Domain registration record

https://rdap.verisign.com/com/v1/domain/olenova.com

Last checked: 11/9/2026, 7:17:43 PM UTC

The domain was registered on December 10, 2025. Its registration company is WEDOS Internet, a.s.. Registration does not confirm that a business is trustworthy.

Website policies

https://olenova.com/policies/refund-policy

Last checked: 11/9/2026, 7:18:26 PM UTC

Refund policy At OLENOVA, we want you to love your purchase. If, for any reason, you're not satisfied, we offer a simple and hassle-free return process. 30-Day Easy Returns You have 30 days from the day you receive your order to return items. Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Our support team will assist you throughout the process. Restocking Fee: $0 - we do not charge any restocking fees for returns. Return Policy Overview Return Window: You have 30 days from the day you receive your order to return items. Condition: Items must be unused, in their original condition, and returned with the original packaging, tags, and accessories. Easy Returns: Our support team will assist you throughout the process. Restocking Fee: $0 - we do not charge any restocking fees for returns. Return Costs For Defective or Incorrect Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way. For Customer Remorse (Change of Mind): The customer pays the actual return shipping cost. This applies when the customer orders the wrong item, it doesn't fit, or they no longer want it. Shipping costs are non-refundable. How to Return an Item 1\. Contact Us: Email info@olenova.com with your order number and reason for the return. 2\. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents. 3\. Send It Back: Ship your return using the instructions provided in your return authorization email. You may use the carrier or shipping method recommended in that email. Refund Process Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria. Refund Timing: After approval, your refund will be processed. It typically takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider. Exchanges If you would like to exchange your item for a different size, color, or product, contact us at info@olenova.com and we will help you with a quick exchange. Non-Returnable Items For hygiene and safety reasons, some items are not eligible for return. These products will be clearly marked as non-returnable on their product pages. Questions? Visit our FAQs page at FAQ Page or contact our customer service team. Contact Information Email: info@olenova.com Phone: +15053080139 Support availability: Monday to Friday 09:00 – 17:00 (GMT) We aim to respond to your inquiries within 24 hours. Store Name: OLENOVA Company name: MEGALU RWS, s.r.o. Registration ID: 21595950 Company address: Příčná 1892/4, 110 00, Prague, Czechia Be first to see new arrivals and private sales One email a week at most. Unsubscribe with one tap. Free US shippingOn every order within the United States› 30-day returnsRequest a return within 30 days of delivery› Have a question?Customer support Monday to Friday› Secure checkoutCards, Apple Pay, Google Pay, Shop Pay, Klarna› OLENOVA Everyday and occasion clothing for women and men, shipped free across the US. Shop Help Policies Customer service info@olenova.com +1 505 308 0139 Monday to Friday 09:00 to 17:00 GMT We aim to reply within 24 hours © 2026 OLENOVA OLENOVA is operated by MEGALU RWS, s.r.o. Registration ID 21595950. Příčná 1892/4, 110 00 Prague, Czechia. Scratch & win up to 15% Choosing a selection results in a full page refresh. Opens in a new window. Cart • 0 20% discount is only 3 items away! 10% Off 15% Off 20% Off Your cart is empty

Website information

https://olenova.com/

Last checked: 11/9/2026, 7:18:26 PM UTC

OLENOVA Skip to content Early Black FridayUp to 50% off + an extra 20% with Stack & SaveUp to 50% off + extra 20%Early Black Friday ends in 6d 09:42:07 Early Black Friday Up to 50% off + an extra 20% with Stack & Save. Buy 2 save 10%, buy 3 save 15%, buy 4 save 20%. Applied at checkout. Early Black Friday ends in 06Days09Hrs42Min07Sec Shop womenShop men Fall layers New jackets and coats for her and for him. Easy to layer, easy to love. Shop womenShop men Where would you like to start? Women Men Coats and jackets Shop by category All women Dresses 16 styles Coats and jackets 71 styles Knitwear 50 styles Shoes 71 styles New this season View all new in Skyler - Stylish Hooded Winter Coat for Women ~$221.99~$73.99 New Livia - Women's Long Hooded Puffer Coat ~$154.99~$89.99 New Theodora - Women's Oversized Hooded Zip Cape Coat ~$200.99~$116.99 NewTrue to size Margit - Women's Flat Side Zip Slouch Boots ~$147.99~$85.99 New Lasse - Men's Hooded Quilted Puffer Jacket ~$193.99~$112.99 NewTrue to size Isla - Women's Plaid Single Breasted Long Coat ~$97.99~$56.99 NewTrue to size Marit - Women's Lug Sole Side Zip Ankle Boots ~$114.99~$66.99 NewTrue to size Celine - Women's Long Open Front Belted Coat ~$68.99~$49.99 New Edmund - Men's Single Breasted Notch Lapel Long Coat ~$293.99~$170.99 New Tamsyn - Women's Hooded Plaid Shacket ~$104.99~$60.99 True to size Aria - Wide Calf Slouch Pull-On Western Knee High Boots ~$189.99~$109.99 One model wears the new season, so you can judge the fit We are reshooting the range on the same woman, starting with the newest pieces, so a size on one dress means the same thing on the next. Fit verdict on products with a measured size chart Size charts in centimetres and inches 30 days to try it at home and send it back See a fit verdict Best sellers View all Clare - Elegant Tailored Women's Gown Set for Formal Evening Events ~$170.99~$99.99 Men Leather, knitwear and a full Trachten capsule. Shop men True to size Earl - Regular Fit Winter Shirt Jack and no pain at all. Heel height just nice, feel support on feet.” Isabella Comfortable Orthopedic Block Heel Sandals ★★★★★ “Blouse feel very light and airy, perfect for hot weather. Fabric soft and comfy, embroidery give nice simple detail. Easy wear with anything, I like it.” Mira Breathable Cotton-Linen Women's Blouse for Summer ★★★★★ “I needed something light for travel and this was perfect Easy to pack and wear all day without feeling bulky. Really happy with it.” Annabelle Lightweight Women's Jacket for All Seasons ★★★★★ “I got many compliments wearing this dress. Material feels soft and flowy, and the design looks much more expensive in real life.” Ophelia Elegant One-Shoulder Wedding Guest Dress for Summer ★★★★★ “Wow this Charlotte dress is stunning. The floral print look so beautiful in person and material feels very soft on skin. Got many compliments.” Eleanora Charlotte - Elegant Summer Wedding Guest Dress ★★★★★ “Heels look very elegant but still super comfy, not hurt my feet. Support is good, I can walk long time no problem. Perfect for work and night out, very nice 👠” Valentina Elegant Orthopedic Heels for Comfort and Support ★★★★★ “This dress makes me feel confident and elegant. The midi length is perfect, not too long not too short” Aaliyah Tania - Elegant Midi Cocktail Dress ★★★★★ “The design is very beautiful but the material wrinkle very easy when sitting down. I have to iron it a lot before the party.” Eulalie Charlotte - Elegant Summer Wedding Guest Dress ★★★★ “Good quality satin and nice design. Dress flow very nice when walking, just need careful ironing after wash.” Claire Katherine - Cocktail Satin Midi Dress for Wedding Guests ★★★★ “This dress exceeded my expectations. The satin has a beautiful, luxurious shine, and the halter neckline is incredibly flattering. I wore it to a formal event and felt confident all evening—it flows beautifully when walking and looks truly elegant.” Karla Elegant Satin Halter Gown for Wedding Guests and Formal Events ★★★★★ “These are so comfortable I wear them for lounging around the house and running errands. They do not roll down from my waist like other brands do. Will buy again.” Opaline Olivia - Comfortable High Waist Capri Leggings ★★★★ “Material feels soft and flowy, I like how it moves when walking. Looks same as picture, very satisfied.” Joannaclaire Juliana - Elegant Midi Dress with Sleeves ★★★★ “Perfect “throw on and go” dress. Looks polished without needing much effort.” Monika Elegant Women's Long Sleeve Maxi Dress with Tie Waist ★★★★ “Protection is solid and material feels durable, but sizing was slightly tighter for my wide feet. Still usable for daily work.” Joseph Durable Non-Slip Steel Toe Work Shoes for Safety and Comfort ★★★★★ “Dress feel very elegant and different, the ruffle hem move so красиво when walking. Top part simple but shape body nice, I like balance. Good for events, make you look stylish easy.” Vira Juliana - Elegant Midi Dress with Sleeves ★★★★★ “Love this dress so much, makes me feel confident and elegant. The one shoulder detail is very unique.” Skyla Alba - Elegant One-Shoulder Evening Dress Be first to see new arrivals and private sales One email a week at most. Unsubscribe with one tap. Free US shippingOn every order within the United States› 30-day returnsRequest a return within 30 days of delivery› Have a question?Customer support Monday to Friday› Secure checkoutCards, Apple Pay, Google Pay, Shop Pay, Klarna› OLENOVA Everyday and occasion clothing for women and men, shipped free across the US. Shop Help Policies Customer service info@olenova.com +1 505 308 0139 Monday to Friday 09:00 to 17:00 GMT We aim to reply within 24 hours © 2026 OLENOVA OLENOVA is operated by MEGALU RWS, s.r.o. Registration ID 21595950. Příčná 1892/4, 110 00 Prague, Czechia. Scratch & win up to 15% Choosing a selection results in a full page refresh. Opens in a new window. Cart • 0 20% discount is only 3 items away! 10% Off 15% Off 20% Off Your cart is empty

Website policies

https://olenova.com/policies/terms-of-service

Last checked: 11/9/2026, 7:18:26 PM UTC

Terms of service Effective Date: February 11, 2026 Last Updated: March 09, 2026 OVERVIEW Welcome to OLENOVA! The terms “we”, “us” and “our” refer to OLENOVA. OLENOVA operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). OLENOVA is powered by Shopify, which enables us to provide the Services to you. The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person. SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. OLENOVA reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until OLENOVA confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as OLENOVA may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. Your purchases are subject to return or exchange solely in accordance with our Refund Policy \[LINK\]. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. SECTION 4 - PRICES AND BILLING Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. SECTION 5 - SHIPPING AND DELIVERY We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you. SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by OLENOVA, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. These Terms permit you to use the Services for your personal, non-commerc

Website policies

https://olenova.com/policies/shipping-policy

Last checked: 11/9/2026, 7:18:26 PM UTC

Shipping policy At OLENOVA, we are committed to providing an exceptional shopping experience for our customers, including clear and straightforward shipping policies. We offer free shipping on all orders within USA. Shipping Locations This shipping policy applies to orders shipped within USA. Delivery Times Below are the estimated delivery times for all packages: Order cutoff time: 6:00 PM GMT. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate. Order handling time: 2–3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers. Transit time: 4–9 business days (Monday to Friday). Estimated delivery time: 6–12 business days. Carrier Services We partner with the following reliable carriers for deliveries within USA: USPS, UPS, FedEx. Shipping Costs Free Shipping: All orders within USA qualify for free shipping, with no minimum order requirement. Paid Shipping (if applicable): For destinations outside our free shipping zones, shipping costs will be calculated and displayed at checkout. Delivery Issues If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time. Tracking Your Order Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Order Tracking Page. Questions? Visit our FAQs page at FAQ Page or contact our customer service team. Contact Information Email: info@olenova.com Phone: +15053080139 Support availability: Monday to Friday 09:00 – 17:00 (GMT). We aim to respond to your inquiries within 24 hours. Store Name: OLENOVA Company name: MEGALU RWS, s.r.o. Registration ID: 21595950 Company address: Příčná 1892/4, 110 00, Prague, Czechia Be first to see new arrivals and private sales One email a week at most. Unsubscribe with one tap. Free US shippingOn every order within the United States› 30-day returnsRequest a return within 30 days of delivery› Have a question?Customer support Monday to Friday› Secure checkoutCards, Apple Pay, Google Pay, Shop Pay, Klarna› OLENOVA Everyday and occasion clothing for women and men, shipped free across the US. Shop Help Policies Customer service info@olenova.com +1 505 308 0139 Monday to Friday 09:00 to 17:00 GMT We aim to reply within 24 hours © 2026 OLENOVA OLENOVA is operated by MEGALU RWS, s.r.o. Registration ID 21595950. Příčná 1892/4, 110 00 Prague, Czechia. Scratch & win up to 15% Choosing a selection results in a full page refresh. Opens in a new window. Cart • 0 20% discount is only 3 items away! 10% Off 15% Off 20% Off Your cart is empty

Website information

https://olenova.com/pages/about-us

Last checked: 11/9/2026, 7:18:26 PM UTC

About Us The owners of OLENOVA, Ju and Ole, met the other side of the world – the Philippines. They have been given the opportunity to bring a piece of their own culture and love to USA. Ju is from Brazil and Ole is from the Czech Republic. Apart from their nationalities, Ju and Ole share an enthusiasm for fashion, creativity and teamwork. Both design enthusiasts, they started their own fashion brand OLE NOVA – the fashion brand providing fashionable and modern clothing for everyday use. Our Mission At OLENOVA we believe that fashion should be both beautiful, affordable and ethical. Our mission is: Designing, producing and exporting stylish, elegant, modern designs that reflect worldwide fashion values while observing our environmental responsibility. We work very hard to launch new collections every day. Collections that follow the latest fashion trends, but also timeless products that you will love and wear for years to come. Starting Small, Thinking Big About OLENOVA We started as a little experiment, a passion project of fashion design. We dream to slowly and steadily grow and reach all the people who love fashion all over the world. Great Brands Are Built with Care At Root & Tree we believe great brands are built through care, consistency and connection with customers. Our Background OLENOVA is a new company, a direct successor to a Czech online company, which has many years of experience in the online business and has served thousands of clients. This is our first time manufacturing and so this project has come at the perfect time for us. We are now ready to launch our brand in the US and welcome the global fashion community to our boutique. For Fashion Lovers Everywhere Our collections are made for fashion lovers, fashionistas and all those who want to express themselves through fashion. Fashion lovers that adore to dress in fashion with trendy yet minimalist designs. We believe that you should be able to dress for everyday life, for work and for special occasions in clothes that inspire you. Thank you for being part of the OLENOVA journey. — Ju & Ole Be first to see new arrivals and private sales One email a week at most. Unsubscribe with one tap. Free US shippingOn every order within the United States› 30-day returnsRequest a return within 30 days of delivery› Have a question?Customer support Monday to Friday› Secure checkoutCards, Apple Pay, Google Pay, Shop Pay, Klarna› OLENOVA Everyday and occasion clothing for women and men, shipped free across the US. Shop Help Policies Customer service info@olenova.com +1 505 308 0139 Monday to Friday 09:00 to 17:00 GMT We aim to reply within 24 hours © 2026 OLENOVA OLENOVA is operated by MEGALU RWS, s.r.o. Registration ID 21595950. Příčná 1892/4, 110 00 Prague, Czechia. Scratch & win up to 15% Choosing a selection results in a full page refresh. Opens in a new window. Cart • 0 20% discount is only 3 items away! 10% Off 15% Off 20% Off Your cart is empty

Website information

https://olenova.com/pages/contact

Last checked: 11/9/2026, 7:18:26 PM UTC

Contact If you have any questions or need assistance, please contact us using the details below or via our contact form. Our support team is happy to help. Email: info@olenova.com Phone: +15053080139 Support availability: Monday to Friday 09:00 – 17:00 (GMT) We aim to respond to your inquiries within 24 hours. Store Name: OLENOVA Company name: MEGALU RWS, s.r.o. Registration ID: 21595950 Company address: Příčná 1892/4, 110 00, Prague, Czechia Contact form Be first to see new arrivals and private sales One email a week at most. Unsubscribe with one tap. Free US shippingOn every order within the United States› 30-day returnsRequest a return within 30 days of delivery› Have a question?Customer support Monday to Friday› Secure checkoutCards, Apple Pay, Google Pay, Shop Pay, Klarna› OLENOVA Everyday and occasion clothing for women and men, shipped free across the US. Shop Help Policies Customer service info@olenova.com +1 505 308 0139 Monday to Friday 09:00 to 17:00 GMT We aim to reply within 24 hours © 2026 OLENOVA OLENOVA is operated by MEGALU RWS, s.r.o. Registration ID 21595950. Příčná 1892/4, 110 00 Prague, Czechia. Scratch & win up to 15% Choosing a selection results in a full page refresh. Opens in a new window. Cart • 0 20% discount is only 3 items away! 10% Off 15% Off 20% Off Your cart is empty

Website policies

https://olenova.com/pages/payment-policy

Last checked: 11/9/2026, 7:18:26 PM UTC

Payment Policy – OLENOVA Skip to content Early Black FridayUp to 50% off + an extra 20% with Stack & SaveUp to 50% off + extra 20%Early Black Friday ends in 6d 09:41:42 Payment Policy Payment Policy outlines the payment and billing practices for OLENOVA. Accepted Payment Methods At OLENOVA, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods: \- Credit & Debit Cards: Visa, MasterCard, American Express, Maestro, Union Pay. \- PayPal \- Apple Pay & Google Pay \- Bank Transfers (for bulk orders - contact us for details) All payments are processed in United States Dollars (USD). Payment Processing \- Payments must be completed at the time of purchase. \- Orders will not be processed or shipped until full payment has been received. \- If a payment is declined or fails, the order will not be confirmed. Pricing & Currency \- All prices listed on OLENOVA are in USD. \- Prices are subject to change without notice. \- Any applicable taxes and shipping fees will be calculated at checkout. Secure Payment Processing \- OLENOVA uses SSL encryption and trusted payment gateways to ensure your transactions are secure. \- We do not store your credit card or payment details. Refunds & Chargebacks \- Refunds are processed according to our Refund & Return Policy. \- Unauthorized chargebacks will be disputed. \- If you experience any issues, please contact us first at info@olenova.com. Fraud Prevention \- OLENOVA reserves the right to cancel or hold any order suspected of fraud or unauthorized activity. \- Additional identity verification may be requested for high-value transactions. Questions? Visit our FAQs page at FAQ Page or contact our customer service team. Questions? Email: info@olenova.com Phone: +15053080139 Support availability: Monday to Friday 09:00 – 17:00 (GMT) We aim to respond to your inquiries within 24 hours. Store Name: OLENOVA Company name: MEGALU RWS, s.r.o. Registration ID: 21595950 Company address: Příčná 1892/4, 110 00, Prague, Czechia Be first to see new arrivals and private sales One email a week at most. Unsubscribe with one tap. Free US shippingOn every order within the United States› 30-day returnsRequest a return within 30 days of delivery› Have a question?Customer support Monday to Friday› Secure checkoutCards, Apple Pay, Google Pay, Shop Pay, Klarna› OLENOVA Everyday and occasion clothing for women and men, shipped free across the US. Shop Help Policies Customer service info@olenova.com +1 505 308 0139 Monday to Friday 09:00 to 17:00 GMT We aim to reply within 24 hours © 2026 OLENOVA OLENOVA is operated by MEGALU RWS, s.r.o. Registration ID 21595950. Příčná 1892/4, 110 00 Prague, Czechia. Scratch & win up to 15% Choosing a selection results in a full page refresh. Opens in a new window. Cart • 0 20% discount is only 3 items away! 10% Off 15% Off 20% Off Your cart is empty

Website policies

https://olenova.com/policies/privacy-policy

Last checked: 11/9/2026, 7:18:26 PM UTC

Privacy policy Last updated: March 8, 2026 Ole Nova operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ole Nova is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. Personal Information Sources We may collect personal information from the following sources: Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties. How We Use Your Personal Information Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes: Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: With Shopify, vendors and other third parties who perform servic

Customer review source

https://www.trustpilot.com/review/olenova.com

Last checked: 11/9/2026, 7:18:32 PM UTC

Trustpilot listing for olenova.com. TrustScore: 3.1/5. Total reviews: 4. Saved 4 recent review excerpts; these are customer opinions, not verified facts or a representative sample. Review excerpt: I placed an order 16 days ago. I have not received the item and there is no way to track it. The website states 24/7 Customer Service. Nothing could be further from the truth. Review excerpt: The quality was nothing like shown on the website. It was screen printed. I have tried to contact them to return for a full refund with NO response. DO NOT order from this site! Review excerpt: Delivery was 10 business days. THe dress looks great. Fits well. I recommend Review excerpt: All good. Great value. A bit longer delivery