This site scores 58/100 with medium confidence. Customers rate it 3.9/5 on Trustpilot (19 reviews). Refund terms were collected; check their source and date.
"The research agent places this store at 58/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."
medium confidence estimate
softandcotton.com
This site scores 58/100 with medium confidence. Customers rate it 3.9/5 on Trustpilot (19 reviews). Refund terms were collected; check their source and date.
Estimated trust score / 100
Caution advised
The research agent places this store at 58/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding.
Information checked: 10/25/2026, 6:11:14 PM UTC. Report saved: 10/25/2026, 6:11:15 PM UTC.
We could read 9 sources for this report. Confidence in the score: medium. Downloading this report does not check the website again.
What this means for you
"The research agent places this store at 58/100 based on the retrieved evidence. Medium confidence. This is an AI judgment, not a guarantee of safety or a fraud finding."
Trust
48/100The website provides formal policies regarding shipping, returns, and refunds, including a stated German return address. However, customer feedback on Trustpilot highlights significant discrepancies between product descriptions and actual items received, as well as dissatisfaction with return processes, which undermines trust in their marketing claims.
Customer feedback
61/100The Trustpilot rating is 3.9/5 based on 19 reviews. Several customers reported receiving incorrect item sizes, missing items, and difficulty with the return process, which contradicts the company's '100-Day Satisfaction Guarantee' and marketing claims.
Credibility
45/100The business provides limited information about its origin, describing itself as 'based internationally' while providing a German return address. There is no independent evidence corroborating the scale or longevity of the business beyond the website's own claims and a small sample of mixed reviews on Trustpilot.
Before you decide
The customer picture
Trustpilot: 3.9/5 from 19 reviews. The customer comments above describe individual experiences; this sample does not establish how often each problem or positive experience occurs.
trustpilot: 3.9/5 from 19 reviews
This is a customer rating for the matched listing. Last checked: 10/25/2026, 6:10:38 PM UTC.
https://www.trustpilot.com/review/softandcotton.com
What we could not confirm, and where to read more
- Website pages: We could only read part of the available information.
- Reddit discussions: This part of the check was not run.
- Google business listing: We could not finish this check. This tells us nothing about whether the business is trustworthy.
- Google review comments: This part of the check was not run.
- Other web sources: We could not confidently connect a result to this exact website.
- Google: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
- The score is an estimate, not a guarantee. Missing information is not evidence of a scam.
Domain registration record
https://rdap.verisign.com/com/v1/domain/softandcotton.com
Last checked: 10/25/2026, 6:10:31 PM UTC
The domain was registered on May 26, 2026. Its registration company is Tucows Domains Inc.. Registration does not confirm that a business is trustworthy.
Website information
https://softandcotton.com/
Last checked: 10/25/2026, 6:10:33 PM UTC
Soft & Cotton – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Comfort you can feel Soft & Cotton Rated 4.8/5 by 50,000+ customers Soft essentials for relaxed moments at home. Naturally soft Light & breathable Perfect for every season Explore now 100-Day Satisfaction-Guarantee Join over 50,000 happy customers ❤️ Already at home in countless living rooms SOFT BLANKETS SOFT BLANKETS Show off your style and stay hydrated wherever you go. Discover now PYJAMAS PYJAMAS Comfortably tailored, naturally soft, and perfect for calm evenings. Discover now SOFT SCARVES SOFT SCARVES For mild evenings, relaxed walks, and cozy moments outdoors. Discover now TOWELS TOWELS Absorbent, skin-friendly, and made for your daily feel-good ritual. Discover now BESTSELLERS BESTSELLERS Our customers’ most-loved favorites — chosen for more comfort in everyday life. Discover now     Touch it once. Never let go again. Softer with every wash Naturally breathable Skin friendly and tested for harmful substances Durable and sustainable Touch it once. Never let go again. Softer with every wash Muslin gets better. With every wash, it feels softer, smoother, and even more comfortable. Softer with every wash Muslin gets better. With every wash, it feels softer, smoother, and even more comfortable. Touch it once. Never let go again. Naturally breathable The loose weave allows air to circulate. No sweating, no overheating, just pure comfort. Naturally breathable The loose weave allows air to circulate. No sweating, no overheating, just pure comfort. Touch it once. Never let go again. Skin friendly and tested for harmful substances OEKO TEX® certifi and still really cozy. We use it every evening on the sofa and the quality feels much better than other blankets we have tried before. Olivia M. Any questions? Here you’ll find quick answers about shipping, care and our cozy home products. What materials are your products made from? We focus on natural, pleasantly soft materials that feel premium and are made for cozy moments at home. We focus on natural, pleasantly soft materials that feel premium and are made for cozy moments at home. Are your products gentle on the skin? Yes, our products are OEKO TEX certified and offer a soft, natural feel on the skin. They are perfect for relaxed evenings, calm mornings and cozy moments at home. Yes, our products are OEKO TEX certified and offer a soft, natural feel on the skin. They are perfect for relaxed evenings, calm mornings and cozy moments at home. How do I care for my products properly? Please always check the care label on each item. In general, we recommend a gentle wash, using a delicate laundry bag, low temperatures and avoiding harsh detergents. Please always check the care label on each item. In general, we recommend a gentle wash, using a delicate laundry bag, low temperatures and avoiding harsh detergents. Do the products get softer after washing? Many natural fabrics feel even softer after a few washes. It is important to wash them gently and avoid drying them at high heat. Many natural fabrics feel even softer after a few washes. It is important to wash them gently and avoid drying them at high heat. Can I return my order? Yes, you can return your order in accordance with our return policy. Simply contact our customer service team so we can help you with the next steps. Yes, you can return your order in accordance with our return policy. Simply contact our customer service team so we can help you with the next steps. What should I do if an item arrives damaged? Please send us a message directly with your order number and a photo of the issue. We will review your case as quickly as possible and find a solution. Please send us a message directly with your order number and a photo of the issue. We will review your case as quickly as possible and find a solution. How can I contact customer service? You can contact us anytime through our contact form or by email. We will get back to you as quickly as possible. You can contact us anytime through our contact form or by email. We will get back to you as quickly as possible. How long does shipping take? Your order is usually processed and shipped within 1 to 3 business days. As soon as your package is on its way, you will receive an email with tracking information. Your order is usually processed and shipped within 1 to 3 business days. As soon as your package is on its way, you will receive an email with tracking information. Will I receive a tracking link? Yes, after your order has been shipped, you will automatically receive an email with your tracking information. This allows you to check where your package is at any time. Yes, after your order has been shipped, you will automatically receive an email with your tracking information. This allows you to check where your package is at any time. Can delays happen? During periods of high demand, promotions or seasonal peak times, delivery may occasionally take a little longer. However, we always do our best to deliver your order as quickly as possible. During periods of high demand, promotions or seasonal peak times, delivery may occasionally take a little longer. However, we always do our best to deliver your order as quickly as possible.     Work with us Who Are We? Influencer Cooperations Jobs & Careers Partner Program Wholesale Inquiries Information Privacy policy Intellectual Property Rights Terms of service Return and refund policy Shipping policy Contact Payment methods © 2026, Soft & Cotton | Made with 🤍 Choosing a selection results in a full page refresh. Opens in a new window. EMPTY DOM REMOVE PROTECTOR
Website policies
https://softandcotton.com/pages/return-and-refund-policy
Last checked: 10/25/2026, 6:10:33 PM UTC
Return and refund policy – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Return and refund policy 14 Day Return Policy We have a 14 day return policy , which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, with tags, and in its original packaging. You will also need your receipt or other proof of purchase. Please note that we do not provide prepaid return shipping labels. Order Cancellation Orders may be cancelled within 1 hour after they have been placed, provided they have not yet entered processing. Once an order has entered processing or has been shipped, it can no longer be cancelled. Customers may instead request a return after delivery in accordance with this Return Policy. How to Start a Return To request a return, please contact us at: support@softandcotton.com Please include: Order Number Full Name Email Address Reason for Return Once your return has been approved, we will provide further instructions. Items returned without prior authorization may not be accepted. The returned product must arrive at our return address within 14 days after delivery confirmation by the shipping carrier. Products must be returned in their original packaging whenever possible. Items returned without their original packaging may be subject to a partial refund of 70% of the product value . Return Address Please send approved returns to: Soft & Cotton Returns Otto-Hahn-Straße 44A 63303 Dreieich Germany Return Shipping Costs If the return is due to a change of mind, ordering the wrong item, or any reason not caused by our error, the customer is responsible for the return shipping costs. If the return is due to our mistake, including receiving a damaged, defective, or incorrect item, Soft & Cotton will cover the return shipping costs or provide a replacement free of charge. There are no restocking fees . Original shipping charges and optional services such as express shipping or shipping insurance are non-refundable. Damaged, Defective or Incorrect Items Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at: support@softandcotton.com Please include clear photos or videos showing the issue. After review, we will provide a replacement or refund where appropriate. Exchanges If you would like to exchange an item, please contact us first. The fastest way to receive your new item is to return the original item and place a new order after your return has been approved. Refunds Once your return has been received and inspected, we will notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within a few business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account. Late or Missing Refunds If you have not received your refund after several business days, please first check your bank account and contact your credit card provider or bank. If your refund is still missing, please contact us at: support@softandcotton.com We will gladly assist you. Order Processing Time Orders are typically processed within 1–3 business days after payment has been successfully received. Processing times may be slightly longer during holidays, promotional events, or periods of exceptionally high order volume. Contact If you have any questions regarding returns, refunds, cancellations, or exchanges, please contact us: Email: support@softandcotton.com     Work with us Who Are We? Influencer Cooperations Jobs & Careers Partner Program Wholesale Inquiries Information Privacy policy Intellectual Property Rights Terms of service Return and refund policy Shipping policy Contact Payment methods © 2026, Soft & Cotton | Made with 🤍 Choosing a selection results in a full page refresh. Opens in a new window. EMPTY DOM REMOVE PROTECTOR
Website policies
https://softandcotton.com/pages/terms-of-service
Last checked: 10/25/2026, 6:10:33 PM UTC
Terms of service – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Terms of service Table of Contents Overview Definitions Eligibility Acceptance of Orders Pricing and Currency Payment Methods Payment Verification and Fraud Prevention Promotions, Discounts and Coupon Codes Order Cancellation Order Processing Shipping and Delivery Customs Duties, Taxes and Import Regulations Return Policy Return Authorization Procedure Return Shipping Costs Damaged, Defective or Incorrect Products Return Shipping Costs and Non-Refundable Charges Refunds and Processing Times Exchanges Chargebacks and Payment Disputes Product Care, Use, and Safety Reviews, Feedback, and Customer Content Intellectual Property Rights Third-Party Services, Links, and Shopify Business Operator and Contact Details Privacy and Data Protection Disclaimer of Warranties Limitation of Liability Indemnification Force Majeure Suspension and Termination Governing Law and Consumer Rights Changes to the Services and These Terms General Provisions Contact Information 1. Overview Welcome to Soft & Cotton. These Terms of Service (“Terms”) govern your access to and use of the Soft & Cotton website, products, services, content, applications, and all related features (collectively, the “Services”). By accessing our website, placing an order, creating an account, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, our Privacy Policy, Return Policy, Shipping Policy, and any additional policies published on our website. If you do not agree with these Terms, you must immediately discontinue the use of our Services. Soft & Cotton is committed to providing customers with a secure, transparent, and reliable shopping experience. These Terms are intended to protect both our customers and our business while ensuring compliance with applicable consumer protection laws and payment processing requirements. Our website is powered by Shopify, which provides the e-commerce platform that enables us to sell our products online. However, all purchases are made directly from Soft & Cotton and not from Shopify. Shopify is not responsible for any products, customer support, warranties, returns, or contractual obligations arising from purchases made through our website. These Terms apply to every visitor, customer, merchant, affiliate, or other user accessing the Services. 2. Definitions For the purposes of these Terms, the following definitions apply: “Company”, “we”, “our”, or “us” refers to Soft & Cotton, the operator of this online store. “Customer”, “you”, or “your” refers to any individual or legal entity accessing our Services or purchasing products from our website. “Website” means the official Soft & Cotton online store, including all associated domains, subdomains, webpages, mobile versions, applications, and related online services. “Products” refers to all goods, digital products, accessories, bundles, promotional offers, gift cards, and any other merchandise offered for sale. “Services” means the complete functionality of our website including browsing, ordering, payment processing, customer support, newsletters, promotional campaigns, and all related services. “Business Day” means Monday through Friday excluding official public holidays applicable to our operating locations. “Order” means an offer submitted by a customer to purchase products through our website. “Carrier” means any shipping or logistics provider selected by Soft & Cotton to deliver products. “Force Majeure Event” means any event beyond our reasonable control including but not limited to natural disasters, war, terrorism, governmental actions, cyber incidents, pandemics, labor strikes, customs delays, transportation disruptions, or supplier failures. 3. Eligibility By using our Services you confirm that: you are at least 18 years old or the age of majority in your jurisdiction; you have the legal capacity to enter into binding contracts; all information submitted to us is true, accurate and complete; you will promptly update your information whenever necessary; you will use our Services only for lawful purposes. If you are purchasing products on behalf of a company or another legal entity, you represent that you have the authority to bind that entity to these Terms. We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe false information has been provided or fraudulent activity has occurred. 4. Acceptance of Orders Submitting an order through our website constitutes an offer to purchase the selected products. Your order is not automatically accepted when payment is submitted. An order becomes legally binding only after: payment has been successfully authorized; fraud prevention checks have been completed where applicable; inventory has been confirmed; we have accepted the order for processing. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving: suspected fraud; inaccurate pricing; payment authorization failure; stock shortages; technical errors; violation of these Terms; export restrictions or sanctions; misuse of promotional campaigns. If an order cannot be fulfilled, any payment received will be refunded to the original payment method. 5. Pricing and Currency All prices displayed on our website are shown in the currency selected by the customer or automatically determined based on the customer’s location. Prices may be displayed in various currencies for convenience; however, the final amount charged will always be clearly presented during
Website policies
https://softandcotton.com/policies/refund-policy
Last checked: 10/25/2026, 6:10:33 PM UTC
Refund policy – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Refund policy     Work with us Who Are We? Influencer Cooperations Jobs & Careers Partner Program Wholesale Inquiries Information Privacy policy Intellectual Property Rights Terms of service Return and refund policy Shipping policy Contact Payment methods © 2026, Soft & Cotton | Made with 🤍 Choosing a selection results in a full page refresh. Opens in a new window. EMPTY DOM REMOVE PROTECTOR
Website policies
https://softandcotton.com/policies/terms-of-service
Last checked: 10/25/2026, 6:10:33 PM UTC
Terms of service – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Terms of service     Work with us Who Are We? Influencer Cooperations Jobs & Careers Partner Program Wholesale Inquiries Information Privacy policy Intellectual Property Rights Terms of service Return and refund policy Shipping policy Contact Payment methods © 2026, Soft & Cotton | Made with 🤍 Choosing a selection results in a full page refresh. Opens in a new window. EMPTY DOM REMOVE PROTECTOR
Website policies
https://softandcotton.com/policies/shipping-policy
Last checked: 10/25/2026, 6:10:33 PM UTC
Shipping policy – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Shipping policy     Work with us Who Are We? Influencer Cooperations Jobs & Careers Partner Program Wholesale Inquiries Information Privacy policy Intellectual Property Rights Terms of service Return and refund policy Shipping policy Contact Payment methods © 2026, Soft & Cotton | Made with 🤍 Choosing a selection results in a full page refresh. Opens in a new window. EMPTY DOM REMOVE PROTECTOR
Website policies
https://softandcotton.com/pages/shipping-policy
Last checked: 10/25/2026, 6:10:33 PM UTC
Shipping policy – Soft & Cotton Skip to content favorite 100-Day Satisfaction Guarantee sunny Spring Sale Up to 50% Off star Over 130,000 Happy Customers Your cart is empty Continue shopping Cart Low stock | Reserved for Subtotal €0,00 Check out Apple pay payment method Google pay payment method American express payment method Maestro payment method Master payment method Visa payment method Paypal payment method Shipping policy Shipping Policy Do you offer shipping worldwide? Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at support@softandcotton.com or send us a message through our contact form. What are your shipping methods, prices and delivery times? Processing times Orders are processed and sent out from Monday to Friday during business hours, excluding holidays. Orders typically ship within 1 to 3 business days after being placed. Delivery time for usual shipping USA and Canada: 8 to 12 business days Australia, NZ and Oceania: 8 to 12 business days Europe and UK: 8 to 12 business days Latin America: 9 to 26 business days Other countries: 8 to 30 business days Please note Actual delivery time is subject to the official website or notice of the local courier, as it may be affected by flight arrangements, weather conditions and other external factors. During times of high order volume, processing of orders can be delayed by up to 7 days. Where can I find my tracking number? When your items are shipped out, you should receive a notification from us via email providing you with a tracking number. If you haven’t received one or if the tracking number doesn’t work, contact our customer support channels and we’ll gladly assist you. For more information, please send us an email at support@softandcotton.com. Where are you based and where do you ship from? Soft & Cotton is based internationally. Due to high order volume, we may ship orders directly from our warehouse or fulfillment partners to reduce overall delivery time. Are there customs charges? International orders may incur additional tax or customs charges when they arrive at your location. This is usually not something our customers encounter. However, in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order. Can I change the shipping address for my order? Soft & Cotton is not liable if an incorrect address is entered during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order. If we have made an error, we will fully take responsibility and send you a replacement at no additional charge. I think my package might be stolen or lost in transit. What do I do? If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby or mailroom and reach out to neighbors in case someone accepted the package on your behalf or it was misdelivered. We advise waiting 1 to 2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim with your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. Email us at support@softandcotton.com with the reply from your local courier so that we can assist you further. Soft & Cotton is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. We will consider an item lost in transit if the tracking information has no updates for 20 days. Please contact us at support@softandcotton.com so we can process a replacement. Contact Email: support@softandcotton.com Hours of operation: 9 AM to 8 PM, Monday to Friday     Work with us Who Are We? Influencer Cooperations Jobs & Careers Partner Program Wholesale Inquiries Information Privacy policy Intellectual Property Rights Terms of service Return and refund policy Shipping policy Contact Payment methods © 2026, Soft & Cotton | Made with 🤍 Choosing a selection results in a full page refresh. Opens in a new window. EMPTY DOM REMOVE PROTECTOR
Customer review source
https://www.trustpilot.com/review/softandcotton.com
Last checked: 10/25/2026, 6:10:38 PM UTC
Trustpilot listing for softandcotton.com. TrustScore: 3.9/5. Total reviews: 19. Review excerpt: Great website with photos & relevant information explaining the outstanding uses & attributes of muslin blankets. So easy to use website & buy. Review excerpt: Soft and cotton had a deal that I could get 2 Queen sized muslin blankets for $145 au. Sounded good. When they arrived I found I had received 2 blankets that were about the size of a throw rug. I emailed them and asked to return the obviously too small blankets. They replied in German, saying that the blankets are crinkled but if you stretch them out they will become bigger, and that they will stretch when you wash them. Surely people aren’t expected to wait for their blankets to get to the magically stretch to the advertised size. Also after doing some research cotton actually shrinks. I poin Review excerpt: I order my blankets buy one and get one free, only received one😠 Review excerpt: This has to be a joke. The Queen sized blanket barely touches the sides of a single bed. Buyer beware Review excerpt: This will be a game changer for my summer. It really is amazingly cooling. I love the soft, buttery yellow colour I chose and it’s so light and soft. Review excerpt: The description of the Muslin blanket really grab my attention and the colours available, we chose the lake blue as it blends in well with our decore. Review excerpt: My 2nd order from this sire. The previous blanket were good quality and meet expectations. Looking for to my pink blanket arriving. Review excerpt: You sent 2 singles instead of 2 queen size blankets so I am not impressed at all and expect you to 2 queen size to me as I ordered,
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What could not be verified
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- Reddit discussions: This part of the check was not run.
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- Other web sources: We could not confidently connect a result to this exact website.
- Google: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- Reddit: We could not confirm reviews for this exact website. This does not mean there are no reviews.
- We have not checked the website’s security certificate, hosting location or whether the owner’s registration details are private.
- The score is an estimate, not a guarantee. Missing information is not evidence of a scam.