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Last checked: 11/6/2026, 11:15:55 PM UTC

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Website information

https://www.renoarmy.com/pages/about-us

Last checked: 11/6/2026, 11:17:35 PM UTC

About us Welcome to RENOARMY, where contemporary glamour meets confident, modern style. At RENOARMY, we believe fashion is more than what you wear — it is a way to express confidence, individuality, and personal style. Our collections are inspired by statement dressing, elevated occasionwear, sophisticated silhouettes, and modern femininity. From standout evening looks to refined everyday pieces, we aim to offer fashion designed for moments worth remembering. Our Story RENOARMY was created with a passion for contemporary women's fashion and expressive design. We are inspired by the energy of modern nightlife, celebrations, special occasions, travel, and elevated everyday dressing. Our goal is to bring together carefully selected pieces that balance: Modern silhouettes; Feminine details; Statement styling; Occasion-ready design; Versatile wardrobe options. Whether you are dressing for a dinner, celebration, vacation, event, night out, or simply want to make an everyday look feel more elevated, RENOARMY is designed to help you find a style that fits the moment. Our Style The RENOARMY aesthetic combines modern glamour with refined femininity. Our collections may feature: Clean and sculpted silhouettes; Embellished details; Sequins and statement finishes; Crystal-inspired accents; Beaded designs; Draped fabrics; Structured shapes; Body-contouring fits; Soft feminine details; Modern tailoring; Elevated neutral tones; Bold seasonal colors. We focus on pieces that can stand out individually while still feeling wearable and versatile. What We Offer Our collections may include: Dresses; Mini dresses; Midi dresses; Maxi dresses; Evening dresses; Party dresses; Occasionwear; Tops; Bodysuits; Blouses; Bottoms; Pants; Skirts; Shorts; Matching sets; Denim; Outerwear; Jackets; Knitwear; Shoes; Heels; Handbags; Swimwear; Intimates; Jewellery; Fashion accessories. Product availability may change as our collections are updated. Dresses & Occasionwear Dresses are an important part of the RENOARMY collection. Our dress selection may include styles designed for: Parties; Weddings; Dinners; Celebrations; Vacations; Special events; Evening occasions; Nights out. Individual styles may feature: Sequins; Beading; Crystals; Embellishments; Draping; Cut-out details; Structured silhouettes; Fitted designs; Flowing fabrics; Statement finishes. Because individual designs may vary in construction, fit, fabric, and embellishment, customers should review the applicable product information before purchasing. Matching Sets Our matching sets are designed to make coordinated styling simple. Collections may include: Coordinated tops and skirts; Tops and pants; Knit sets; Evening sets; Occasion sets; Casual coordinated pieces. Some matching pieces may be sold together, while others may be available separately. Please review the applicable product page for product-specific information. Denim Our denim collection may include: Jeans; Denim skirts; Denim shorts; Denim tops; Denim jackets; Coordinated denim pieces. Fit and sizing may vary depending on: Rise; Cut; Fabric; Stretch; Construction. Customers should review the applicable size information and product details before ordering. Shoes RENOARMY may offer footwear designed to complement both occasionwear and everyday styling. Our shoe selection may include: High heels; Low heels; Sandals; Boots; Statement footwear; Other seasonal styles. Customers should review the applicable footwear size information before completing a purchase. Handbags & Accessories Accessories can complete a look and add individual character to an outfit. Our accessory collections may include: Handbags; Shoulder bags; Clutches; Jewellery; Necklaces; Earrings; Bracelets; Belts; Hair accessories; Other fashion accessories. Product dimensions and sizing may vary by design. Please review the applicable product information before purchasing. Swimwear & Intimates RENOARMY may also offer swimwear and intimate apparel. These collections may include: Bikini tops; Bikini bottoms; One-piece swimwear; Intimate apparel; Coordinated sets. Because fit, stretch, and construction may vary, customers should review product-specific sizing and care information before ordering. Design Details Some RENOARMY products may include delicate or decorative elements such as: Sequins; Beading; Crystals; Rhinestones; Embroidery; Specialty trims; Delicate fabrics; Structured components. These products may require additional care during: Try-on; Wear; Cleaning; Storage. Customers should follow the applicable care information provided with the product. Size & Fit Fit may vary between individual products and designs. Before purchasing, we recommend reviewing: Available size information; Product description; Fabric composition where available; Stretch information where available; Intended fit; Product-specific measurements where available. Some products may be designed to fit: Bodycon; Fitted; Slim; Regular; Relaxed; Oversized. If you need help selecting a size, our Customer Support team is available to assist. Product Information We make reasonable efforts to provide clear and accurate product information. Product pages may include: Product images; Product descriptions; Available sizes; Available colors; Material information; Fit information; Care information; Product measurements; Pricing; Availability. Customers should review the applicable product page carefully before placing an order. Product Images & Colors We aim to display products as accurately as reasonably possible. However, actual product appearance may vary slightly because of: Lighting; Photography; Screen brightness; Device settings; Display differences; Production variations. Colors shown on a screen may not appear exactly the same in person. Our Commitment At RENOARMY, we are committed to creating a shopping experience that is clear, accessible, and transparent. We focus on providing: Clear product information; Transparent pricing; Secure checkout; Defined shipping expectat

Website information

https://renoarmy.com/

Last checked: 11/6/2026, 11:17:35 PM UTC

RENOARMY | Clothing, Bags, & Shoes - RENOARMY Clothing – Renoarmy Skip to content RUNWAY COLLECTION FALL / WINTER 2026 SHOP THE SHOW RUNWAY COLLECTION SHOP NOW ♡ The Runway Collection Sulvie Brocade Dress $185.00 retrofête ♡ The Runway Collection Carrie Slingback $178.00 retrofête ♡ The Runway Collection Vicky Sequin Lace Dress $195.00 retrofête ♡ The Runway Collection Duchess Faux Fur Stole $165.00 retrofête ♡ The Runway Collection Emerald Lace Dress $185.00 retrofête ♡ The Runway Collection Florienne Jean $155.00 SEROYA ♡ The Runway Collection Gardenia Sequin Dress $198.00 retrofête ♡ The Runway Collection Gallianne Leather Jacket $198.00 retrofête ♡ The Runway Collection Harriet Lace Bodysuit $155.00 retrofête ♡ The Runway Collection Indira Silk Top $155.00 retrofête ♡ The Runway Collection Indira Silk Top $155.00 retrofête ♡ The Runway Collection Indira Silk Top $155.00 retrofête ♡ The Runway Collection Alto Velvet Jacket $195.00 retrofête ♡ The Runway Collection Ambrosia Sandal $175.00 retrofête ♡ The Runway Collection Ambrosia Sandal $175.00 retrofête ♡ The Runway Collection Anselmo Lace Dress $198.00 retrofête ♡ The Runway Collection Anselmo Lace Dress $198.00 retrofête ♡ The Runway Collection Ava Mule $175.00 retrofête ♡ The Runway Collection Ava Mule $175.00 retrofête ♡ The Runway Collection Benicia Pant $168.00 retrofête ♡ The Runway Collection Bellen Sequin Dress $195.00 retrofête ♡ The Runway Collection Bonny Lace Dress $188.00 retrofête ♡ The Runway Collection Carrie Slingback Heel $178.00 retrofête ♡ The Runway Collection Carrie Slingback $178.00 retrofête ‹ › VICTORIAN-INSPIRED AFFAIR ROMANTIC LACE SHOP NOW EXUDE CONFIDENCE PARISIAN GLAMOUR SHOP NOW ELEVATED ATTITUDE ICONIC LEATHER SHOP NOW Why Choose Renoarmy Goods? Quality You Can Trust Carefully selected products for consistent quality. Reliable U.S. Delivery Fast and trackable shipping across the United States. 30-Day Returns Shop with confidence and easy returns. Dedicated Support Friendly support whenever you need help Opulent Maximalism DRESSED IN DECADENCE SHOP NOW Business Info 📍 3631 Binkley Ave, Dallas, TX 75205, United States 💬 +1 214-526-7287 ✉️ info@renoarmy.com Support Support More Info More Info Sign up for our newsletter © 2026 Renoarmy.All Rights Reserved Your cart is empty Have an account? Log in to check out faster. Continue shopping Search

Website policies

https://www.renoarmy.com/policies/contact-information

Last checked: 11/6/2026, 11:17:35 PM UTC

Contact information At RENOARMY, we are committed to providing clear and accessible customer support. If you have questions about our products, sizing, an existing order, payment, shipping, tracking, returns, exchanges, refunds, or other store-related matters, please contact our Customer Support team using the information below. Customer Support Store Name: RENOARMY Email: info@renoarmy.com Phone: +1 214-526-7287 Business Address: 3631 Binkley Ave Dallas, TX 75205 United States Order Assistance If you are contacting us regarding an existing order, please include whenever possible: Your full name; Order number; Email address used during checkout; Product name or item details; Size, color, or variant where applicable; A brief description of your question or issue; Relevant photos where applicable. Providing this information can help us locate your order and respond more efficiently. Product Questions If you have questions before placing an order, you may contact us regarding: Product information; Available sizes; Available colors; Material details; Fit information; Product measurements; Product availability; Care information. Please review the applicable product information and size details before completing your purchase. Sizing Assistance If you need help choosing a size, please provide: Product name; Your usual size; Bust measurement where applicable; Waist measurement where applicable; Hip measurement where applicable; Any specific fit concerns. Fit may vary depending on the product design, fabric, stretch, construction, and intended silhouette. Shipping & Tracking Support For questions regarding: Order processing; Shipping status; Tracking information; Delivery delays; Packages marked as delivered; Lost or delayed packages; please provide your order number and tracking number when available. Our standard estimated delivery timeframe is: 7–12 Business Days This includes: Processing time: 1–3 Business Days; Transit time: 6–9 Business Days. Returns & Exchanges RENOARMY accepts eligible returns for both defective and non-defective products. Eligible return and exchange requests must generally be submitted within: 30 Days From the Date of Delivery Returned products must meet the applicable: New Products Only condition requirements. Approved returns are handled: By Mail Please contact our Customer Support team before mailing any product back. Return Address Notice The business address listed on this page is not automatically the return address. Please do not mail returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location. Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted. Damaged, Defective, or Incorrect Products If you receive a product that is damaged, defective, or incorrect, please contact us and provide: Your order number; Description of the issue; Clear photos of the affected product; Photos of the packaging where applicable; Photos of the shipping label where applicable. Please keep the affected product and original packaging while your request is being reviewed. Refund Support Approved refunds are generally issued to the original payment method. Once an eligible returned product has been received, inspected, and approved, the refund will be processed within: 3 Business Days Your bank, card issuer, digital wallet provider, or other payment provider may require additional time before the funds appear in your account. Payment Questions If you have questions regarding: Payment authorization; Billing; Failed or declined payments; Duplicate charges; Promotional discounts; Refund status; please contact our Customer Support team. For security reasons, please do not send complete credit or debit card numbers, card security codes, banking passwords, or other sensitive financial information by email. Privacy Requests If you have questions regarding your personal information or wish to submit a privacy-related request, please contact: info@renoarmy.com Please provide enough information for us to understand and appropriately respond to your request. Contact Information RENOARMY Phone: +1 214-526-7287 Email: info@renoarmy.com Business Address: 3631 Binkley Ave Dallas, TX 75205 United States Thank you for shopping with RENOARMY. We appreciate your support and are available to assist with product, order, payment, shipping, return, exchange, refund, and customer service questions. Business Info 📍 3631 Binkley Ave, Dallas, TX 75205, United States 💬 +1 214-526-7287 ✉️ info@renoarmy.com Support Support More Info More Info Sign up for our newsletter © 2026 Renoarmy.All Rights Reserved Your cart is empty Have an account? Log in to check out faster. Continue shopping Search

Website policies

https://www.renoarmy.com/policies/privacy-policy

Last checked: 11/6/2026, 11:17:35 PM UTC

Privacy policy At RENOARMY, we respect your privacy and are committed to handling personal information responsibly and transparently. This Privacy Policy explains how RENOARMY (“RENOARMY,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit our store, place an order, contact us, interact with our services, or otherwise use our online store. By using our store or services, you acknowledge the practices described in this Privacy Policy. Information We Collect Depending on how you interact with RENOARMY, we may collect personal information including: Full name; Email address; Phone number; Billing address; Shipping address; Order information; Product preferences; Payment-related information; Account information; Customer support communications; Device information; Browser information; IP address; Website activity; Cookie and analytics information; Marketing preferences. The specific information collected depends on the services you use and the information you choose to provide. Information You Provide to Us You may provide personal information when you: Place an order; Create or use a customer account; Enter billing or shipping information; Contact Customer Support; Request a return, exchange, or refund; Subscribe to marketing communications; Participate in a promotion; Submit information through forms on our store. Please ensure that the information you provide is accurate and current. Order and Transaction Information When you place an order, we may collect information necessary to process and fulfill your purchase, including: Name; Contact information; Billing information; Shipping information; Products ordered; Selected size, color, or variant; Order value; Payment status; Shipping and tracking information; Return, exchange, or refund information. We may use this information to process orders, provide customer service, manage returns and refunds, prevent fraud, and maintain transaction records. Payment Information Payments are processed through Shopify and authorized third-party payment providers. Depending on the payment method selected during checkout, payment providers may collect or process information including: Credit or debit card information; Billing information; Payment account information; Transaction information; Payment authorization information. RENOARMY does not store complete credit or debit card numbers on our own servers. For your security, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive payment credentials to us by email. How We Use Personal Information We may use personal information to: Process and fulfill orders; Confirm payments; Provide order confirmations; Arrange shipping and delivery; Send tracking information; Process returns, exchanges, and refunds; Respond to customer inquiries; Provide customer support; Manage customer accounts; Maintain store functionality; Improve our products and services; Understand how customers use our store; Detect and prevent fraud or unauthorized transactions; Maintain store and account security; Send marketing communications where permitted; Measure advertising and promotional performance; Maintain business and transaction records; Comply with legal, tax, accounting, and regulatory requirements; Protect our customers, business, and legal rights. We use personal information only where reasonably necessary for our business operations, transactions, customer support, or applicable requirements. Shopify Our online store is operated using Shopify. Shopify may process personal information necessary to provide ecommerce services, including information related to: Website hosting; Checkout; Payments; Orders; Customer accounts; Store security; Fraud prevention; Analytics; Privacy controls; Store operations. Shopify may process personal information according to its own privacy practices, contractual obligations, and applicable law. Service Providers We may share personal information with service providers that help us operate our business. These providers may include: Shopify; Payment processors; Shipping carriers; Fulfillment or logistics providers; Customer service providers; Email and marketing platforms; Analytics providers; Advertising platforms; Fraud prevention services; Website technology providers; Hosting and security providers; Professional advisers where necessary. These parties may process personal information only as reasonably necessary to provide services or support applicable transactions, subject to their own agreements, privacy practices, and applicable law. Shipping and Delivery Providers When an order is shipped, relevant information may be shared with shipping, logistics, or delivery providers. This information may include: Customer name; Shipping address; Phone number; Email address where required; Order or shipment information; Tracking information. This information is used to arrange and manage shipment and delivery. Cookies and Similar Technologies Our store may use cookies, pixels, tags, local storage, and similar technologies. These technologies may help us: Operate the store; Maintain shopping cart functionality; Remember preferences; Support secure checkout; Understand store traffic; Analyze customer interactions; Measure store performance; Improve store functionality; Prevent fraud; Support advertising and marketing activities. Some cookies may be necessary for the store to function properly. Other cookies may depend on your preferences, browser settings, location, or applicable consent requirements. Types of Cookies Our store may use the following types of cookies: Essential Cookies These cookies support store functionality, checkout, order processing, security, and other necessary services. Functional Cookies These cookies may help remember customer preferences and improve store features. Analytics Cookies These cookies may help us understand store usage, traffic, and performance. Advertising Cookies These

Website policies

https://www.renoarmy.com/policies/shipping-policy

Last checked: 11/6/2026, 11:17:35 PM UTC

Shipping policy At RENOARMY, we are committed to providing a clear, reliable, and transparent shipping experience. Please review the information below regarding shipping destinations, shipping costs, order processing, estimated delivery times, tracking, and other important shipping information. Shipping Destination RENOARMY currently provides standard shipping to eligible addresses within the: United States Shipping availability is determined by the delivery address entered during checkout. Customers are responsible for providing complete and accurate shipping information before submitting an order. Shipping Cost RENOARMY currently offers: Free Standard Shipping Shipping cost: $0 All eligible orders shipped within the United States receive free standard shipping. There is no minimum order value required for standard free shipping unless otherwise clearly stated before purchase. Order Cut-Off Time Our daily order cut-off time is: 12:00 PM Eastern Time (New York) Orders placed before the cut-off time on an eligible business day may begin processing that business day. Orders placed after the daily cut-off time may begin processing on the next business day. Orders placed on weekends or public holidays may begin processing on the next available business day. Order Processing Time Orders are normally processed within: 1–3 Business Days Processing days are: Monday – Friday Weekends and public holidays are not normally counted as processing days. Order processing may include: Payment confirmation; Order verification; Product availability verification; Product preparation; Packaging; Preparation for carrier pickup. Processing time begins after an order has been successfully submitted and payment has been authorized. Please note that processing time is separate from shipping transit time. Shipping Transit Time After your order has been processed and handed over to the shipping carrier, the estimated transit time is: 6–9 Business Days Transit days are: Monday – Friday Transit time refers to the estimated period between carrier acceptance and delivery to the customer. Actual transit time may vary depending on: Shipping destination; Carrier operations; Weather conditions; Public holidays; Transportation disruptions; Other circumstances outside our reasonable control. Estimated Total Delivery Time The estimated total delivery timeframe is: 7–12 Business Days This includes: Processing time: 1–3 Business Days; Transit time: 6–9 Business Days. Delivery estimates are based on business days. Weekends and public holidays are generally excluded from the estimated delivery timeframe. Estimated delivery times are provided as guidance and are not guaranteed delivery dates. Business Days For the purposes of this Shipping Policy, business days are: Monday – Friday Weekends and public holidays are not normally included in processing or transit calculations. Carrier schedules may also be affected by public holidays or operational interruptions. Order Confirmation After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout. Please review your order details carefully, including: Product; Size; Color; Variant; Shipping address; Contact information; Order total. If you notice an error, please contact our Customer Support team as soon as possible. Shipping Confirmation Once your order has been processed and shipped, you may receive a shipping confirmation containing available shipment information. This may include: Tracking number; Shipping carrier; Shipment status. Tracking information may not become active immediately after shipment. Order Tracking Please allow up to: 48 Hours for tracking information to become active or update after your package has been accepted by the shipping carrier. Tracking updates are provided by the applicable carrier and may occasionally be delayed. Customers should retain their order and tracking information until delivery has been completed. Shipping Address Customers are responsible for providing complete and accurate shipping information during checkout. Please verify: Full name; Street address; Apartment, suite, or unit number where applicable; City; State; ZIP code; Phone number; Email address. Incorrect or incomplete shipping information may result in: Order processing delays; Delivery delays; Failed delivery attempts; Returned packages; Additional delivery issues. RENOARMY is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer. Address Changes If you notice an error in your shipping address after placing an order, please contact our Customer Support team as soon as possible. We will make reasonable efforts to assist before the order enters processing or shipment. However, once an order has been processed, packed, or transferred to the carrier, address changes cannot be guaranteed. Delivery Delays Although our estimated total delivery timeframe is: 7–12 Business Days occasional delays may occur due to circumstances outside our reasonable control. Possible causes may include: Severe weather; Public holidays; Carrier service interruptions; High shipping volumes; Transportation disruptions; Natural disasters; Government restrictions; Unexpected logistics issues. If your order has not arrived within the estimated delivery timeframe, please contact our Customer Support team. We will review the available shipment information and assist where appropriate. Packages Marked as Delivered If carrier tracking shows that your package has been delivered but you cannot locate it, please: Confirm the shipping address provided with the order; Check around the delivery location; Check with household members where applicable; Check with neighbors where appropriate; Check with reception, front desk, or building management where applicable; Review available carrier delivery information. If you are still unable to locate the package, please contact our Customer Support team wi

Website policies

https://www.renoarmy.com/policies/terms-of-service

Last checked: 11/6/2026, 11:17:35 PM UTC

Terms of service Welcome to RENOARMY. These Terms of Service govern your use of our online store and your purchase of products from RENOARMY. By accessing our store, browsing our products, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service. Please read these terms carefully before using our store or completing a purchase. Online Store Terms By using our store, you confirm that you are legally permitted to enter into transactions and use our services under applicable law. You may not use our store, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose. You must not: Violate applicable laws or regulations; Submit false or misleading information; Attempt unauthorized access to our systems; Interfere with the security or operation of our store; Introduce viruses, malware, or harmful code; Use our store for fraudulent transactions; Misuse promotional offers or payment systems; Attempt to obtain customer or store information through unauthorized methods. We may restrict access to our services where reasonably necessary to protect our customers, business, systems, or legal rights. General Conditions We reserve the right to refuse, restrict, hold, or cancel an order where reasonably necessary. This may include circumstances involving: Suspected fraud; Unauthorized payment activity; Payment verification problems; Incorrect or incomplete order information; Product availability issues; Pricing errors; Technical errors; Violations of these Terms of Service; Other circumstances that prevent lawful or proper order fulfillment. If an order is cancelled after payment has been successfully collected, any applicable refund will be handled according to our refund procedures. Products and Services RENOARMY offers women's fashion products and related accessories. Our collections may include: Dresses; Tops; Bottoms; Matching sets; Denim; Outerwear; Shoes; Handbags; Swimwear; Intimates; Fashion accessories; Occasionwear; Embellished and statement pieces. Product availability may change from time to time. We reserve the right to add, remove, discontinue, or modify products where appropriate. Product Information We make reasonable efforts to provide accurate information about our products. Product pages may include: Product descriptions; Product images; Available sizes; Available colors; Material information where available; Fit information; Product measurements; Care information; Prices; Availability. Customers are responsible for reviewing the applicable product information before placing an order. Because fit, fabric, stretch, construction, embellishment, and design may vary between products, customers should review the individual product page and available size information before purchasing. Product Images and Colors We make reasonable efforts to display product colors and details accurately. However, actual appearance may vary slightly because of: Photography; Lighting; Screen settings; Device type; Display brightness; Production variations. We cannot guarantee that every device will display colors exactly the same way. Embellished and Delicate Products Some RENOARMY products may contain: Sequins; Beading; Crystals; Rhinestones; Embroidery; Specialty trims; Delicate fabrics; Structured elements. These products may require additional care. Customers should follow applicable care instructions and handle delicate products appropriately. Damage resulting from improper use, washing, storage, alteration, or handling after delivery may affect return eligibility. Product Availability All products are subject to availability. A product may become unavailable after an order has been submitted. If we are unable to fulfill a paid product, we may: Contact you regarding the issue; Offer an available alternative where appropriate; Provide an applicable refund. Product availability displayed on our store may change without prior notice. Pricing Prices are displayed on our store and during checkout. Prices may change from time to time. Any applicable price changes will be reflected before an order is completed. The price displayed at checkout before payment is submitted is the applicable price for that transaction. The total order amount may include: Product prices; Applicable taxes; Promotional discounts; Shipping charges where applicable. Customers should review the final order total before submitting payment. Pricing Errors Occasionally, product prices or other information may be displayed incorrectly because of: Technical errors; System issues; Human error; Data errors. If a material pricing error is discovered before fulfillment, we may contact you regarding the issue. Where an affected order cannot be fulfilled, the applicable payment will be refunded. Payment Payment must be successfully authorized before an order can be processed. Available payment methods are displayed during checkout. Payment method availability may vary depending on: Customer location; Device; Browser; Payment provider; Transaction eligibility. By submitting payment information, you confirm that: You are authorized to use the selected payment method; The information provided is accurate; The billing information is complete; You authorize the applicable order charge. Payments may be processed through Shopify and authorized third-party payment providers. Payment Security Payment information is processed through authorized checkout and payment systems. RENOARMY does not store complete credit or debit card numbers on our own servers. For security reasons, customers should not send complete payment card numbers, security codes, banking passwords, or other sensitive payment credentials by email. Taxes Applicable taxes may be calculated during checkout based on: Delivery address; Order information; Applicable tax requirements. The final amount payable will be displayed before payment is completed. Promotions and Discounts RENOARMY may offer promotions, discount codes

Website policies

https://www.renoarmy.com/policies/refund-policy

Last checked: 11/6/2026, 11:17:35 PM UTC

Refund policy At RENOARMY, we want you to shop with confidence. If you are not completely satisfied with your purchase, eligible products may be returned or exchanged in accordance with the terms below. Please review this Return & Refund Policy carefully before submitting a return request. Return Eligibility RENOARMY accepts returns for both: Defective products; Non-defective products. Eligible products may be returned within: 30 days from the date of delivery. The 30-day return period begins on the date your order is confirmed as delivered. Return requests submitted after the 30-day return period may not be accepted. Product Condition RENOARMY accepts returns of: New products only. To qualify for a return or exchange, the product must: Be unworn; Be unused; Be unwashed; Be unaltered; Remain in its original condition; Have original tags attached when applicable; Include original accessories or components when applicable; Include original packaging whenever reasonably possible; Be free from stains, odors, makeup, deodorant, perfume, dirt, damage caused after delivery, or other signs of use. Products that have been worn, washed, used, altered, or damaged after delivery may not qualify for return or exchange. Reasonable inspection or try-on is permitted provided the product remains in new condition and meets all requirements described in this policy. Dresses, Occasionwear & Embellished Products RENOARMY collections may include dresses, occasionwear, sequined styles, crystal or beaded designs, embellished garments, structured pieces, and other delicate fashion products. Please take additional care when trying on these products. Returned garments must remain free from: Makeup; Deodorant; Perfume; Body products; Stains; Snags; Damage; Missing embellishments caused after delivery; Signs of wear. All original tags, ribbons, protective elements, and product components should remain attached where applicable. Shoes Shoes may be returned within the applicable 30-day return period if they remain in new and unused condition. Shoes must: Be unworn; Have clean and unused soles; Be free from scratches, marks, stains, or other signs of wear; Include original packaging where applicable. We recommend trying shoes on indoors on a clean and soft surface. Swimwear & Intimates Swimwear and intimate products may be returned when they meet the same New Products Only requirements. Where applicable: Hygiene protection must remain attached and intact; Original tags must remain attached; The product must be unworn, unused, and unwashed; The product must remain in its original condition. Products that do not meet these conditions may not qualify for return or exchange. How to Start a Return Before mailing any product back, please contact our Customer Support team. Please provide: Your full name; Order number; Email address used during checkout; Product name; Size, color, or variant; Reason for the return or exchange; Clear photos if the product is damaged, defective, or incorrect. Once your request has been reviewed, we will provide the applicable return instructions and authorized return mailing information. Please do not send products back before receiving return instructions. Returns sent without authorization or to an incorrect location may experience delays or may not be accepted. Return Method Approved returns must be sent: By Mail Returned products must be mailed according to the instructions provided by our Customer Support team. We recommend using a trackable shipping service and retaining your: Shipping receipt; Tracking number; Return confirmation. Please keep this information until your return has been completed. Return Shipping & Return Label Customers are responsible for arranging and paying for the return shipment. Return Label: Customer's Responsibility Customers are responsible for obtaining the applicable return shipping label and paying the applicable return shipping cost. Return shipping costs are not deducted as a restocking fee. We recommend using a trackable shipping method so that the return shipment can be monitored until delivery. Damaged, Defective, or Incorrect Products If you receive a product that is damaged, defective, or incorrect, please contact our Customer Support team before mailing it back. Please provide: Order number; Description of the issue; Clear photos of the product; Photos of the packaging when applicable; Photos of the shipping label when applicable. Please keep the product and original packaging while the request is being reviewed. Eligible defective or incorrect products may be returned under this policy provided the product has not been worn, used, washed, altered, or further damaged after delivery. Exchanges RENOARMY accepts exchanges for eligible products. Exchange requests must be submitted within: 30 days from the date of delivery. Products submitted for exchange must meet the same New Products Only requirements that apply to returns. Eligible exchanges may include: Different size; Different color; Eligible replacement product. Exchange availability depends on current inventory. If the requested replacement product is unavailable, our Customer Support team may assist with another available option or an eligible refund. Restocking Fee RENOARMY does not charge a restocking fee for approved eligible returns. Restocking Fee: $0 No restocking fee will be deducted from an eligible approved refund. Return Address Please contact our Customer Support team before mailing any return. The business address listed in this policy is not automatically the return address. Do not send returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location. Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted. Return Inspection After your returned package reaches the authorized return location, the product will be inspected. The inspection may include verification of: Produ

Website information

https://www.renoarmy.com/pages/contact-us

Last checked: 11/6/2026, 11:17:35 PM UTC

Contact Us We're here to help. Send us a message and we'll get back to you as soon as possible. Get in Touch Address 3631 Binkley Ave, Dallas, TX 75205, United States Email info@renoarmy.com Phone +1 214-526-7287 Business Hours Monday – Friday 9:00 AM – 6:00 PM At RENOARMY, we are here to help. If you have questions about our products, sizing, an existing order, payment, shipping, tracking, returns, exchanges, refunds, or other store-related matters, please contact our Customer Support team using the information below. Order Support If you are contacting us regarding an existing order, please provide whenever possible: Your full name; Order number; Email address used during checkout; Product name; Size, color, or variant where applicable; A brief description of your question or issue. Providing this information can help us locate your order and assist you more efficiently. Product Questions If you need assistance before placing an order, you may contact us regarding: Product details; Product availability; Available sizes; Available colors; Materials; Fit information; Product measurements; Care information; Styling-related product questions. Please also review the applicable product description and size information before completing your purchase. Size & Fit Assistance Fit may vary depending on the individual product, fabric, construction, stretch, embellishment, and intended silhouette. If you need sizing assistance, please provide: Product name; Your usual size; Bust measurement where applicable; Waist measurement where applicable; Hip measurement where applicable; Any specific fit concerns. Our Customer Support team will use the available product information to assist where possible. Shipping Support For questions regarding: Order processing; Shipping status; Tracking information; Delivery estimates; Delivery delays; Packages marked as delivered; Lost or delayed shipments; please provide your order number and tracking number when available. Our estimated standard delivery timeframe is: 7–12 Business Days This includes: Processing time: 1–3 Business Days; Transit time: 6–9 Business Days. Tracking Assistance Tracking information may take up to: 48 Hours to become active or update after the package has been accepted by the shipping carrier. If your tracking information has not updated for an extended period, please contact us with your: Order number; Tracking number; Full name; Shipping address. We will review the available shipment information and assist where appropriate. Returns & Exchanges RENOARMY accepts eligible returns for both: Defective products; Non-defective products. Eligible return and exchange requests must generally be submitted within: 30 Days From the Date of Delivery Returned products must meet the applicable: New Products Only condition requirements. Approved returns are handled: By Mail Please contact our Customer Support team before mailing any product back. Return Address Notice The business address listed on this page is not automatically the return address. Please do not mail returned products to our business address unless our Customer Support team specifically confirms that it is the authorized return location. Returns sent to an unauthorized or incorrect address may experience delays or may not be accepted. Return Shipping For standard eligible returns: Return Label: Customer's Responsibility Customers are responsible for arranging and paying for the applicable return shipment. RENOARMY does not charge a restocking fee for approved eligible returns. Restocking Fee: $0 Damaged, Defective, or Incorrect Products If you receive a product that is damaged, defective, or incorrect, please contact us and provide: Your order number; Description of the issue; Clear photos of the affected product; Photos of the packaging where applicable; Photos of the shipping label where applicable. Please keep the affected product and original packaging while your request is being reviewed. Refund Support Approved refunds are generally issued to the: Original Payment Method Once an eligible returned product has been received, inspected, and approved, RENOARMY will process the refund within: 3 Business Days After the refund has been submitted, your bank, card issuer, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account. Payment Questions If you have questions regarding: Payment authorization; Billing; Failed or declined payments; Pending payments; Duplicate charges; Promotional discounts; Refund status; please contact our Customer Support team. For security reasons, please do not send: Complete credit card numbers; Complete debit card numbers; Card security codes; Banking passwords; Payment account passwords; Other sensitive financial credentials. Privacy Requests If you have questions regarding your personal information or wish to submit a privacy-related request, please contact: info@renoarmy.com Please provide sufficient information for us to understand and appropriately respond to your request. Thank you for shopping with RENOARMY. We appreciate your support and are available to assist with product, sizing, order, payment, shipping, tracking, return, exchange, refund, and customer service questions. Business Info 📍 3631 Binkley Ave, Dallas, TX 75205, United States 💬 +1 214-526-7287 ✉️ info@renoarmy.com Support Support More Info More Info Sign up for our newsletter © 2026 Renoarmy.All Rights Reserved Your cart is empty Have an account? Log in to check out faster. Continue shopping Search

Website policies

https://www.renoarmy.com/pages/payment-terms

Last checked: 11/6/2026, 11:17:35 PM UTC

Refund Method Approved refunds are generally issued to the: Original Payment Method We generally cannot redirect an approved refund to another: Credit card; Debit card; Bank account; Digital wallet; Payment account; Individual. If the original payment method is no longer available, the applicable payment provider's procedures may apply. Refund Processing Time Once an eligible returned product has been: Received; Inspected; Approved; RENOARMY will process the approved refund within: 3 Business Days The 3-business-day period refers to RENOARMY's refund processing time after return inspection and approval. After the refund has been submitted, your: Bank; Card issuer; Digital wallet provider; Payment provider; may require additional time for the funds to appear in your account. Any additional posting time is determined by the applicable financial institution or payment provider. Refund Amount Approved refunds generally include the amount paid for the eligible returned product. For standard customer-initiated returns: Return shipping costs are generally non-refundable; Customers are responsible for applicable return shipping costs; RENOARMY does not charge a restocking fee. Restocking Fee: $0 Payment Disputes If you believe there is an issue with an order or payment, please contact our Customer Support team so we can review the matter. Please provide: Order number; Full name; Email address used during checkout; Description of the issue. If a payment dispute or chargeback is opened through a bank or payment provider, the matter may be handled through that provider's applicable dispute procedures. Where permitted, RENOARMY may provide relevant records including: Order information; Payment information; Shipping information; Tracking information; Delivery information; Return information; Refund information; Customer service communications. Fraud Prevention To help protect customers and our business, transactions may be reviewed for suspected fraud or unauthorized activity. We may delay, decline, hold, or cancel an order where reasonably necessary because of concerns including: Suspected unauthorized payment; Inconsistent billing information; Unusual transaction activity; Payment verification failure; Suspected fraud. If a paid order is cancelled, any applicable refund will be handled according to the applicable payment and refund procedures. Third-Party Payment Providers Payment services available during checkout may be operated by independent third-party providers. These providers may process information according to their own: Terms; Privacy practices; Security procedures; Eligibility requirements; Payment processing rules. RENOARMY does not control independent payment provider authorization decisions, account eligibility decisions, or external processing times. Changes to These Payment Terms RENOARMY may update these Payment Terms from time to time to reflect changes in: Payment services; Checkout options; Store operations; Payment providers; Business practices; Applicable requirements. The most current version will be published through our store. Contact Us If you have questions regarding payment, billing, an order, a refund, or a transaction, please contact us: RENOARMY Phone: +1 214-526-7287 Email: info@renoarmy.com Business Address: 3631 Binkley Ave, Dallas, TX 75205, United States When contacting us regarding an existing order, please include your order number and the email address used during checkout whenever possible. For security reasons, please do not send complete payment card numbers, card security codes, banking passwords, or other sensitive financial information by email. Thank you for choosing RENOARMY. Business Info 📍 3631 Binkley Ave, Dallas, TX 75205, United States 💬 +1 214-526-7287 ✉️ info@renoarmy.com Support Support More Info More Info Sign up for our newsletter © 2026 Renoarmy.All Rights Reserved Your cart is empty Have an account? Log in to check out faster. Continue shopping Search

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Last checked: 11/6/2026, 11:15:59 PM UTC

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https://www.renoarmy.com/

Last checked: 11/6/2026, 11:15:59 PM UTC

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