Lower observed risk

modernk9.ca

This site scores 80/100 with medium confidence. Customers rate it 4.7/5 on Google (315 reviews). Buyers praise: High-quality and affordable variety of raw pet food products. Common complaint: Allegation of inconsistent meat quality, odor issues, and product variance in specific batches. A refund policy is published.

"The research agent places this store at 80/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

80
Estimated trust/ 100
Lower observed risk

medium confidence estimate

ONLYREPUTABLE
PDF Exported
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modernk9.ca

Lower observed risk
Website report

This site scores 80/100 with medium confidence. Customers rate it 4.7/5 on Google (315 reviews). Buyers praise: High-quality and affordable variety of raw pet food products. Common complaint: Allegation of inconsistent meat quality, odor issues, and product variance in specific batches. A refund policy is published.

80

Estimated trust score / 100

Lower observed risk

The research agent places this store at 80/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.

Information checked: 10/17/2026, 11:35:01 PM UTC. Report saved: 10/17/2026, 11:35:01 PM UTC.

We could read 11 sources for this report. Confidence in the score: medium. Downloading this report does not check the website again.

Domain Age
2388 days (registered 2020-04-03)
Connection security
Certificate not checked
Server Location
Hosting location not checked

What this means for you

"The research agent places this store at 80/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."

Trust

68/100

The business maintains transparent contact details and clear policies for their retail and e-commerce operations. Returns are accepted under specific, articulated conditions. No evidence of deceptive identity practices was found.

Customer feedback

90/100

The business enjoys strong, positive feedback from over 300 reviewers. Customers frequently praise the knowledgeable staff and product quality. Isolated negative experiences, such as past product issues, appear to have been handled appropriately by the company.

Credibility

70/100

The business is a well-established entity with a physical retail and warehouse presence in Calgary since 2020. Independent listings confirm the business details and address.

Before you decide

This report does not confirm specific problems, but it cannot guarantee a safe purchase. Check the business and refund terms, and use a payment method with buyer protection.

The customer picture

Google: 4.7/5 from 315 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs.

google: 4.7/5 from 315 reviews

This is a customer rating for the matched listing. Last checked: 10/17/2026, 11:33:39 PM UTC.

https://www.google.com/maps/search/?api=1&query=Modern%20K9&query_place_id=ChIJayuC6YV5cVMRoj9D24kp8KE

Common Complaints
• Allegation of inconsistent meat quality, odor issues, and product variance in specific batches.
• Isolated report of a missing item from an order, though the customer noted a prompt refund was provided.
Common Praises
• High-quality and affordable variety of raw pet food products.
• Helpful, friendly, and knowledgeable staff who provide expert guidance.

What we could not confirm, and where to read more

  • Website pages: We could only read part of the available information.
  • Reddit discussions: This part of the check was not run.
  • Trustpilot reviews: We did not find usable information in this search. It may exist elsewhere.
  • Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • Trustpilot: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
  • The score is an estimate, not a guarantee. Missing information is not evidence of a scam.

Domain registration record

https://rdap.ca.fury.ca/rdap/domain/modernk9.ca

Last checked: 10/17/2026, 11:33:27 PM UTC

The domain was registered on April 3, 2020. Its registration company is Go Daddy Domains Canada, Inc. Registration does not confirm that a business is trustworthy.

Website information

https://www.modernk9.ca/pages/contact-us

Last checked: 10/17/2026, 11:34:54 PM UTC

CONTACT US – Modern K9 Skip to content Continue shopping Your Order You have no items in your cart You might like SAFE-SEA - Green lipped mussel oil for dogs $43.00 Full details PROTECT - Soil based probiotics From $38.00 Show options Close Close CALGARY Open 9:30 AM to 7:00 PM - 7 days-a-week! 121 - 10555 48 Street SE - Calgary, Alberta Phone: (877) 671-0219 calgary@modernk9.ca Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees will not be held liable nor responsible for any products sold once they leave our care and custody. For refund/exchange info please refer to our Refund Policy Copyright © 2026 Modern K9 Powered by Shopify ✕ ✕ Important Info 𐄂 FirstMate Large Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. FirstMate Small Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Kasiks excluded. Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. Acana Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Acana Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Bully Stick - 12" Buy 12 get 1 Free Bully Stick - 24" Buy 12 get 1 Free Bully Stick - 6" Buy 12 get 1 Free Bully Sticks - Braided 12" Buy 12 get 1 Free Back2Raw 12 LB Buy 12 get the 13th box of equal or lesser value free. Login to start using our punch-cards.. Our Punch-Cards | Modern K9 Points

Customer review source

https://www.google.com/maps/search/?api=1&query=Modern%20K9&query_place_id=ChIJayuC6YV5cVMRoj9D24kp8KE

Last checked: 10/17/2026, 11:33:39 PM UTC

The matched Google listing showed 4.7/5 from 315 reviews. Saved customer comments (not independently confirmed): One of the best prices in town for raw dog food. Its where I get mine | Amazing friendly staff, very knowledgeable about their foods and the animals that they service. Good selection. | Great selection and service | I absolutely love this store! They are always so helpful & knowledgeable. Great selection of food, supplements, chews & treats! I am pretty knew to the raw diet world but these guys make it easy! Their store hours are fantastic, they are fast, efficient and they even offer delivery. | If you haven’t switch your dog to real food - get on it now ! Here’s your natural food supply store. Best quality | I've been a Modern K9 customer for a couple years now and I've been feeding raw for 13 years. Having a pack of 6 dogs, affordability is always my main factor when I'm shopping around for raw food. Over the years I've often seen poor quality with affordability. Luckily with the variety of Modern K9 blends I don't have to worry about sacrificing quality for affordability! They really are a one stop shop for all your raw food needs. Delivery service has always been excellent, customer service is top notch and the points system and sale/clearance items have helped me continue to feed raw even when unexpected bills come up. | Excellent store friendly and helpful staff and our girl Luna loved it. | Good quality food my dog loves. The customer service is also top notch. They helped me sort out my account over the phone and my online order was ready for pickp within an hour | Good for all things raw dog food and its all at a great price. The company cares about there customers, quality products, next day delivery everytime I place an order its always delivered the very next day right to my front door. To Order on there website is super easy. All in all this is a great company il always buy from them. My dog loves everything hes tried so far from them. Thank you modern k9. | This is a hidden gem! Great selection, great staff great prices. Very cute store support local! | Always friendly and great pricing. | If you are looking for the best raw dog and cat food around, this is your place. My older brother got me switching all my animals over after I stayed with him and his vibrant pup, Lenny, and I am pretty sure they are all very happy he did! Everyone who works at this location is so incredibly kind and helpful. I would give Modern K9 ten stars if I could. Love you guys! - Jayne, Bailey (cocker spaniel), Bella (yorkie) & Simba (rag doll kitty) | Best place in the city to buy raw pet food, huge variety of proteins and mixes and great pricing. The staff is very knowledgeable and has a sighthound expert staff member named Kodie. | The best place for dogs raw diet | Great staff, quality products and a huge variety. My dogs love when I come home from Modern! | Awesome place to get Raw dog food and treats. | Very helpful and courteous staff! | Great place to get your dog supplies, all the staff know their stuff! Prices are also good for what you get | Super knowledgeable. Very happy with the staff and products we purchased. | I ordered my orange Ruffland intermediate dog crate from Modern K9 and with their free shipping to BC made it more economical for me as I was tired of buying $200 dog crates from big box pet stores that the door latch is so cheap they break in under a year of regular use. The Ruffland while expensive is a high quality crate plus its safety with in the car is hard to beat so feeling that my dog is much safer in the car should we get into a really bad accident. | update I’ve been feeding my dogs raw from Modern K9 for 6 years now and quality of their food is unmatchable. I’ve feed 2 of my dogs their food since they were 8 weeks old and one starting at 2 years old and all 3 of them are doing amazing. Although they now have a house blend instead of complete k9, their house blend is actually way better. My dogs have amazing coats, amazing teeth and just thriving on eating whole healthy food. Amazing place to get raw food for your dog! They carry complete k9 which is what I have been feeding my dogs for years and they also carry everything your dog would need from excellent quality shampoos to supplements. I honestly wouldn't trust anyone else with feeding my dogs. My dogs having been thriving on the food and I never have to worry about their health. They also have amazing customer service I recommend them to everyone I know. | Super friendky, knowledgeable and helpful staff! | They are very knowledgeable and my dogs love the food. Plus the material flakes. | Good price-value ratio for raw food, big variety of dog accessories | Differnt dogs can’t believe it love this place | Big thank you to the team at Modern K9 for the outstanding customer service today. They were kind enough to let me bring my SUV to the store and test-fit a RuffLand kennel to ensure I’m ordering the correct size and configuration for their upcoming inventory batch. That level of care and patience made the whole process incredibly reassuring. It’s clear they genuinely care about helping customers make the right decision. I’ll absolutely be ordering from their next shipment and am looking forward to supporting them long term. Highly recommend Modern K9 if you’re looking for knowledgeable, thoughtful service. | Helpful staff, very informative, good quality food | Great product that my dog loves. His coat is shiny and soft and he has put on weight since starting this diet. I had some delivery issues that were

Website policies

https://modernk9.ca/pages/raw-food-returns

Last checked: 10/17/2026, 11:34:54 PM UTC

Raw Food Returns – Modern K9 Skip to content Continue shopping Your Order You have no items in your cart You might like SAFE-SEA - Green lipped mussel oil for dogs $43.00 Full details PROTECT - Soil based probiotics From $38.00 Show options Close Close Raw Food Returns We are pleased to offer a 30 day satisfaction guarantee on raw food! We can accept returns under the following guidelines: With in 30 days of purchase to the original form of payment or store credit In the original packaging (bag or box) Frozen, with no evidence of thawing In-store only, even delivered orders Product is pro-rated by the pound. \ Modern K9 reserves the right to refuse any returns or exchange of raw food for any reason. Please keep in mind that no raw food that is returned will ever be resold. We stand behind the quality of our products and you can have full confidence in the way our food is processed and handled. You can reach us by email (customerservice@modernk9.ca) with any questions you may have. You can also text or call 877-671-0219. \ pro-rated would apply to products that are sold only by the case or box. K9 Choice, Back2Raw and some other prepackaged products. Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees will not be held liable nor responsible for any products sold once they leave our care and custody. For refund/exchange info please refer to our Refund Policy Copyright © 2026 Modern K9 Powered by Shopify 𐄂 FirstMate Large Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. FirstMate Small Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Kasiks excluded. Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. Acana Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Acana Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Bully Stick - 12" Buy 12 get 1 Free Bully Stick - 24" Buy 12 get 1 Free Bully Stick - 6" Buy 12 get 1 Free Bully Sticks - Braided 12" Buy 12 get 1 Free Back2Raw 12 LB Buy 12 get the 13th box of equal or lesser value free. Login to start using our punch-cards.. Our Punch-Cards | ✕ ✕ Important Info Modern K9 Points

Website information

https://modernk9.ca/

Last checked: 10/17/2026, 11:34:54 PM UTC

Modern K9 Skip to content Continue shopping Your Order You have no items in your cart You might like SAFE-SEA - Green lipped mussel oil for dogs $43.00 Full details PROTECT - Soil based probiotics From $38.00 Show options Close Close In-Store Pick Up Open 7 days a Week Local Delivery Free over $100 Same Day Delivery Calgary City Limits Only Points on Every Order! 1 point per $ spent What's On Sale This Week? CLICK HERE TO SEE ALL PRODUCTS IN THIS COLLECTION Carino Omega 3 Harp Seal Oil From $22.00 DOFU - Cereal Cat Litter 2.5 KG $12.90 DOFU - Coffee And Bean Cat Litter From $12.90 DOFU - Tofu Cat Litter From $12.90 Save 11% Rawbone - Rabbit Dinner Meal $9.75 $11.00 Raw Pet Food Selection Raw Pet Food Back2Raw Dogs Choice Raw Bones & Chews Happy Days Dairy K9 Choice RawBone Pet Food Co. Just Arrived! CLICK HERE TO SEE ALL PRODUCTS IN THIS COLLECTION Halloween Bow Tie $15.00 Halloween Bandana $25.00 ET 300 Mini Educator 1/2 Mile Remote E-Collar From $145.00 Cast Iron Dog & Pet Signs From $8.00 Bone-Shaped Cast Iron Hook $12.00 Guard Dog - Metal Door Liner From $106.00 Gift Tag: Holiday Dogs Hang Tag (Set of 8) $14.00 Tea Towel: Holiday O Christmas Tree $28.00 Festive Furry Friends Holiday Cards $6.50 Winged Comfort Pads $52.00 Sweet Kennel Door Lock Kit $80.00 Open Farm GoodBowl Roll - Turkey & Salmon - 28oz $20.00 Other Collections CLICK HERE TO SEE ALL PRODUCTS IN THIS COLLECTION Christmas with Pets 🎄 Dry Treats & Chews Dry Food - Kibble Enrichment Feeding Supplements E-Collar Technologies Leashes, Collars & Harnesses Pet Dental Clinic Staff Favorites! RuffLand Performance Kennels Clearance CLICK HERE TO SEE ALL PRODUCTS IN THIS COLLECTION Save 50% Wellmark Nutraceuticals- Kidney Supplement -100g \CLEARANCE\ $15.00 $30.00 Adjustable Comfort Collar From $25.00 Martingale Collar From $28.00 Save 59% Mendota - Ez Trainer From $12.00 $29.00 Save 20% Whole Rabbit - Skinned $28.00 $35.00 Save 49% Air Tag Holder $10.00 $19.50 Save 29% Magnetic Tugs $39.00 $55.00 Save 25% e 76% Biothane Collar with Magnetic Buckle $10.00 $42.00 Save 23% Lint Roller Hanger $17.00 $22.00 Save 23% Single Leash Hook $27.00 $35.00 Save 50% Puppy Saucer From $20.00 $40.00 Save 40% SiliDog - Silent Pet Tag! $12.50 $21.00 Save 24% Limited Edition Qwizl Treat Toy -LAVENDER $25.00 $33.00 Canadian Brands Modern K9 Blends Dogs Choice Acana Orijen K9 Choice J-Conn Farms FirstMate 🍁 RawBone Pet Food Co. Blends for Life MYCO Pet Dandylion MIMI & SOSO Angel Tugs Grand Valley Quail Open Range This & That Happy Days Dairy Born to Run Wild Husky Co. Modern K9 121 10555 48 St SE Calgary, Alberta 877- 671-0219 OPEN 7 DAYS A WEEK! 9:30 AM - 7:00 PM Directions Established in May 2020, Modern K9 is one-of-a-kind. With over 8,500 cubic feet of walk in freezer space, we are the only ones keeping large quantities of raw pet food in stock. Not only can you find all the raw pet food you are looking for, but you can also find all sorts of quality supplements, dog training gear, and unique toys not found in other pet stores. Did we mention our amazing store hours? We're open every day, from 9:30am to 7:00pm, no pre-orders required. Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees will not be held liable nor responsible for any products sold once they leave our care and custody. For refund/exchange info please refer to our Refund Policy Copyright © 2026 Modern K9 Powered by Shopify 𐄂 FirstMate Large Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. FirstMate Small Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Kasiks excluded. Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. Acana Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Acana Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Bully Stick - 12" Buy 12 get 1 Free Bully Stick - 24" Buy 12 get 1 Free Bully Stick - 6" Buy 12 get 1 Free Bully Sticks - Braided 12" Buy 12 get 1 Free Back2Raw 12 LB Buy 12 get the 13th box of equal or lesser value free. Login to start using our punch-cards.. Our Punch-Cards | ✕ ✕ Important Info Modern K9 Points

Website policies

https://modernk9.ca/policies/refund-policy

Last checked: 10/17/2026, 11:34:54 PM UTC

Refund policy DISCLAIMER | Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees, will not be held liable nor responsible for any products sold once they leave our care and custody. We accept returns within 30 days on raw food that is frozen, and in the original packaging. Please click here for more details. We do not accept returns on any electronic items, RuffLand products, and clearance items. Shipping and credit card processing fees (5%) are non-refundable. Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees will not be held liable nor responsible for any products sold once they leave our care and custody. For refund/exchange info please refer to our Refund Policy Copyright © 2026 Modern K9 Powered by Shopify 𐄂 FirstMate Large Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. FirstMate Small Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Kasiks excluded. Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. Acana Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Acana Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Bully Stick - 12" Buy 12 get 1 Free Bully Stick - 24" Buy 12 get 1 Free Bully Stick - 6" Buy 12 get 1 Free Bully Sticks - Braided 12" Buy 12 get 1 Free Back2Raw 12 LB Buy 12 get the 13th box of equal or lesser value free. Login to start using our punch-cards.. Our Punch-Cards | ✕ ✕ Important Info Modern K9 Points

Website policies

https://modernk9.ca/policies/terms-of-service

Last checked: 10/17/2026, 11:34:54 PM UTC

Terms of service TERMS OF SERVICE \---- OVERVIEW This website is operated by Modern K9 Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Modern K9 Ltd. Modern K9 Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services. SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. SECTION 5 - PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We accept returns within 30 days on raw food that is frozen, and in the original packaging. We do not accept returns on any electronic items, RuffLand products, and clearance items. Shipping and credit card processing fees (5%) are non-refundable. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your e

Website policies

https://modernk9.ca/pages/delivery-info

Last checked: 10/17/2026, 11:34:54 PM UTC

DELIVERY INFO CALGARY AND AREA - Cut Off is midnight the night before delivery Cut off example is Monday at 11:59pm for Tuesday delivery We are excited to offer convenient next-day home delivery 7 days a week (excluding some stat holidays) within the following communities: City of Calgary Cochrane Airdrie Chestermere Okotoks We also offer home delivery service within the following communities: Strathmore and Langdon (Every Wednesday) Priddis, Bragg Creek and Redwood Meadows (Every Saturday) Red Deer, Blackfalds, Sylvan Lake, Lacombe, Crossfield, Carstairs, Didsbury, Bowden, Innisfail, Olds and areas (Every Tuesday, Thursday and Sunday) High River (second Sunday of every month) Turner Valley / Millarville / Black Diamond (first Monday of each month) Banff & Canmore (fourth Sunday of every month) EDMONTON AND AREA - Cut Off is the midnight before delivery Orders will be delivered to Edmonton & area Clients three days a week, on TUESDAYS, THURSDAYS and SUNDAYS (Cut off example is Monday at 11:59pm for Tuesday delivery) Orders are delivered directly to the local address that you provide at checkout (home address or business address) Your delivery will arrive between 10am and 8pm, delivered by our own Modern K9 vans & drivers. You’ll receive text and/or email notifications keeping you updated on the status of your delivery. We will continue to service the same delivery area (Edmonton, Sherwood Park, Fort Saskatchewan, Gibbons, St. Albert, Spruce Grove, Stony Plain, Enoch, Leduc, Beaumont, and areas) including rural addresses. We will also be looking at expanding our delivery area to ensure we try to accommodate our Clients as much as geographically possible. If your address falls outside of our current delivery area, please reach out to us at calgary@modernk9.ca and we can work on a solution. STANDARD DELIVERY EXPECTATIONS FOR BOTH CALGARY AND EDMONTON Routes are generated based on the most the efficient way - We are unable to guarantee a specific delivery time for your order, or accommodate requests for a specific delivery time. You will receive the following alerts via text and/or email > An estimated delivery window of 2 hours (you are scheduled in the middle of that window. > An alert when your delivery is approximately 30 minutes away and you can see where the driver is. > An alert when the order is delivered. We do NOT ring or knock since everyone has dogs, and we rely on the alerts to notify you. Please ensure that you have made arrangements to get your order to your freezer as soon as it's been delivered. Consider placing a suitably-sized cooler box (or freezer) in a conspicuous place on your doorstep where we can place your order. You must include in your order notes to put into the cooler. All deliveries are made to the first point of access at the delivery location (front step/porch, outside gate, main complex door, concierge, etc.). Due to insurance liability, the drivers are generally unable to enter houses or apartment buildings. Attention Apartment Deliveries!! We do not bring it up to your apartment (due to liability as noted above). Once "buzzed" in, it may be left inside the entryway, or near the mailboxes or parcel room If you do not "buzz" the driver in, your order will be left at the door either outside or inside the vestibule. We are not responsible for stolen deliveries. For the safety of your pets and the drivers, the drivers will not open gates into fenced yards and will not enter yards with any loose animals. We do not accept any responsibility for orders that thaw or are stolen after they've been delivered, or are delivered to an address entered incorrectly by the customer. Our delivery system (times, methods, available days, charges, etc.) are subject to change. Cut Off Clarification: You may have started shopping before midnight, but processed payment after midnight. If there are no notes, we generally won't send it out as you expected. So please add notes if you are past cut off or close to cut off. The route is made automatically. The van is loaded and ready to leave prior to the store opening. Therefore, notes on orders or emails sent to customerservice@modernk9.ca is the only way to alter orders short notice. We cannot guarantee we can accommodate all requests, we do our best. Add on to delivery orders can be placed as a "pick up" with notes to add to delivery. Please add notes to that order, and also disregard "pick up" notifications. We have no way of altering those notifications. | | | --- | | Current Delivery Fees As of Feb 1, 2021 - Subject to change Order under $100\ - $10.00 Order over $100\ - FREE | | | \Pre-tax total after all discount codes and sale prices have been applied Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees will not be held liable nor responsible for any products sold once they leave our care and custody. For refund/exchange info please refer to our Refund Policy Copyright © 2026 Modern K9 Powered by Shopify 𐄂 FirstMate Large Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. FirstMate Small Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Kasiks excluded. Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. Acana Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bag

Website policies

https://modernk9.ca/pages/shipping-information

Last checked: 10/17/2026, 11:34:54 PM UTC

Shipping Information SHIPPING TERMS & CONDITIONS BY PLACING AN ORDER FOR SHIPPING, THE CLIENT ACKNOWLEDGES AND AGREES TO ALL OF THE TERMS AND CONDITIONS BELOW. PLEASE CONTACT US BEFORE PLACING YOUR ORDER IF YOU HAVE ANY QUESTIONS. FREE SHIPPING CONDITIONS (AB/BC/SK/MB/ON) UPDATE May 2026 - Over sized items no longer qualify for free shipping. This includes Titans, XL and Large Rufflands. We can ship with shared shipping costs, so email if you would like a quote. Due to increased fuel prices, trucking companies have implemented 100% fuel surcharges. Which increased from 3%! Orders for "dry goods" (excludes all frozen/raw/perishable goods and kibble) over $150 (order total before taxes after all discounts have been applied) are eligible for free shipping to the following provinces: Alberta, British Columbia, Saskatchewan, Manitoba, Ontario - subject to the following terms and conditions: We reserve the right to use the most cost-effective shipping method. Carriers that we use include Manitoulin Transport, VanKam Freightways, UPS, Fedex, Purolator, Loomis Express, DHL, Canada Post, etc. as well as our own Modern K9 delivery vans. Shipments sent using the methods above could be delivered to your door, or may require you to pick-up directly from a local pickup point, Modern K9 store location, or the nearest freight terminal. Orders shipping to Calgary & surrounding areas (within 75 kms) or Edmonton & surrounding areas (within 75 kms) will be shipped to your local Modern K9 store (Edmonton or Calgary) for pick-up. Local delivery with our own vans may be available subject to availability of space. Client is responsible for ANY incidental or auxiliary fees that are incurred during shipping (ie; failed delivery fee, customs fees, duties, taxes, change of delivery address fee, etc.) Should any of these fees be incurred, the client will be invoiced for them and agrees to reimburse Modern K9 forthwith. Large or bulky orders may be shipped to you on a pallet. Large and X-Large RuffLand kennels, orders with multiple kennels, as well as Palletized Shipments, are generally shipped with either Manitoulin Transport or VanKam Freightways (whoever offers us the lowest rate for your shipment). These shipments are oversized and delivery to your door is not available. You will need to pick them up directly from the nearest terminal to your location. Please specify which terminal you would like to pick up from (otherwise, we will select the closest one on the map to you) Manitoulin Transport Locations VanKam Freightways Locations Shipments sent to Manitoulin or VanKam terminals MUST BE PICKED UP WITHIN 24 HOURS OF ARRIVAL NOTIFICATION. Storage fees are charged after this period at $100 per day and are the responsibility of the customer. We reserve the right to limit or deny any order from free shipping eligibility Remote areas, areas otherwise inaccessible by carriers, or areas where shipping services are not available at a reasonable cost are not eligible for free shipping. Raw goods, perishable, frozen items, and kibble cannot be shipped at this time. Kuranda beds that are in-stock but already assembled are not included in our free shipping program. Tracking information will be provided to the client once available. GENERAL SHIPPING CONDITIONS (APPLIES TO ALL SHIPMENTS) Modern K9 is not responsible for any damage, loss, or theft of goods or shipments once they have left our store/warehouse. Any damage, loss, theft, or other claims must be filed with the carrier by the client directly in accordance with their policies and procedures. Insurance is not included with your shipment. If you would like to purchase insurance for your shipment, please email matt@modernk9.ca at the same time you place your order and we can invoice you for the carrier's insurance charges. Insurance cannot be added after your shipment has already been booked. Client is responsible for ANY incidental or auxiliary fees that are incurred during shipping (ie; failed delivery fee, customs fees, duties, taxes, change of delivery address fee, etc.) Should any of these fees be incurred, the client will be invoiced for them and agrees to reimburse Modern K9 forthwith. If you wish to return an item, you will be responsible for covering the return shipping costs. Original shipping fees are non-refundable. We reserve the right to use the most cost-effective shipping method. Carriers that we use include Manitoulin Transport, VanKam Freightways, UPS, Fedex, Purolator, Loomis Express, DHL, Canada Post, and more. Shipments sent using the methods above could be delivered to your door, or may require you to pick-up directly from a local pickup point or the nearest freight terminal. For East Coast shipments - Please note that for pallet shipments or shipments of Large or XL kennels, the only Manitoulin Transport terminal is located in Moncton, New Brunswick. Raw goods, perishable, or frozen items cannot be shipped at this time. Tracking information will be provided to the client once available. SHIPPING RATES (SUBJECT TO CHANGE) Shipping to: AB/BC/SK/MB/ON (except excluded goods listed above) Orders under $150 = $19.99 Orders over $150 = FREE Shipping to: QC/NS/NB/NL/PE/NT/NU/YT (except excluded goods listed above) (the same terms & conditions apply as above regarding carriers) Orders between $0 to $99.99 = $35.99 Orders between $100.00 to $250.00 = $65.99 Orders between $250.00 to $500.00 = $109.99 Orders between $500 to $750.00 = $189.99 Orders between $750 to $1,000 = $399.99 Orders between $1,000 to $2,500 = $599.99 Orders $2,500 to $5,000 = $799.99 If you'd like a custom shipping quote, please email us Updated 2024/06/08 - Due to rising courier rates, our threshold for free shipping to AB/BC/SK/MB/ON has been increased to a minimum order total of $150.00 (order total before taxes after all discounts have been applied) Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees wil

Website policies

https://modernk9.ca/pages/same-day-delivery

Last checked: 10/17/2026, 11:34:54 PM UTC

SAME DAY DELIVERY – Modern K9 Skip to content Continue shopping Your Order You have no items in your cart You might like SAFE-SEA - Green lipped mussel oil for dogs $43.00 Full details PROTECT - Soil based probiotics From $38.00 Show options Close Close SAME DAY DELIVERY PLACE YOUR ORDER WITH NOTES FOR SAME DAY AND WE WILL BILL YOU, OR CALL ONCE THE ORDER IS PLACED. Currently Same Day is only available within the Calgary city limits. Our same delivery service is powered by Trexity. Same day, is only available within Calgary city limits at this time. Minimum order value is $100, with a $15 delivery fee. Everything is pre-paid, do not pay the driver. All orders must be in by 1pm to receive delivery between 2pm to 6pm. We can also send it sooner, but you must notify us you need it sooner. The delivery window is still 4 hours from when it gets picked up. Refunds will NOT be given for orders placed for same day delivery, that were not placed before 1pm. Back to the top Due to individual storage, handling, and feeding practices; Modern K9 Ltd., it’s owners, partners, and/or employees will not be held liable nor responsible for any products sold once they leave our care and custody. For refund/exchange info please refer to our Refund Policy Copyright © 2026 Modern K9 Powered by Shopify ✕ ✕ Important Info 𐄂 FirstMate Large Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. FirstMate Small Dry Food Frequent Purchase Program. Buy 12, Get One Free. FirstMate dog and cat dry food formulas only, Kasiks excluded. Items are classified according to Species (Dog/Cat) and Size (S/M/L). Free product must be Equal or Lesser in Value compared to the least valued product on the card. Customer must fulfill entire promotion at one local pet food shop or within the same independent retail chain. Acana Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Acana Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Large The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Orijen Small The My Champion Rewards program is offered through select retailers. Simply ask your retailer to sign you up. After the purchase of 12 bags you will receive a 13th bag of equal or lesser value free from your retailer. To be eligible for the free bag, the 12 bags must have been purchased within the last two years at time of redemption. Bully Stick - 12" Buy 12 get 1 Free Bully Stick - 24" Buy 12 get 1 Free Bully Stick - 6" Buy 12 get 1 Free Bully Sticks - Braided 12" Buy 12 get 1 Free Back2Raw 12 LB Buy 12 get the 13th box of equal or lesser value free. Login to start using our punch-cards.. Our Punch-Cards | Modern K9 Points

Website policies

https://www.modernk9.ca/policies/privacy-policy

Last checked: 10/17/2026, 11:34:54 PM UTC

Privacy policy Last updated: September 8, 2026 Modern K9 operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Modern K9 is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. Personal Information Sources We may collect personal information from the following sources: Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties. How We Use Your Personal Information Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes: Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: With Shopify, vendors and other third parties who perform

Possible source to check

https://www.modernk9.ca/

Last checked: 10/17/2026, 11:33:32 PM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.

Possible source to check

https://www.mapquest.com/ca/alberta/modern-k9-ltd-514897592

Last checked: 10/17/2026, 11:33:32 PM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.

Possible source to check

https://www.facebook.com/modernk9calgary

Last checked: 10/17/2026, 11:33:32 PM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.

Report and correction request: https://onlyreputable.com/Report?id=6ad40625b3824741861ce245

This report was generated automatically by OnlyReputable AI. It is for informational purposes only and does not constitute legal or financial advice.

© 2026 OnlyReputable. All rights reserved. Report ID: 6ad40625b3824741861ce245

What we found about this website

Sources and business details

Last checked: 10/17/2026, 11:35:01 PM UTC. Findings reflect the information available at that time.

The business details and purchase conditions below summarize the available website content. Source links provide the original context. Seller-published statements are not independent confirmation.

Identity and policy checks

Business details and purchase conditions summarized from the available pages. “Found on website” means the seller publishes this information, not that it has been independently confirmed.

Refund terms

Found on website

The seller accepts returns within 30 days on raw food that is frozen, and in the original packaging. - Soil based probiotics From $38.00 Show options Close Close Raw Food Returns the seller is pleased to offer a 30 day satisfaction guarantee on raw food! The seller can accept returns under the following guidelines: With in 30 days of purchase to the original form of payment or store credit In the original packaging (bag or box) Frozen, with no evidence of thawing In-store only, even delivered orders Product is pro-rated by the pound. \ Modern K9 reserves the right to refuse any returns or exchange of raw food for any reason. Shipping and credit card processing fees (5%) are non-refundable.

Shipping terms

Found on website

Customers will receive the following alerts via text and/or email > An estimated delivery window of 2 hours (customers are scheduled in the middle of that window. > An alert when the customer’s delivery is approximately 30 minutes away and customers can see where the driver is. > An alert when the order is delivered. Client is responsible for ANY incidental or auxiliary fees that are incurred during shipping (ie; failed delivery fee, customs fees, duties, taxes, change of delivery address fee, etc.) Should any of these fees be incurred, the client will be invoiced for them and agrees to reimburse Modern K9 forthwith. Minimum order value is $100, with a $15 delivery fee.

What customers are saying

Customer ratings and experiences linked to this website

Google Reviews
4.7/ 5
Based on 315 reviews

Google customers rated the matched listing 4.7 out of 5 across 315 reviews. Customer experiences below reflect the available sample, not every buyer.

Recent customer experiences

These are excerpts from a small recent sample, not independently verified facts or all customer experiences.

“One of the best prices in town for raw dog food. Its where I get mine”
“Amazing friendly staff, very knowledgeable about their foods and the animals that they service. Good selection.”
“Great selection and service”
High-quality and affordable variety of raw pet food products.
Allegation of inconsistent meat quality, odor issues, and product variance in specific batches.
Trustpilot Reviews
Not enough information

No Trustpilot feedback could be reliably linked to this exact website in this report. Customer experiences on this platform remain unknown.

The overall customer picture

"Google: 4.7/5 from 315 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs."

Common Praises

  • High-quality and affordable variety of raw pet food products.
  • Helpful, friendly, and knowledgeable staff who provide expert guidance.
  • Efficient and reliable next-day delivery service.
  • User-friendly website and convenient online ordering process.

Recurring Complaints

  • Allegation of inconsistent meat quality, odor issues, and product variance in specific batches.
  • Isolated report of a missing item from an order, though the customer noted a prompt refund was provided.

What this means for you

AI assessment of retrieved evidence

The research agent places this store at 80/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.

Trust

68/100

The business maintains transparent contact details and clear policies for their retail and e-commerce operations. Returns are accepted under specific, articulated conditions. No evidence of deceptive identity practices was found.

Customer feedback

90/100

The business enjoys strong, positive feedback from over 300 reviewers. Customers frequently praise the knowledgeable staff and product quality. Isolated negative experiences, such as past product issues, appear to have been handled appropriately by the company.

Credibility

70/100

The business is a well-established entity with a physical retail and warehouse presence in Calgary since 2020. Independent listings confirm the business details and address.

Your next step

Use a payment method with buyer protection and keep your order confirmation. Refunds and delivery are subject to the seller’s published conditions summarized in this report.

How the score is worked out

Scores range from 0 to 100. A working website starts with 10 availability points, not trust points. The agent assesses trust, customer feedback and credibility from retrieved evidence; the remaining 90 points weight these dimensions at 35%, 45% and 20%. When a cited trust judgment is missing, at least two substantive website checks, including identity or contact, can supply a limited transparency assessment: neutral 50 plus 2.5 points per check after seller-only weighting, capped at 60. This is not evidence of fulfilled deliveries or honored refunds. An unknown dimension contributes a neutral 50/100 to that weighted calculation, never an automatic penalty. A store with 500+ reviews rated 4.0/5 or better on Google or Trustpilot scores at least 65/100. Otherwise, without enough cited evidence, the overall result is instead 50/100 with low confidence. A recorded unavailable or not-retrievable site scores 0, including not-found responses; access restrictions alone do not prove downtime. Confidence reflects evidence coverage and age, not a probability of safety.

Before you buy

Returns, refunds and practical precautions

StatusFound on website

The seller accepts returns within 30 days on raw food that is frozen, and in the original packaging. - Soil based probiotics From $38.00 Show options Close Close Raw Food Returns the seller is pleased to offer a 30 day satisfaction guarantee on raw food! The seller can accept returns under the following guidelines: With in 30 days of purchase to the original form of payment or store credit In the original packaging (bag or box) Frozen, with no evidence of thawing In-store only, even delivered orders Product is pro-rated by the pound. \ Modern K9 reserves the right to refuse any returns or exchange of raw food for any reason. Shipping and credit card processing fees (5%) are non-refundable.

What you can do
Payment protection

Recommendation:Use a payment method with buyer protection and keep your order confirmation. Refunds and delivery are subject to the seller’s published conditions summarized in this report.

About this report

Report reference#1CE245
Saved on10/17/2026, 11:35:01 PM UTC

About the domain

How long the domain has existed

2388 days (registered 2020-04-03)

An older domain is not a guarantee of a trustworthy business.

Connection security

The security certificate was not checked.

Where the website is hosted

The hosting location was not checked.

Domain registration company

Go Daddy Domains Canada, Inc

This company registers the domain; it does not endorse the business.

Owner’s public registration details

We did not check whether the owner’s details are public or private.

Website’s nameservers

ns60.domaincontrol.com., ns59.domaincontrol.com.

These servers help browsers find the website. They do not verify who runs it.

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What could not be verified
  • Website pages: We could only read part of the available information.
  • Reddit discussions: This part of the check was not run.
  • Trustpilot reviews: We did not find usable information in this search. It may exist elsewhere.
  • Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • Trustpilot: We could not confirm reviews for this exact website. This does not mean there are no reviews.
  • We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
  • The score is an estimate, not a guarantee. Missing information is not evidence of a scam.