Domain registration record

https://rdap.verisign.com/com/v1/domain/primopads.com

Last checked: 10/17/2026, 5:22:48 PM UTC

The domain was registered on December 20, 2005. Its registration company is Register.com - Network Solutions, LLC. Registration does not confirm that a business is trustworthy.

Website information

https://primopads.com/pages/about-us

Last checked: 10/17/2026, 5:24:53 PM UTC

About Us Mission To manufacture durable, safe, custom, waterproof dog beds and crate pads that provide dog owners with a solution to the most common dog bed problems. Vision We will create, innovate and manufacture the best product for our customers and their pets. We will eliminate headaches and worry for every dog owner and caretaker. We will provide the best comfort and safety for every dog in the Primo Pads Pack. Our History Primo Pads was originally started in 2004 by Gary Berding, with the love of dogs in mind and after attending numerous AKC dog shows. We had very simple and humble beginnings and ended up solving problems dog owners everywhere have struggled with. At first, we initially were just selling pieces of our inner foam to professional dog show handlers and owners who traveled across the country attending dog shows. Our team would attend the dog shows and cut pieces of foam to go into dog crates. This was going well but we wanted to make a product that we didn’t see in the pet product industry by creating a 100% waterproof, tough and safe crate pad that would last the duration of a dog’s life and beyond. After trial and error, our team started covering our foam with durable vinyl and sealing it using the radio frequency/heat sealing method we use today. This is when our product became a HUGE hit. Our customers loved our durable, easy to clean and truly waterproof pad. They felt comfortable knowing their dogs had comfortable and eliminated hours of laundry. Now, we have grown and expanded adding more members to our team and more happy customers across the country. We at Primo Pads exists to better the lives of dog owners, handlers and caretakers so they can give their canine companions the safe, comfort and love they deserve. What Sets Our Team Apart? Family Owned Primo Pads is a small family-owned business with two-generations of family members hand making our product. The pride our “Primo Pack” runs deep and we are just committed to our customers as we are to each other. American Made Primo Pads is proudly and exclusively manufactured in the United States. Every Primo Pad purchased is made with American grit and passion to create a long-lasting, durable product. Customer Care At Primo Pads our customers and their canine companions come first, always. We created this product to solve a problem in the pet product industry. Our goal is help owners care for their dogs, as well as keep every Primo pup safe, comfortable and happy. Core Attributes Durable At the core of Primo Pads is a physical and theoretical durability. We remain functional and reliable despite challenges that come our way. We represent something or someone who will stand strong throughout the test of time. Most obviously, with our product –made to withstand even the toughest of dogs. Beyond our product is our spirit and culture –rooted in premier customer service, a desire to help owners and their dogs as well as an unwavering confidence in our family foundation. Primo Pads remains sturdy, stable and strong consistently. Unwavering Dog owners show an unwavering love towards their canine companions and in turn their dogs give them unwavering loyalty. We tap into this and commit a stanch approach to being the best and providing the best. Tough Made in the USA –we work with a tenacious and vigorous passion to produce something we’re proud of. Our employees manufacture our goods with a keen eye, grit and hard work. Dependable Beyond all else, Primo Pads looks to be a dependable solution for our customers. We’re the trustworthy option, that allows owners peace of mind to kennel their dogs comfortably and safely. Lasting For over 15 years we have worked to create something unique and invested in features that the market hasn’t seen. Our pads out last and outshine our competitors and will for years to come. 1. 1 2. 2 3. 3 4. 4 5. 5 Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website information

https://primopads.com/pages/contact

Last checked: 10/17/2026, 5:24:53 PM UTC

Contact Us Have a question? Check out our FAQs to see if you can find an answer. Otherwise, contact us using one of the methods below. Email sales@primopads.com Phone 513-202-5542 Open Monday-Friday 9:00 AM -4:00PM (EST) Get in touch Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website policies

https://primopads.com/policies/refund-policy

Last checked: 10/17/2026, 5:24:53 PM UTC

Refund policy Our refund and return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we are unable to offer a full refund. Eligibility for Returns To qualify for a return, your item must be unused and in the same condition in which you received it. It must also be returned in the original packaging. You are responsible for the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the total amount. To initiate a return, please reach out to us at orders@primopads.com. We do not refund shipping charges and we will deduct the return shipping charge from your refund. Non-Returnable Items Custom-sized pads Gift cards Used or scratched pads Refunds Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed within 2-3 business days and credited to your original method of payment. Late or Missing Refunds If you haven’t received your refund, please first check your bank account again. If it still hasn’t appeared, contact us at orders@primopads.com, and we will assist you further. Sale Items Please note that only regular-priced items are eligible for a refund. Sale items cannot be refunded. Exchanges Due to the high volume of orders we receive, it is often faster to place a new order rather than process an exchange. Once we receive your original order back, we will process a refund for it. Need help? Please see our FAQs related to refunds and returns or contact us at orders@primopads.com. Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website information

https://primopads.com/

Last checked: 10/17/2026, 5:24:53 PM UTC

Primo Pads Skip to content Tough Enough for any dog Dog kennel pads that are tough enough to withstand even the most destructive dogs. Shop all Learn the difference Made in the USA 100% Waterproof Free U.S. Shipping Guaranteed Popular Products Check out some of our most popular products that dog owners are loving. Wire Crate Pads Wire Crate Pads Wire Crate Pads $41.00 Pads for Ruff Land Kennels™ Pads for Ruff Land Kennels™ Pads for Ruff Land Kennels™ $46.00 Pads for Vari Kennels Pads for Vari Kennels Pads for Vari Kennels $41.00 Shop all products Why Primo Pads? Built for even the toughest dogs, Primo Pads aren’t your average kennel pads. 100% WATERPROOF PERFECT FIT Safe & Supportive Guaranteed Learn More Get the perfect fit Need custom sizing? Primo Pads are made to fit the exact measurements of all the major crates and kennels on the market, but if you do not see the exact size for your crate, contact our team and we will make a custom-sized pad to fit just for you! Order Custom Customers are saying 4.84 ★ (6,048) Verified Want to stay in the Know? Sign up for our newsletter to get notified of new products, blog posts, and special deals. Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website policies

https://primopads.com/policies/shipping-policy

Last checked: 10/17/2026, 5:24:53 PM UTC

Shipping policy Shipping Policy Last updated: January 2026 At Primo Pads, we strive to deliver high-quality custom dog crate pads as quickly and reliably as possible. Please review our shipping policy below for details on order processing, shipping methods, and related information. Order Processing Time Primo Pads maintains inventory for many standard sizes, while some pads are produced based on size and configuration. Standard (non-custom) pads typically ship within 2–5 business days. Custom-size pads may take up to 2 weeks to ship. During peak seasons or sales events, processing times may be slightly extended. Orders are processed Monday through Friday, excluding U.S. holidays. Once your order ships, you will receive a confirmation email with tracking information. Shipping Methods & Delivery Times We ship orders from the United States using trusted carriers including FedEx and UPS. Estimated delivery times: Standard Shipping: 2–5 business days Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control. Shipping Rates Free standard shipping is offered on all orders shipping within the contiguous United States. Free shipping does not apply to Alaska or Hawaii. Shipping Destinations We ship to all 50 U.S. states. Free shipping applies only to the contiguous United States and excludes Alaska and Hawaii. Additional shipping charges may apply for Alaska and Hawaii. We do not ship to PO Boxes or military (APO/FPO/DPO) addresses. International shipping is limited. We ship to Canada only for orders of 10 or more pads. For international order inquiries, please contact orders@primopads.com. International shipping rates, duties, taxes, and brokerage fees are the responsibility of the customer. Address Accuracy Please ensure that your shipping address is accurate and complete at checkout. Primo Pads is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses. If you need to change your shipping address, contact us immediately after placing your order. Address changes cannot be guaranteed once production has started or the order has shipped. If an address change is required while a package is already in transit, shipping carriers charge an address correction fee of $24.00, which will be the responsibility of the customer. Tracking & Delivery Issues Tracking information will be provided via email once your order ships. If your tracking shows a package as delivered but you have not received it, please check with neighbors first. Then contact the carrier directly to request a delivery trace: FedEx Customer Service: 1-800-463-3339 UPS Customer Service: 1-800-742-5877 For lost or significantly delayed shipments, contact us at orders@primopads.com, and we will assist in filing a carrier claim when applicable. Damaged Packages If your order arrives damaged: 1. Inspect the package upon delivery. 2. Contact us within 48 hours of delivery. 3. Provide photos of the damaged packaging and product. We will work with you to resolve the issue as quickly as possible. Returns & Return Shipping Customers are responsible for return shipping costs. Due to specific carrier pricing for our packages, all returns must be shipped back in the same box the order was originally delivered in. Returns sent in different packaging may result in additional fees or NO refund. Questions If you have any questions about shipping or orders, please contact us at: Email: orders@primopads.com Thank you for choosing Primo Pads. We appreciate your business and your trust in our products. Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website policies

https://primopads.com/policies/terms-of-service

Last checked: 10/17/2026, 5:24:53 PM UTC

Terms of service Updated 06/01/2024 These Terms and Conditions (“Terms”) govern your use of Primo Pads, LLC, including any purchases made through the Primo Pads website or any affiliated websites (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not access or use the Site. 1\. Products and Services Primo Pads, LLC provides pet owners with high-quality, custom-fit dog crate pads. By purchasing from Primo Pads, you agree that you have read and understood the product descriptions and specifications, including the sizing charts, and that you have selected the appropriate product for your pet’s crate size. Primo Pads reserves the right to modify its products and services at any time. a. You agree to use our website and services for lawful purposes only. b. You agree not to use our website and services for any fraudulent or illegal activities. c. You agree not to use our website and services to harass, defame, or threaten others. d. You agree not to use our website and services to infringe upon the intellectual property rights of others. 2\. Ordering and Payment All orders must be placed through the Primo Pads website. We accept major credit cards as payment for purchases. Payment is due at the time of checkout. We will not process your order until we receive payment in full. If you have any issues with your order, please contact us immediately. a. You agree to provide accurate and complete information when making a purchase. b. You agree to pay the full price of your purchase, including any applicable taxes and fees. c. You agree that we may use third-party delivery services to fulfill your order. d. You agree that delivery times may vary based on location, weather, and other factors outside of our control. 3\. Shipping and Delivery Primo Pads uses FedEx & UPS to ship. Shipping times may vary depending on your location. Primo Pads is not responsible for any delays or errors caused by the shipping carrier. We will provide you with a tracking number for your order once it has been shipped. Delivery times are estimates only and may vary based on factors outside of our control. 4\. Risk of Loss All purchases of physical items from Primo Pads are made under a shipment contract. Accordingly, risk of loss and title for such items transfer to the buyer upon delivery to the carrier. In the event your package is lost, we kindly request that you initiate a claim with FedEx or UPS and provide us with the associated case number. Our team will make every effort to assist you in resolving the matter 5\. Returns and Refunds We take pride in our products and want you to be completely satisfied with your purchase. If you are not satisfied with your Primo Pad, please contact us within 30 days of receiving your order to initiate a return. Primo Pads will accept returns for any reason within the 30-day return period. Returns must be in original packaging and in new, unused condition. Primo Pads reserves the right to refuse returns that do not meet these criteria. If your return is approved, we will provide you with a confirmation email stating your order has been refunded. Please allow 7-10 business days for a refund to be transferred back to the original method of payment. a. You agree to review our return policy before making a purchase. b. You agree to contact us within 30 days of receiving your order if you wish to initiate a return or exchange. c. You agree to return the item(s) in their original condition and packaging. d. You agree that we reserve the right to refuse a return or exchange if the item(s) are not returned in their original condition or if the return policy is not followed. 6\. Warranty and Limitation of Liability a. You agree that all products sold by Primo Pads are covered by a limited warranty. b. You agree that Primo Pads is not liable for any damages or losses resulting from the use or misuse of our products. c. You agree that our liability is limited to the purchase price of the product. 7\. Privacy and Security a. You agree to review our privacy policy before using our website or services. b. You agree that we may collect and use your personal information as outlined in our privacy policy. c. You agree to keep your account information and password secure and confidential. Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website information

https://primopads.com/customer_authentication/login?return_to=%2F&locale=en&ui_hint=full&region_country=US

Last checked: 10/17/2026, 5:24:53 PM UTC

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Website policies

https://primopads.com/pages/replacement-policy-for-chewed-or-damaged-pads

Last checked: 10/17/2026, 5:24:53 PM UTC

Shipping Costs Customers are responsible for all shipping charges related to the replacement pad. After your replacement request is approved, we will provide an invoice for the shipping costs. Once the invoice is paid, a new order will be created, and your replacement pad will be shipped. Questions or Concerns If you have any questions about this policy or need assistance with your replacement request, please don’t hesitate to reach out to us at orders@primopads.com. We’re happy to help. Dog kennel pads that are tough enough to withstand even the most destructive dogs. About Us Footer menu About FAQs Contact Blog Your Privacy Choices My Account Footer Menu My Account My Account Warranty Support Footer Menu Support Returns & Exchanges Orders & Shipping Exclusive Discounts © 2026 Primo Pads, Powered by Shopify Terms and Policies Privacy policy Refund policy Terms of service Shipping policy Facebook Instagram Search

Website policies

https://primopads.com/policies/privacy-policy

Last checked: 10/17/2026, 5:24:53 PM UTC

Privacy policy Last updated: July 8, 2026 Primo Pads operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Primo Pads is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. Personal Information We Collect or Process When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law: Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details. Account information including your username, password, security questions, preferences and settings. Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions. Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry. Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers. Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services. Personal Information Sources We may collect personal information from the following sources: Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information; Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies; From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf; From our partners or other third parties. How We Use Your Personal Information Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes: Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else. Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you. Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies. How We Disclose Personal Information In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include: With Shopify, vendors and other third parties who perform ser

Website information

https://primopads.com/customer_authentication/login?return_to=%2Fpolicies%2Fshipping-policy&locale=en&ui_hint=full&region_country=US

Last checked: 10/17/2026, 5:24:53 PM UTC

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Website information

https://primopads.com/customer_authentication/login?return_to=%2Fpages%2Fabout-us&locale=en&ui_hint=full&region_country=US

Last checked: 10/17/2026, 5:24:53 PM UTC

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https://primopads.com/pages/primo-pads-for-veterinary-clinics-animal-hospitals

Last checked: 10/17/2026, 5:22:54 PM UTC

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https://primopads.com/pages/why-primo-pads

Last checked: 10/17/2026, 5:22:54 PM UTC

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Possible source to check

https://primopads.com/pages/custom-sized-primo-pad

Last checked: 10/17/2026, 5:22:54 PM UTC

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Possible source to check

https://primopads.com/products/wire-crate-pads?srsltid=AU7gw4V2Sl1O-M8jsNR3H6QJk0LHpDi0wsHsrFy_mQDSArhNufMeKAlH

Last checked: 10/17/2026, 5:22:54 PM UTC

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Possible source to check

https://primopads.com/products/pads-for-ruff-land-kennels

Last checked: 10/17/2026, 5:22:54 PM UTC

We found a possible source, but could not read its page. Its contents are not included in the findings.