved. - Payout: Approved refunds are issued directly to your original payment method within 10 business days after approval. - Delays: If you have not received your refund after the indicated timeframe, please check with your bank or payment provider first. If you still require assistance, please contact us at info@lulydee.com. Exchange Policy - Defective or Incorrect Items: We offer free exchanges or replacements for defective or incorrect items. Contact us within 30 days of delivery with photographic proof, and we will cover the return shipping costs. - Size Exchanges: For size exchanges, please return the original item following this policy and place a new order on our store for the desired size. Exceptions and Special Cases - Damaged or Defective Items: If your order arrives damaged, please contact us within 48 hours of receipt at info@lulydee.com with photos of the damaged item and packaging. We will arrange a free replacement or a full refund. - Incorrect Item Received: If you receive an item different from what you ordered, contact us immediately. We will cover the return shipping costs and send the correct item. - Lost Parcel: If your parcel does not arrive within the estimated delivery timeframe, please contact us. We will investigate with the carrier and, if confirmed lost, arrange a free replacement or full refund. Processing Timeframes Summary | Stage | Timeframe | | --- | --- | | Time to Initiate Return | Within 30 days after receiving your order | | Time to Inspect Returns | Within 7 business days after parcel arrival | | Time to Issue Refund | Within 10 business days after approval | Company Information - Store Name: Luly & Dee - Company Name: AxD Projects - Company Registration Number (KvK): 42037217 - Customer Support Email: info@lulydee.com - Customer Support Phone: +44 7460022237 - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – No package returns accepted here) Luly & Dee At Luly & Dee, we believe in a considered approach to modern dressing. Timeless design, understated details, and pieces that feel effortless to wear are at the heart of what we stand for. Inspired by classic European style, our collections for men and women are built around simplicity, versatility, and enduring appeal. We bring together refined everyday pieces designed to work naturally within your wardrobe — styles that feel relevant today and remain so season after season. Customer Support - Home - Collections - About us - Contact us - FAQs - Track your order Policies - Shipping Policy - Return & Refund policy - Terms & Conditions - Privacy policy - Pa
Website policies
https://lulydee.com/policies/shipping-policy
Last checked: 10/22/2026, 9:48:03 PM UTC
Shipping policy Shipping & Delivery Policy Last updated: August 2026 Who We Are Luly & Dee (“we”, “our”, or “us”) operates the website lulydee.com. Our goal is to provide a clear, reliable, and transparent shipping process so you know exactly what to expect when you place an order with us. Shipping Fees - Standard Shipping: Free on all orders. Shipping Area We currently ship to addresses within the United Kingdom only. We expect to expand our delivery zones in the future and will update this policy accordingly. Order Processing Times - Orders are prepared within 0 to 1 business day (Monday to Friday). - Orders placed before 22:00 (GMT) are usually processed the same working day. Orders placed after 22:00 are processed on the next business day. - Orders are not processed on weekends or public holidays. Delivery Times - Once shipped, orders are typically delivered within 6 to 10 business days (dispatched from our international warehouses in Asia). - The estimated total delivery time is therefore between 6 and 11 business days, depending on your location and carrier conditions. - Please note: These timeframes are estimates and cannot be guaranteed during busy peak seasons or customs holds. Shipping Process - We work with trusted carriers such as Royal Mail, DHL, Evri and FedEx. - When your order has been dispatched, you will receive an email confirmation containing your tracking information so you can follow your parcel online. Lost or Damaged Parcels - Damaged Items: If your order arrives damaged, please contact us within 48 hours of receiving your parcel at info@lulydee.com. Please include clear photos of both the outer packaging and the damaged item so we can offer an immediate solution. - Lost Parcels: If you believe your parcel is lost, contact us as soon as possible so we can investigate with the carrier and arrange a replacement or refund where appropriate. Returns For full details on how to return items, return addresses, and eligibility conditions, please refer to our Refund & Return Policy. Company Information - Store Name: Luly & Dee - Company Name: AxD Projects - Company Registration (KvK): 42037217 - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – NO package returns accepted at this address) - Customer Care Email: info@lulydee.com - Customer Care Phone: +44 7460022237 Luly & Dee At Luly & Dee, we believe in a considered approach to modern dressing. Timeless design, understated details, and pieces that feel effortless to wear are at the heart of what we stand for. Inspired by classic European style, our collections for men and women are built around simplicity, versatility, and enduring appeal. We bring together refined everyday pieces designed to work naturally within your wardrobe — styles that feel relevant today and remain so season after season. Customer Support - Home - Collections - About us - Contact us - FAQs - Track your order Policies - Shipping Policy - Return & Refund policy - Terms & Conditions - Privacy policy - Payment policy Company Details CompanyAxD Projects Trade No.42037217 AddressHarm Koningstraat 40, 7742LT Coevorden, (Administrative address only – NO package returns accepted at this address) Emailsupport@lulydee.com Phone\+ 44 7460022237 Customer service Monday to Friday: 9am - 6pm (GMT/BST) Saturday and Sunday: Closed We reply within 24 hours on business days. © 2026 AxD Projects. All rights reserved. - Privacy - Refunds - Shipping - Terms - Choosing a selection results in a full page refresh. - Opens in a new window. Luly & Dee × Add 2 more items to get an extra 15% off! 15% off % 2 items 20% off % 3 items 25% off % 4 items 30% off % 5 items Your cart is empty. Continue shopping Shipping Protection· £2.95 Covers your order if it’s lost, damaged or stolen in transit Total £0.00 Checkout Free shipping & 30-day returns lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension shop.app shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension
Website policies
https://lulydee.com/policies/terms-of-service
Last checked: 10/22/2026, 9:48:03 PM UTC
Terms of service General Terms and Conditions TERMS AND CONDITIONS – LULY & DEE 1\. Introduction 1.1 These terms and conditions apply to the use of our website and to all purchases of products offered through Luly & Dee. 1.2 The definitions and interpretations of these terms can be found in section 16. 2\. Consent & Use of Website 2.1 By visiting our website, purchasing a product, or contacting us, you represent and warrant that: (a) You are a natural person and at least 18 years old; (b) You are legally authorised to enter into a binding agreement; (c) You have read, understood, and agreed to these terms and our Privacy Policy. 2.2 You confirm that you use this website solely to purchase products for personal, non-commercial use as a private individual. 3\. Prices & Import Duties 3.1 All prices displayed on our website are inclusive of VAT where applicable. 3.2 Products are sourced and dispatched directly from our international suppliers in Asia. 3.3 Custom clearance and import procedures are handled in accordance with UK trade regulations. Customers will not be unexpectedly charged for standard import fees unless explicitly stated prior to purchase. 3.4 We make every effort to ensure prices and descriptions are accurate. In the event of an obvious pricing error, we reserve the right to notify you and cancel or amend the order before dispatch. 4\. Orders & Contract Formation 4.1 Placing an order constitutes an offer to purchase a product. 4.2 A legally binding contract is formed only when we issue an official Order Confirmation via email. 4.3 If your order contains multiple products, they may be shipped separately depending on inventory and supplier dispatch location. 4.4 We reserve the right to decline or cancel any order prior to dispatch for reasons including stock unavailability, suspicious activity, or pricing errors. In such cases, a full refund will be issued immediately. 5\. Payment 5.1 Payments must be made via the secure payment gateways provided at checkout. 5.2 We are not responsible for unauthorized payment card usage or bank charges incurred during transaction processing. 6\. Shipping & Delivery 6.1 Estimated delivery times (typically 6 to 12 business days after dispatch) are provided at checkout. 6.2 Because goods are dispatched from international warehouses in Asia, unexpected delays caused by logistics, weather, or customs inspections may occasionally occur. 6.3 Risk in the products passes to you upon physical delivery to the provided shipping address. 7\. Order Cancellations & Amendments 7.1 Orders are transmitted to our fulfillment centers automatically. Therefore, once an order is packed or dispatched, it cannot be cancelled or amended in transit. 7.2 If your package is already on its way, please wait until you receive the package and follow our return procedure as outlined in section 9. 7.3 If a package is significantly delayed beyond standard logistics timeframes (exceeding 30 calendar days from dispatch), please contact us at info@lulydee.com for an investigation and potential replacement or refund. 8\. Defective or Damaged Products 8.1 Product images on our website are for illustrative purposes; slight color variations may occur due to lighting or screen displays. 8.2 If you receive a damaged, defective, or incorrect item, you must notify us immediately at info@lulydee.com with your order number, a description of the issue, and photographic evidence. 8.3 Upon verification, Luly & Dee will, at our discretion, either dispatch a free replacement or issue a full refund. 9\. Returns & Refunds (Statutory Rights) 9.1 In compliance with UK Consumer Rights regulations, you have a statutory right to cancel your purchase within 14 days of receiving your item. 9.2 To initiate a return, you must contact customer service at info@lulydee.com prior to returning any package. Unsolicited returns sent without prior authorization will not be processed. 9.3 Items must be returned unworn, unwashed, with all original tags attached, and in their original packaging. 9.4 Unless the item is defective or shipped in error, return shipping costs are the responsibility of the customer. 9.5 Refunds will be issued within 7 to 14 days of physically receiving and inspecting the returned merchandise. 10\. Discount Vouchers & Promotions 10.1 Promotional discount codes must be entered at checkout prior to finalizing payment. 10.2 Discount codes cannot be applied retrospectively, cannot be combined with other offers unless specified, and hold no cash value. 11\. Prohibited Website Use 11.1 You must not misuse this website. Prohibited actions include: (a) Engaging in unlawful, fraudulent, or harmful activities; (b) Introducing viruses, malware, keyloggers, or other malicious software; (c) Conducting automated data collection (such as web scraping or data mining) without express written permission; (d) Attempting unauthorized access to our servers, databases, or website infrastructure. 11.2 Breaching these conditions may result in immediate termination of your access and reporting to law enforcement authorities. 12\. Intellectual Property All website code, branding, logos, text, and imagery are the exclusive property of Luly & Dee (or its licensors) and are protected by international copyright laws. Unauthorized reproduction or commercial use is strictly prohibited. 13\. Limitation of Liability 13.1 To the fullest extent permitted by law, Luly & Dee shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products. 13.2 Nothing in these terms excludes or limits our liability for death, personal injury caused by negligence, or statutory consumer rights guaranteed under UK law. 14\. Force Majeure We are not liable for any failure or delay in fulfilling our obligations caused by events outside our reasonable control, including natural disasters, severe weather, global logistics disruptions, strikes, or government restrictions. 15\. Changes to Terms
Website information
https://lulydee.com/pages/about-us
Last checked: 10/22/2026, 9:48:03 PM UTC
About Us About Luly & Dee \| London Chic & Everyday Elegance > "Capturing the vibrant spirit, timeless sophistication, and effortless charm of London style." Welcome to Luly & Dee. We are an online fashion and lifestyle boutique founded on a deep appreciation for refined design, versatile wardrobe essentials, and the iconic street style of the UK's fashion capital. Whether you are looking for timeless classics to build your capsule wardrobe or standout pieces to elevate your daily style, Luly & Dee brings you a thoughtfully curated selection designed to empower your everyday confidence. Our Story & Inspiration Luly & Dee was created out of a desire to bridge the gap between high-end aesthetic appeal and accessible everyday wear. While our roots and administration span across Europe, our heart and design philosophy are deeply anchored in the energy of London. From the tailored elegance of Mayfair and the historic charm of Kensington to the artistic, trendsetting streets of Shoreditch, London's dynamic culture serves as our constant muse. We translate that distinctive British flair into a carefully chosen collection that feels sophisticated yet effortlessly wearable—no matter where in the world you are. What Defines Us At Luly & Dee, we believe that great fashion should adapt to your life, not the other way around. Here is what drives everything we do: - Thoughtful Curation & Quality: We do not believe in fast, throwaway trends. Each item in our store is handpicked for its quality, versatility, and enduring design, ensuring it remains a favorite in your wardrobe season after season. - Effortless Sophistication: Our aesthetic centers around clean lines, comfortable fits, and subtle details that make looking put-together completely seamless. - A Personal, Reliable Experience: As a modern e-commerce brand, we prioritize clarity, transparency, and top-tier customer care. We are committed to making your shopping journey smooth, pleasant, and inspiring from browsing to delivery. Join the Luly & Dee Community Thank you for choosing to explore our world. We are continuously expanding our collections and refining our offerings to serve you best. Follow along with our journey, and let us help you express your unique style with confidence and ease. If you ever have a question about sizing, styling, or your order, our dedicated customer service team is always here to help. Love, Team Luly & Dee Company & Contact Information - Store Name: Luly & Dee - Company Name: AxD Projects - Chamber of Commerce (KvK): 42037217 - Customer Care Email: support@lulydee.com - Customer Care Phone: +44 7460022237 - Business Address: Harm Koningstraat 40, 7742LT, Coevorden, Netherlands (Administrative address only – NO package returns accepted at this address) Luly & Dee At Luly & Dee, we believe in a considered approach to modern dressing. Timeless design, understated details, and pieces that feel effortless to wear are at the heart of what we stand for. Inspired by classic European style, our collections for men and women are built around simplicity, versatility, and enduring appeal. We bring together refined everyday pieces designed to work naturally within your wardrobe — styles that feel relevant today and remain so season after season. Customer Support - Home - Collections - About us - Contact us - FAQs - Track your order Policies - Shipping Policy - Return & Refund policy - Terms & Conditions - Privacy policy - Payment policy Company Details CompanyAxD Projects Trade No.42037217 AddressHarm Koningstraat 40, 7742LT Coevorden, (Administrative address only – NO package returns accepted at this address) Emailsupport@lulydee.com Phone\+ 44 7460022237 Customer service Monday to Friday: 9am - 6pm (GMT/BST) Saturday and Sunday: Closed We reply within 24 hours on business days. © 2026 AxD Projects. All rights reserved. - Privacy - Refunds - Shipping - Terms - Choosing a selection results in a full page refresh. - Opens in a new window. Luly & Dee × Add 2 more items to get an extra 15% off! 15% off % 2 items 20% off % 3 items 25% off % 4 items 30% off % 5 items Your cart is empty. Continue shopping Shipping Protection· £2.95 Covers your order if it’s lost, damaged or stolen in transit Total £0.00 Checkout Free shipping & 30-day returns lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension lulydee.com lulydee.com is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension shop.app shop.app is blocked This page has been blocked by an extension - Try disabling your extensions. ERR\BLOCKED\BY\CLIENT Reload This page has been blocked by an extension
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